People in business

Question 1

What is Communication?

Answer 1

Sending and receiving of messages

Question 2

What are Communication Channels?

Answer 2

Routes along which information might travel in a business

Question 3

What is Downward Communication?

Answer 3

Passing messages from the top of the organization to those at the bottom

Question 4

Who are Subordinates?

Answer 4

People in the hierarchy who work under the control of a more senior worker

Question 5

What is Upward Communication?

Answer 5

Passing messages from the bottom of an organization to those at the top

Question 6

What is Horizontal Communication?

Answer 6

Passing messages from one level to another at the same level in an organization

Question 7

What is Internal Communication?

Answer 7

Communication between people inside the business

Question 8

What is External Communication?

Answer 8

Communication between the business and those outside such as customers, investors or the authorities

Question 9

What is Formal Communication?

Answer 9

Use of recognized channels when communicating

Question 10

What is Informal Communication?

Answer 10

Use of non-approved channels when communicating

Question 11

What are Communication barriers?

Answer 11

Obstacles that prevent effective communication between the sender and the receiver

Question 12

What is a Job description?

Answer 12

Document that shows clearly the tasks, duties and responsibilities expected of a worker or a particular job

Question 13

What is a Person specification?

Answer 13

Personal profile of the type of person needed to do a particular job

Question 14

What is a Job application form?

Answer 14

Standard document used to collect information from a job applicant

Question 15

What is a Curriculum vitae?

Answer 15

Document used by a job seeker that lists personal details, qualifications, work experience, referees and other details

Question 16

What is Internal recruitment?

Answer 16

Appointing workers from inside the business

Question 17

What is External recruitment?

Answer 17

Appointing workers from outside the business

Question 18

What is a Personnel manager?

Answer 18

Manager who is in charge of taking care of a company’s employees, organizing recruitment, training and so on

Question 19

What is Induction?

Answer 19

Introduction of someone into a new job, company, or official position

Question 20

What is Training?

Answer 20

Process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

Question 21

What is Induction training?

Answer 21

Training given to new employees when they first start a job

Question 22

What is On-the-job training?

Answer 22

Training that takes place while doing the job

Question 23

What is Off-the-job training?

Answer 23

Training that takes place away from the work area

Question 24

What is Mentoring?

Answer 24

Where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work

Question 25

What is Supervision?

Answer 25

When you supervise someone or something

Question 26

What is Job rotation?

Answer 26

Where employees alternate between different jobs during the course of their employment

Question 27

What is Annual fatality?

Answer 27

Deaths per year in a business

Question 28

What is Motivation?

Answer 28

Desire to achieve a goal

Question 29

What are Social Needs?

Answer 29

Human needs to communicate, develop friendships and belong

Question 30

What are Physiological needs?

Answer 30

Basic needs of humans for their survival

Question 31

What is Maslow hierarchy of needs?

Answer 31

Order of people's needs starting with basic human needs

Question 32

What is Job enrichment?

Answer 32

Making a job more challenging and interesting

Question 33

What are Hygiene factors (Herzberg's)?

Answer 33

Things at work that result in dissatisfaction

Question 34

What are Motivators (Herzberg's)?

Answer 34

Things at work that result in satisfaction

Question 35

What is Job satisfaction?

Answer 35

Pleasure, enjoyment or sense of achievement that employees get from their work

Question 36

What are Fringe benefits?

Answer 36

Perks over and above the normal wage or salary

Question 37

What is Autonomy?

Answer 37

Giving workers the authority to make choices and decisions about the way they work (empowerment)

Question 38

What is Formal organisation?

Answer 38

Internal structure of a business as shown by an organisation chart

Question 39

What is an Organisational chart?

Answer 39

Diagram that shows the different job roles in a business and how they relate to each other

Question 40

What is Hierarchy?

Answer 40

Order of levels of responsibility in an organisation from the lowest to the highest

Question 41

What is Chain of command?

Answer 41

Route which orders are passed down in the hierarchy

Question 42

What is Delegation?

Answer 42

Authority to pass down work from superior to subordinate

Question 43

What is Span of control?

Answer 43

Number of people a person is directly responsible for in a business

Question 44

What is a Centralised organisation?

Answer 44

Type of organisation system where most decisions are made at the top of the organisation and then passed down the chain of command

Question 45

What is a Decentralised organisation?

Answer 45

Type of organisation system where decision making is pushed down the chain of command and away from the top