People in Business

Question 1

What is Hierarchy

Answer 1

Management levels within an organisation

Question 2

What are line managers

Answer 2

Responsible for overseeing other staff work

Question 3

What are subordinates

Answer 3

Report to higher staff members

Question 4

What is Authority

Answer 4

Power managers have to direct subordinates

Question 5

What is Delegation

Answer 5

Managers entrust tasks to subordinates

Question 6

What is Empowerment

Answer 6

Managers passing authority onto subordinates

Question 7

What is span of control

Answer 7

Number of subordinates a manager is in charge of

Question 8

What is chain of command

Answer 8

Path of authority along which instructions are passed

Question 9

What are lines of communication

Answer 9

Routes messages travel along

Question 10

What is tall organisation

Answer 10

Many levels of hierarchy with narrow span of control with many opportunities for promotion

Question 11

What is flat organisation

Answer 11

Few levels of hierarchy with wide span of control

Question 12

What is centralised organisation

Answer 12

Majority of decisions are made by senior managers then passed down chain of command

Question 13

What is decentralised organisation

Answer 13

Employees lower down the chain of command can make their own decision

Question 14

What is job description

Answer 14

Explains work to be done and typically setting out job title, location of work and main tasks of employees

Question 15

What is person specification

Answer 15

Lists individual qualities of the person required e.g. qualifications

Question 16

What is internal recruitment

Answer 16

You recruit someone who already works within the business and is known

Question 17

What is external recruitment

Answer 17

You hire staff from outside the business but they are unknown

Question 18

What is on the job training

Answer 18

Experienced members of staff explain a skill or job

Question 19

What is off the job training

Answer 19

Outside experts come in to explain a job or skill

Question 20

What is a staff appraisal

Answer 20

Chance for employees to discuss work they have done and future training needs with their line manager

Question 21

What is motivation

Answer 21

Ways a business can encourage their staff to do their best

Question 22

What 3 things can a motivated workforce result

Answer 22

Increased output / Improved quality / Higher level of staff retention

Question 23

What two ways can a business do to influence staff motivation

Answer 23

Monetary factors and non-monetary factors

Question 24

Name all 8 payment methods

Answer 24

time rate / overtime / piece rate / commission / performance related pay / profit sharing / salary / fringe benfits

Question 25

Name all 5 non-monetary payment methods

Answer 25

Job rotation / job enlargement / job enrichment / empowerment / putting groups of workers in teams

Question 26

What is the pyramid of needs

Answer 26

Maslow Hierarchy of needs

Question 27

What are the five stages of the Maslow Hierarchy of needs

Answer 27

Physiological, safety, belonging, esteem, self actualisation

Question 28

What is Vertical communication

Answer 28

Different organisational levels

Question 29

What is Horizontal communication

Answer 29

Same organisational level

Question 30

What is Internal communication

Answer 30

Communication within the business

Question 31

What is External communication

Answer 31

Communication between the business and organisations/individuals outside the business

Question 32

What three things can poor communication lead to

Answer 32

Excessive communication, information overload, insufficient communication