people in business book definitions

Question 1

define overdue

Answer 1

money that has not been paid by the time expected

Question 2

define communication channels

Answer 2

routes along which information might travel in a business

Question 3

define communication

Answer 3

sending and receiving of messages

Question 4

define downward comunication

Answer 4

passing messages from the top of organisation to the bottom

Question 4

define internal communication

Answer 4

communication between people inside the business

Question 5

define subordinates

Answer 5

people in the hierarchy who work under the control of a more senior worker

Question 6

define upward communication

Answer 6

passing information from the bottom of an organisation to the top

Question 7

define horiezontal communication

Answer 7

exchange of information between parties on the same level in an organisation’s hierarchy

Question 8

define external communication

Answer 8

communication between the business and external stakeholders

Question 9

define internal stakeholders

Answer 9

stakeholders inside the business

Question 10

define external stakeholders

Answer 10

stakeholders outside the business

Question 11

define formal communication

Answer 11

use of recognised channels when communicating

Question 12

define informal communication

Answer 12

use of non-approved channelswhen communicating

Question 13

define communication barriers

Answer 13

obstacles that prevent effective communication between the sender and the receiver

Question 13

define jargon

Answer 13

vocabulary that is used and understood by a people in specific group

Question 14

define redeployment

Answer 14

moving someone or something to a different place or job

Question 15

define hospitality industry

Answer 15

when companies entertain clients on order to get business

Question 16

define maternity or paternity leave

Answer 16

time that a parent is allowed to spend away from work when she or he had a baby

Question 16

define person specification

Answer 16

personal profile of the type of person needed to do a particular job

Question 17

define job description

Answer 17

document that shows clearly tasks, duties and responsibilities expected of a worker for a particular job

Question 17

define job application form

Answer 17

standard document used to collect information from a job applicant

Question 18

define curriculum vitae (CV)

Answer 18

document used by a job seekerthat lists personal details, qualifications, work experience, referees and other details

Question 18

define shortlist

Answer 18

list of the most suitable people for a job

Question 19

define unduction

Answer 19

introduction of someone into a new job

Question 20

define internal recruitment

Answer 20

appointing workers from inside of the business

Question 20

define training

Answer 20

process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

Question 21

define appraisal

Answer 21

meeting between an employee and a manager to discuss the quality of employee's work

Question 22

define external recruitment

Answer 22

appointing workers from outside the business

Question 23

define employment agencies

Answer 23

specialists that help recruit staff for business for fees

Question 23

define jobcenters

Answer 23

usde to advertise certain jobs for free

Question 23

define on-the-job training

Answer 23

training that takes place while doing the job

Question 24

define headhunting

Answer 24

targeting specific people for a vacancy

Question 24

define mentoring

Answer 24

where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work

Question 24

define discrimination

Answer 24

favouring one person over another because of race, religion, gender, age, seaxual orientation or disability

Question 25

define ombudsman

Answer 25

someone who deals with complaints made by ordinary people against the governmen, banks, insurance companies and so on

Question 25

define personnel manager

Answer 25

manager who is in charge of taking care of a company's employees, organising recruitment, training and so on

Question 26

define unfair dismissal

Answer 26

when a worker is dismissed illegaly by a business

Question 26

define off-the-job training

Answer 26

trainin gthat takes place away from the work area

Question 26

define apprenticeship

Answer 26

system of training new entrants to a trade or profession, often younger workers, mostly on-the-job training

Question 26

defineinduction training

Answer 26

training given to new employees when they first start a job

Question 26

define minimum wage

Answer 26

minimum amount per hour, which most workers are entitled to be paid

Question 26

define motivation

Answer 26

desire to achieve a goal

Question 26

define arrears

Answer 26

money that you owe someone or is owed to you because you have not made or received regular payments

Question 27

define physiological needs

Answer 27

basic needs of humans for their survival

Question 27

define supervision

Answer 27

when you supervise someone or something

Question 27

define job rotation

Answer 27

where employees alternate between different jobs during the couse of their employment

Question 27

define motivators

Answer 27

things at work that result in satisfaction

Question 27

define job satisfaction

Answer 27

pleasure, enjoyment or sense of achievement that employess get from their work

Question 27

define overtime

Answer 27

rate of pay above the normal rate to compensate employees for working extra hours

Question 27

define remuneration

Answer 27

money paid to employees for their work or service

Question 27

define hygiene factors

Answer 27

things at work that result in dissatisfaction

Question 27

define piece rate

Answer 27

payment system where non-manual workers receive an amount of money for each unit produced

Question 27

define Maslow's hierarchy of needs

Answer 27

order of people's needs

Question 27

define incentives

Answer 27

something that ecourages you to work harder

Question 27

define job enrichment

Answer 27

making a job more challenging and interesing

Question 27

define gross pay

Answer 27

pay before deductions

Question 27

define net pay

Answer 27

take home pay after deductions

Question 27

define design brief

Answer 27

instructions to what a new product should look like or what features it should have

Question 27

define bonus systems

Answer 27

payment in addition to the basic wage for reaching targets or in recognition for service

Question 27

define salary

Answer 27

pay expressed as a yearly figure but paid monthly

Question 27

define performace related pay

Answer 27

payment system designed for non-manual workers where pay increases are given if performance targets are met

Question 27

define time rate

Answer 27

payment based on the amount of time employees spend at work

Question 27

define chain of command

Answer 27

route through which orders are passed down in the hierarchy

Question 27

define formal organisation

Answer 27

internal strucutre of a business shown by an organisation chart

Question 27

define commission

Answer 27

payment based on the value of sales, usually a percentage of sales made

Question 27

define fringe benefits

Answer 27

perks over and above the normal wage or salary

Question 27

define span of control

Answer 27

number of people a person is directly responsible for in a business

Question 27

define hierarchy

Answer 27

order of levels of responsibility in an organisation from the lowest to the highest

Question 27

define payroll officer

Answer 27

someone who is responsible for the administration of workers' pay in an organisation

Question 27

define organisation chart

Answer 27

diagram that shows the different job roles in a business and how they relate to each other

Question 27

define accounts clerk

Answer 27

someone who keeps records or accounts in an office

Question 28

define centralised

Answer 28

type of organisation system where most decisions are made at the top and then passed down

Question 29

define decentralised

Answer 29

type of organisation system where decision making is pushed down and away from the top

Question 30

define grievances

Answer 30

belief that you have been treated unfairly

Question 31

define trade unions

Answer 31

organisations that represent workers especially in meetings with employers

Question 32

define contracts of emplyment

Answer 32

written agreements between an employers and employee on which each has certain obligations

Question 32

define departments

Answer 32

sections in a business where all employess have similar skills and specialise in particular activities

Question 33

define human resources department

Answer 33

department that's responsible for the welfare of emplloyees

Question 34

define market orientated

Answer 34

where a business focuses on the needs of consumers when developing products

Question 34

define finance department

Answer 34

department that's responsible for administering and monitoring all financial transactions carried out by a business

Question 34

define employment tribunal

Answer 34

court that deals with cases invloving disputes between employers and employees

Question 35

define marketing department

Answer 35

department that's responsible for selling products and advertising

Question 36

define wholesalers

Answer 36

businesses that buy goods from manufacturers and sell them in smaller quantities to retailers

Question 37

define production department

Answer 37

department that's responsible for making goods and providing services