People Skills Flashcards

Question

Wikipedia Decentralized Concepts

Answer 1

Online encyclopedia, anyone can edit, anyone can add content if users vandalize pages, other users will clean it up, community-feel Seventh Principle of Decentralized

Answer 2

Put people into an open system and they’ll automatically want to contribute EXAMPLE: Wikipedia

Answer 3

almost no rules, wear a costume, ok, go naked, ok based on a gift economy, nothing costs money people provide things not because they expect anything, but because they want to contribute to the community

Answer 4

``` LEG ONE - CIRCLES LEG TWO - THE CATALYST LEG THREE - IDEOLOGY LEG FOUR - THE PREEXISTING NETWORK LEG FIVE - THE CHAMPION ```

Answer 5

Women’s rights: Stanton was the catalyst Susan B Anthony was the champion - dedicated her life to it Ideology - women should have right to vote Created circles by talking to other women Tapped into pre-existing Quaker network

Answer 6

Examples of circles: AA groups, craigslist metros, apache groups Qualities of circles: once you join, you’re an equal and contribute circles can have nearly any number of participants now pros: easy to join, more diversity cons: people more anonymous, bonds break, destruction physical circles have more connection than virtual circles no hierarchy in circles, so it’s hard to maintain rules and nobody has power to enforce them, so members conform to norms

Answer 7

he person who initiates a circle then fades into the background, e.g. Bill Wilson, the Apache Nant’An Qualities of a catalyst: lead by example, but don’t force their views upon others in letting go of leadership role, catalyst transfers ownership of responsibility to those in the circle and moves on develops an idea, shares it w/ others, and leads by example

Answer 8

Ideology is the glue that holds decentralized orgs together Examples: Apaches: believed they belonged to the land and deserved to be self governing. those who disagreed went w/ spaniards AA: belief that people can help each other out of addiction. people who don’t believe don’t go to AA Starfish orgs spawned from internet may have less meaningful ideologies Examples: craigslist, wikipedia, emule Ideology that music should be free, nobody would devote life to

Answer 9

close knit group + shared values + everyone equal = decentralization almost every big decentralized org launched from pre existing platform example: AA drew upon Oxford Group, Christian movement Centralized orgs not the best pre existing network, why not? if orders come from top, members may follow, but they won’t be inspired to give it their all leaders want to control which limits creativity centralized orgs aren't set up to launch decentralized movements decentralized networks have circles, empowered membership, and higher tolerance for innovation

Answer 10

catalyst is the visionary, and champion is the implementer champions are more like salespeople than organizers/connectors Example: Sharp catalyzed the abolitionist movement in England, but Clarkson devoted his life to it starting groups everywhere he went

Answer 11

``` Genuine Interest in Others Loose Connections Mapping Desire to Help Passion Meet People Where They Are Emotional Intelligence Trust Inspiration Tolerance for Ambiguity Hands-Off Approach Receding ```

Answer 12

catalysts are better at being agents of change rather than guardians of tradition catalysts do well in situations requiring radical change & creative thinking ``` CEO The boss Command-and-control Rational Powerful Directive In the Spotlight Order Organizing ``` ``` Catalyst A peer Trust Emotional Intelligence Inspirational Collaborative Behind the scenes Ambiguity Connecting ```

Answer 13

When we feel most understood, we are most open to something new and willing to make a change, more likely to follow through with someone who is genuinely interested in you

Answer 14

catalysts have many loose relationships, allows them to make connections between individuals who would otherwise never meet

Answer 15

catalysts dont just know more people, but they know how they fit within their network, and think about who in their network could advocate for an idea, make new connections and new circles constantly

Answer 16

willingness to help drives catalyst’s ability to connect people, people wouldnt respond to catalyst if they thought the catalyst was only into themselves, relationships are a two-way not a one-way street

Answer 17

needs strong ideology to motivate participants since decentralized org is not using command-and-control strategy

Answer 18

catalysts dont try to persuade people, doesn’t throw solutions at you or tell you the best thing to do, but they listen to you and see you as a peer, people follow catalysts because they understand, not because you must

Answer 19

emotional connection first, then strategy, emotional connections weaved into fabric of org

Answer 20

catalyst must trust network, cannot control actions or outcomes

Answer 21

catalyst inspires ppl to work towards goals that dont involve personal gain

Answer 22

catalysts are not stupid but they do not know concrete answers to many questions because decentralized orgs are so fluid, eg. how many employees do you have? who runs your server? no way to know in open org who is doing what, where, when many people find chaos to be unsettling, but catalyst is ok w/ ambiguous

Answer 23

if catalysts hovered and got in the way, members wouldn't be motivated members are less innovative and less likely to risk-take when monitored

Answer 24

catalysts leave to let open org grow, not all about the catalyst

Answer 25

``` Life is an Improvisation There is no script for life. A good Improviser is: someone who is awake/alert not entirely self-focused moved by a desire to do something useful & give something back ```

Answer 26

``` First Maxim: Say Yes Second Maxim: Don't Prepare Third Maxim: Just Show Up Fourth Maxim: Start Anywhere Fifth Maxim: Be Average Sixth Maxim: Pay Attention ```

Answer 27

``` Just say yes Become a “can-do” person Look for the positive spin, for what is right. Agree with those around you. Cultivate yes phrases “You bet.” “You’re right.” “I’m with you.” “Good idea.” Substitute “yes and” for “yes but” Add something to build the conversation. Exercise the yes muscle. This builds optimism and hope. ```

Answer 28

Give up planning. Drop the habit of thinking ahead. Attend carefully to what is happening right now. Allow yourself to be surprised. Stockpiling ideas for future use is unnecessary. Trust your imagination. There is always something inside the box. Welcome whatever floats into your mind. Fear is a matter of misplaced attention. Focus on redirecting your attention to your surroundings rather than yourself.

Answer 29

Walk, run, bike,skip to the places that you need to be. Motivation is not a prerequisite for showing up. Start your day with what is important. Use rituals to get things going. Showing up to help others is already service. Change your vantage point and refresh your mind. Location, location, location - in real estate and life. Be on time for the sake of others Show up on time for yourself. Lost time is never found.

Answer 30

All starting points are equally valid. Begin with what seems obvious. Once it is under way any task seems smaller. When speaking in public don’t use a script. Write down the questions and then answer them. Talk to your audience. Don’t give a lecture. Trust your mind. Edit & develop ideas as you speak.

Answer 31

Close enough is perfect. Dare to be dull. Think “inside” the box. Celebrate the obvious. What is ordinary to you is often a revelation to others. Remember “classics” or “favorites” can be fresh ideas too. Don’t make jokes. Make sense.

Answer 32

Life is attention. Notice everything, particularly the details. Become a detective. Shift your attention from yourself to others. Keep on waking up. This moment happens only once. Treasure it. Avoid multitasking. Attend to one thing at a time.

Answer 33

``` Listening Skills Assertion Skills Conflict-Resolution Skills Collaborative Problem Solving Skills Skill Selection ```

Answer 34

Paraphrasing Reflecting feelings Improving the Capacity to “Hear” Feelings Reflecting Meanings

Answer 35

is a brief restatement of the main themes and feelings the speaker expressed over a longer period of conversation than would be covered by any of the other reflective skills.

Answer 36

- Words: Imprecise Vehicles of Communication - Guess work is involved in understanding the Meaning of the Speaker’s “Code” - The Presenting Problem may not be the major concern - The Speaker may be blind to her emotions or blinded by them - Many listeners Are Easily Distracted - Filters distort what the listener hears

Answer 37

``` auditory channel -The specific words that are spoken -The sound of the voice -the rapidity of speech, the frequency and length of the pauses, how often the speech is disrupted by words like “aah” and “mmm” Visual channel -Facial expression -posture -gestures ```

Answer 38

- check on the accuracy of your assumptions about the other’s feelings - you may help the speaker become more aware of the feelings she is experiencing - your flection encourages the other to speak about the feeling part of her situation - when the speaker hears her feelings reflected back by an accepting listener, she usually feels understood.

Answer 39

``` Don’t Fake Understanding Don’t tell the speaker you know how he feels Vary your responses Focus on the Feelings Choose the most accurate feeling word Develop vocal empathy Strive for concreteness and relevance Provide Nondogmatic but Firm Responses Reflect the speaker’s resources Reflect the feelings that are implicit in questions Accept that many interactions Reflect during brief interactions ```

Answer 40

when the listener’s response does not demonstrate accurate comprehension of the other person

Answer 41

when the listener reflects the real feelings and specific content of the speaker with approximately the same intensity that they were expressed

Answer 42

When the speaker makes several interchangeable responses and then goes beyond what the speaker communicated These are risky and can damage the relationship some believe only should be used by therapists

Answer 43

- Value issue - to what degree, if any, is it appropriate for me to try to mold and shape another person’s life when he is wrestling with a problem? - pragmatic issue - What works best?

Answer 44

- After a base of trust and understanding has been built, information may be constructively share if - the person is emotionally ready to recieve your information - your information is relevant to the person’s basic problem - You are confident that the other does not already have the facts nor does he have access to them - you are confident of the validity of the information

Answer 45

Before you act Before you argue or criticize When the other person experiences strong feelings or wants to talk over a problem when the other person is speaking in a “code” When another person wants to sort out his feelings and thoughts during a “direct mutual conversation” When you are talking to yourself when encountering new Ideas in a book or lecture or at work

Answer 46

when you are not able to be accepting when you do not trust the other to find his own solution when you are not “separate” from the other person when you use listening as a way of hiding yourself when you feel very pressured, or depleted

Answer 47

Good: Listening can be a beautiful experience Bad:Reflective listening can be a heavy burden

People Skills Flashcards

(71 cards)