PERFORMANCE MANAGEMENT and APPRAISAL Flashcards
(16 cards)
- are the criteria used to determine the effectiveness of an employee testing or screening program.
Measures of performance
Level of commitment workers make to their employer, seen in their willingness to stay at the firm and to go beyond the call of duty.
Employee engagement
It is an ongoing process during a business cycle in which the
manager and associate are equally involved
PERFORMANCE MANAGEMENT
◼ Creating a performance plan for the associate
◼ Holding frequent, informal, discussions to monitor and track performance
◼ Coaching to help the associate achieve or exceed performance expectations
◼ Having periodic summary discussions in which the associate’s performance is compared to expectations
◼ Discussing future-oriented developmental activities for the associate
under PERFORMANCE MANAGEMENT
Performance is part of WORK METHOD ANALYSIS. true or false
true
Performance three pillars (?)
ability, motivation, work environment
- Core Competencies
- Functional Competencies
- Role-based Competencies
- Personal limitations and situation
are part of??
(Employee) Ability
KSAOs, soft skills, technical skills are examples of what competency?
Core Competencies
specific skills like interviewing, record management, test administration are what competencies?
Functional Competencies
define what “good” performance looks like
Role-based Competencies
ex. nagkainjury
Personal limitations and situation
- Intrinsic Rewards
- Extrinsic Rewards
(Employer) Motivation
HR role
ensure alignment
facilitate the progress
develop policies
provide support and guidance
- Infrastructure
- Resources
- Relationships/Culture
- Training (On-the-Job, Coaching, Formal)
(Work) Environment
PERFORMANCE MANAGEMENT PROCESS (PMP)
performance planning and commitment
performance feedback and coaching
performance monitoring and assessment
performance rewarding and development planning
