Personnel Management

Question 1

These two groups impact the recruitment process by creating an environment where, once acquired, those talented individuals who are hired will not only choose to remain with the organization but act as an instrument of recruitment for similarly qualified individuals

Answer 1

supervisors and managers

Question 2

A supervisor’s influence is established long before when?

Answer 2

a greivance is filed

Question 3

List ways to improve or maintain a positive work environment

Answer 3

1. understand the use of positional power
2. understand importance of personal power
3. be a resource for personnel in both normal and emergency circumstances
4. understanding that a good supervisors begins long before the actual promotion and continues afterward

Question 4

Ways to solicit input from subordinates regarding work environment

Answer 4

1. informal conversations
2. debriefs
3. participation
4. surveys
5. suggestions
6. goal determination and focus

Question 5

Ways to gain support from management in positive work encvironment

Answer 5

1. communicate
2. recognize performance and accomplishments
3. compare and contrast before and after
4. identification
5. accomplish

Question 6

organization resources in establishing and maintaining positive work environmnt

Answer 6

sup's own competence
EAP
mentored employees
professional command staff
quality training programs

Question 7

This provides individual growth of subs, expands capabilities of current personnel, conforms to CJSTC standards, reduces liability

Answer 7

agency training requirements

Question 8

These identify the requirement to overcome performance deficits, develop compliance with new techniques, legal decisions, and legislation, and raise performance standards?

Answer 8

training needs

Question 9

These may or may not be a deficiency of training, rather they may be related to moral, external or internal distractions, lack of organizational clarity or other issues

Answer 9

performance issues

Question 10

this reflects performance that is substandard and in conflict with legal guidelines, policies and procedures, rules and regulations, or attitudinal requirements in the delivery of public safety services

Answer 10

poor judgement

Question 11

Certainty, fairness, consistency, timely, adherence, considerations, reinforcement, appropriate follow up, and ability to reduce claims of unfair treatment are all features of an effective?

Answer 11

discipline policy

Question 12

Rights of officers while under investigation, interrogations, complaint review boards, civil suits brought by officers, motification or possible disciplinary action, retaliation, limitation periods, and compliance requirements are all

Answer 12

requirements under FSS 112, related to the procedures for disciplinary actions against CJ officers

Question 13

The grievance process begins when

Answer 13

there is a perceived violation of a collective bargaining agreement

Question 14

Who submits the initial grievance?

Answer 14

employee’s first line supervisor

Question 15

A worksite based program designed to assist an agency in addressing productivity issues and to assist employees in identifying and resolving personal concerns

Answer 15

EAP

Question 16

Counseling, referrals, and assistance are types of services provided by who?

Answer 16

EAP

Question 17

Benefits of EAP to employee

Answer 17

1. Protection of job
2. Timely, appropriate confidential assessment of employees concern
3. Referrals
4. Education and wellness programs
5. Confidentiality in seeking assistna e
6. Voluntary

Question 18

Protection of employees, higher productivity, lower absenteeism, reduced healthcare cost, savings on workers comp, safer work environment, fewer greivances, consultation are

Answer 18

Benefits of eap for agency

Question 19

Who is the agencys most valuable resource?

Answer 19

Employees

Question 20

Sudden changes in behavior, erratic behavior, failure to report to duty without cause, gambling related, domestic, and eldercare issues are what thpe of referral to eap?

Answer 20

Discretionary

Question 21

Being absent from duty without permission or supervisor knlowdge, failure to perform, consistent failure to conform, traumatic events which cause, family issues that spill over to workplace, alcohol or drug dependency, failed physical fitness are what types of referrals to EAP

Answer 21

Mandatory

Question 22

Limitations to EAP

Answer 22

1. Employee participation voluntary
2. Quality and availability vary
3. Insurance and costs may be prohibited
4. Does not stop disciplinary

Question 23

Other programs available other than eap

Answer 23

Personal doc, church or faithbased, community serv org, couseling hotlines, group meetings

Question 24

This is a natural occurance within a group of people who interact regularly and may have differing views and styles of work

Answer 24

Conflict

Question 25

Change and resistence to change are?

Answer 25

Inevitable

Question 26

This can be fixed? And most of these can be managed?

Answer 26

Conflict, differences

Question 27

This is the workplace may help ensure the successful accomplishment of goals and objectives within the agency by bringing new ideas to light

Answer 27

Conflict

Question 28

This provides an opportunity to clarify issues, reach more creative results, and build bridges over previous communciation barriers

Answer 28

Conflict

Question 29

This can be a motivator of change

Answer 29

Conflict

Question 30

These 10 things are a supervisors responsibility for conflict management

Answer 30

Intervene, initiate the process of examination if both sides, assess the reaction, identify the points of agreement, create a safe neutral space, stick to facts, allow participation, allow time for competing interests, appint mediation is necessary, keep conflict resolution in line with agency goals etc

Question 31

Defusing a situation, protecting the officer, debriefing 2-3 days after incident, recognizing indicators, offering education or counseling, not interferring with investigation, availability to listen, following up with appropriate actions are all supervisors responsibility when dealing with what?

Answer 31

Employee’s critical incident stress

Question 32

This is an event that has the potentional to overwhelm ones voping mechanism, resulting in psychological distress abd impairment of normal adaptive functioning

Answer 32

Critical incident

Question 33

This is any situation that causes an officer to experience unusually strong emotional reactions that have the potential to interfer with his/her ability to function on the job, either at the time of the incident ot through delayed reaction

Answer 33

Traumatic incident

Question 34

Signs to look for resulting from exposure to critical or traumatic incident

Answer 34

Absenteeism, inconsistent work patterns, problems with interpersonal relations, addictions, overly aggressive, physical illness or symptoms, cognitive difficulties

Question 35

Officer’s denial of stress, officer’s refusal to deal with stress, downward spiral of officer’s emotions etc, poor job performance, risks to other officers, increased liability are consequences of what?

Answer 35

Failing to diffuse and debrief after a critical or traumatic incident