Planning for Quality & Risk Management Flashcards by Sherwin Garcia

What are the triple constraints (the “Iron Triangle” or the “PM Triangle”)?

Scope
Time
Cost

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What is a temporary endeavor with a centered goal, objectives, and constraints to satisfy a business need with a definite beginning and ending?

Project

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Who plans, organizes, directs, controls, and evaluates the activities in a construction company or a construction department within a company?

Construction Managers

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Who directs PMs or CMs?

General managers or other senior managers direct PMs or CMs.

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Name construction company types that employ PMs or CMs.

Residential
Commercial
Industrial
Construction Departments of companies outside the construction industry

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Who is an individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project?

Stakeholder

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What provides a framework for a project and identifies the stages that correlate to unique work groups?

Project Lifecycle

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What are the stages of the project lifecycle and what are their terms?

Initiation:
Requirements/Feasibility
Planning:
Design/Preconstruction
(Launch)
Work Progress and
Monitoring & Control:
Construction Phase
Close-out: The stage
between completion of
project scope and
turning over to the client

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What are the unique work groups?

Initiation group
Planning group
Work group
Check group
Close-out group

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What milestone is 95% project completion?

Scope complete (SC) or Substantial Completion (CCDC 2 2008)

Ready-For-Takeover (CCDC 2 2020)

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What are the three foundations of management?

Ethics
Safety
Risks

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What milestone is achieved at the end of the Initiation stage?

Project Charter of
Agreement

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What milestones are achieved at the end of the Planning stage?

Project Management Plan (PMP)

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What milestones are achieved at the end of the Work Progress + Monitoring & Control stage?

Scope Complete (SC) or Substantial Completion

Ready-For-Takeover

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What milestones are achieved at the end of the Close-out stage?

Deliverables Complete (TC)

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What is a continuous improvement process that must be applied in these four stages performed cyclically to make processes better and faster?

Plan-Do-Check-Adjust process

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As the project lifecycle goes through the initiation to close-out stages, the risk and uncertainty become ____?

Lesser or Lower

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As the project lifecycle goes through the initiation to close-out stages, the cost to change become ____ ?

More or Higher

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What is the Project Feasibility Process in the initiation phase?

Initiation/Business Case Review
Project Identification
Project Definition
Project Agreement
Implementation

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What is the Capital Asset Reference Guide (CARG) process in the initiation phase?

The CARG process in the initiation phase consists of:
1. Opportunity Assessment
2. Concept Plan Report
3. Business Case
4. Treasury Board Approval
5. Design & Construction

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Who developed the CARG process?

The Capital Asset Reference Guide is developed by the Ministry of Advanced Education, Innovation, and Technology

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What documents are contained in the project initiation?

Project Charter
Project Identification &
Project Definition
Project Agreement &
Authorization to Proceed

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What is a formal, short document which contains a detailed description of goals, objectives, deliverables and timelines, rationale, impact and benefit statement, strategic partnerships, risk assessment, and funding sources.

Project Charter

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As a Plan group, are the Construction Management involved in :
1. Fixed Price?
2. Construction Management?
3. Cost Plus?
4. Design Build?
5. IPD?

No
Yes
Sometimes
Yes
Yes

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As an Initiate Group, is the Construction Management involved in any Contract type?

As a Work and Close-out group, is the Construction Management involved in any Contract type?

Yes

Which iron triangle category do sustainability, aspirational objectives, emotional objectives, and procurement fit into?

Scope

Which iron triangle category do resources fit in?

Cost Time

Which iron triangle category do procurement fit into?

scope and time

Where do quality, sales, opportunities, and customer satisfaction fit in the iron triangle?

Scope Time Cost

What are the foundations of the project management triangle that should be managed?

Ethics Safety Risks

In the Project Cost & Staffing vs. time, as the project progresses, the project cost and staffing ____ until it is nearing the Scope Complete or Ready-For-Takeover where it goes down.

Increases

What should be done after Close-out?

Lessons learned to bring and apply to the initiation of the next project.

The functional group doesn’t necessarily start and stop within a single phase but may extend across the duration of the project with varying levels of participation. True or False?

True

Each project lifecycle phase has a corresponding functional group. True or False?

True

On construction projects, the levels of participation does not vary based on contract type. True or False.

False

Which group(s) are involved in work progress + monitoring & control stage?

Work group Check group

Where are these items included? - Facility needs and space use - Building condition & infrastructure audits - Hazardous materials and geotechnical assessments - Land-use and siting analysis - Traffic and parking impacts - Phasing and facility continuity - Conceptual and Schematic Design - Financing strategies - Budget risk analysis and schedule implementation

Project identification & project definitions

During project identification & project definition, conceptual and schematic design, design only to test options, and detailed design doesn’t start until project agreement are met. True or False?

True

What is a formal signed agreement that includes a statement of scope, objectives, deliverables, funding sources, space allocation, schedule, governance, and a communication model?

Project agreement

Which type of project lifecycle stage requires a group to redefine objectives, develop project documents and design, further establish schedule, further detail budget, further develop organizational chart, and develop Project Management Plan (PMP)?

Planning

What type of project lifecycle stage concerns the completion of work defined in the PMP, satisfying project requirements, coordination of people and resources, management of stakeholder expectations, and substantial completion achievement?

Work Progress

Which type of project lifecycle stage requires a group to measure project performance at regular intervals, manage changes, track progress against baseline and continuous tracking?

Monitor & Control

Which type of project lifecycle stage requires a group to complete processes and contractual obligations, verify requirements are met, and formally establish the completion of the project (“Total Completion”)?

Close-out

What is within a fixed-price contract type?

Stipulated Price Lump Sum CCDC2

What is within a construction management contract type?

CCDC 5A & CCDC 5B

What is within the cost plus contract type?

Time and Materials CCDC 3

What is a design build contract?

CCDC 14

What is an IPD contract type?

Integrated Project Delivery

Quality throughout the project is not dependent on clearly defined project scope. True or False

False

Based on the “Iron Triangle”, if the scope isn’t properly defined, the schedule isn’t adequate or the budget isn’t sufficient the project will struggle to meet the project quality requirements. True or False?

True

A risk review is completed during project initiation. True or False

True

If key risks aren’t planned for early, they do not impact project success. True or False?

False

Project documents and design development is a scope and project requirements which is the basis of quality. True or False?

True

What are the design stages?

- Concept Design (Initiation -> Planning) - Schematic Design - 33% DD (Planning) - Design Development - 50%, 66%, 95% DD (Planning -> CM onboarded) - Construction Documents - 100% DD (Planning -> CM onboarded -> Tender) - Construction Administration (CM onboarded -> Tender -> Work progress)

Which pre-construction process generates better quality?

Real Bid

For these activities: Drawing submittals, Site surveying, Permits, Design Development, Cost/Budget, Schedule, and Tender activities, which project phase does this activities belong to?

Preconstruction

The preconstruction activities tie into project quality and risk due to?

Underestimation of costs and schedules, Incomplete drawings, Missing scope, No clear understanding of cost, schedule, and scope

What are some risks in preconstruction?

Market/material shortage, Recession, Interest rate hike

These are the ____ in Real Preconstruction for ____ perspective: - Lower base fees - Often preconstruction is not reimbursed or minimally reimbursed - Trade relationships since they don’t get compensated (usually) - Delivering a budget that is too low - Harder to “blame” others (transfer risk) for errors - Submit a high budget and get blamed for it or removed from job - Tie up valuable human resources

Risks CM

These are the ____ in Real Preconstruction for ____ perspective: - Build relationship - Build early project pipeline - Gain knowledge, experience, resume - Potential fees due to minimized (or no) competition - Can “date” a project and team before “marrying” it - Hit the ground running upon award - Agency over the design provides a stronger attachment and improved document quality (potential for success) - Cover staff in between projects *

Reward CM

These are the ____ in Real Preconstruction for ____ perspective: - Locked into contractor and may be at the mercy of their pricing strategy as the project is usually not competitively bid once design is complete - If project is over budget, may be tricky to switch course.* - Contractor may be operating in their best interest over the owner’s - Design may be compromised for cost - Trust and assumptions about trade pricing and benchmark data

Risk Owner

These are the ____ in Real Preconstruction for ____ perspective: - Lower base fee* - Can “date” a CM before “marrying” it - Hit the ground running upon award - Contractor has more investment in project and accountability for decisions - Minimal price for valuable expertise that other team members don’t have - Budget and schedule certainty to tendered budget (cost predictability) - Get a professional understanding of risk - Higher quality construction documents

Reward Owner

Who are these: General Manager Operations Manager Business Development Procurement Owner Designer Project Executive?

Preconstruction Key Players

Who is involved in preconstruction?

Architects Engineers Client QS/Cost Consultant Estimator(s) Procurement Manager Project Manager Superintendent

In phased procurement, what important thing does the PM should do?

Look for scope gaps

Where do we see additional geotechnical studies to supplement reports and site surveys?

Early Works Package

Who does the prep laydown areas and temporary facilities?

Demolition and Civil Contractors

Who disconnects and early procure generators?

Mechanical and Electrical Contractors

Who does the job of concrete supply + labour, formwork carpenters and rebar especially in foundation?

Structural

What is used for laser scanning, clash detection, logistics planning, phasing planning, and virtual reality?

Building Information Modelling (BIM)

Why does Project Close-out begin in ____?

Day 1, because it needs to be in subtrade scope and it takes time

Scope, stakeholder requirements, quality, contract, schedule, finances, team, etc. are included in ____?

Closing out a whole project

What avoids discrepancy at project completion?

Early and clear definition of scope and project requirements

What are these items: Certificate of Completion Waiver of Lien General Release of Holdback Bonding Final Consent of Surety Contractor-controlled insurance. program finalization

Contracts and Insurance with Owner and Subtrades

Should you pay the trades out too early? Why?

No, leave enough $ for close-out

What are the items below? Certificate of Completion Waiver of Lien General Release of Holdback Bonding Final Consent of Surety Contractor-controlled insurance program finalization

Contracts and Insurance with Owner and Subtrades

What is included in the complete schedule items?

Final Inspections Commissioning Deficiencies

What is one of the challenges in scheduling items?

Not allowing enough time for close-out activities.

We should complete all schedule items before any damages. True or False?

True

What happens if we rush to end close-out activities?

We create extra quality issues.

Damage clauses can tie to items like as-builts. True or False?

True

Historical information (used for sales and marketing and estimating) and customer summation is an example of?

Lessons Learned & Final Report

How do we forget to think of the client and the next project?

We get so busy finishing the project.

According to Herzberg's Theory of Motivation, we need to reward our team throughout but especially important at the end of a project. True or False?

True

Rewarding the team, performing team member assessments, creating closure events with the larger project team, and celebrating successful completion before moving to the next project are examples of?

What needs to be done after close-out.

Absence demotivates. True or False

True

Paychecks, benefits, safety, vacation time, sick leave, and work relationships are examples of?

Employee expectations / Hygiene agents

Financial bonuses, paid time off work, promotions, educational opportunities, and responsibilities are examples of?

Motivating agents / Employee goals / Rewards for performance

What are the flow to close-out activities?

Pre-construction 0% - Site preparation/Foundations 25% - Frame/Structure 50% - Closed-in/Enclosures 75% - Largely complete 95% Complete 98% - Substantial Completion (Ready-For-Takeover) 100% Complete Post-construction

In ____ we: Establish a close-out strategy in the contract assumptions and clarifications Understand your documents Define project close-out requirements and goals (internal and external) Establish a punch list procedure Write close-out requirements into subcontracts Understand your contract Consider the owner’s special considerations.

Pre-construction

In ___ we: List all contract deliverables Create a detailed submittal schedule Include close-out items in the subcontractor billing schedule of values Hold Subcontractor kick-off meetings Create a COR for every allowance Setup the budget

Site preparation/Foundations

In ___ we: Conduct Insurance Check-in Setup close-out matrix document Put close-out activities in the master schedule Set-up close-out files Identify 10 subcontractors for early close-out Settles issues quickly and frequently Stay current with the subcontractor's change orders Establish expectations with the client for format, review, and approvals for O&M Manuals

25% Complete - Frame & Structure

In ___ we: Conduct Insurance Check-in Check-in on the status of all subcontractors Submit close-out letter to subcontractors Track project cost and close-out status Hold internal close-out meeting Dry-run example of O&M manual for review and acceptance.

50% Complete - Enclosures

In ___ we: Conduct Insurance Check-in Start work-to-complete list Establish a punch list process Establish a certificate of occupancy process with authorities Make systems start-up checklist Coordinate with the commissioning agent Begin training, testing and certifications Submit attic stock Discuss “day 2 work” with owner Determine milestones for start-up

75% Complete - Finishes

In ___ we: Punch list items all identified Obtain a certificate of occupancy Operations personnel trained Deliver O&M materials Transfer utilities and insurance to the owner Owner controls access Subcontractor close-out meetings ongoing

95% Complete

In ___ we: Financially close-out at least half of contracts Submit final updated O&Ms and as-builts Insurance close-out procedures Establish warranty management process Receive Certificate of Completion Final subcontractor close-out meeting Close all outstanding items Subcontractor close-out letter Final payment approval letter to subcontractors Subcontractor Final Application for Payment Final release of lien/general release

98% Complete - Substantial Completion

In ___ we: Completed punch list Deliver all contract items Negotiate final contract value Issue final change order Get the last 1% done

100% Complete (Final Completion)

In ___ we: Perform 10-month walk-through Manage warranty calls Retain/store project records Document lessons learned and best practices

Post Construction

In close-out, 99% complete can be counted as 100% complete. True or False

False

What is one of the biggest problems with close-out?

Getting everything 100% complete

Why is it hard to get to 100% completion?

Teams get tired (especially on long projects) Late changes by owners Staff gets pulled from the project near the end of the project

Why is it important to reach 100% completion (close-out)?

Burns staff out (as they have to keep running the project process for an open project) Creates risk with insurance Frustrates the clients & harms the relationship, your brand, and future job prospect Expensive as resources have to keep running budgets and other project management processes Contractors take time to get back and complete close-out as they have other projects

Quality needs to be implemented throughout the project but not the close-out. True or False.

False, Quality needs to be implemented throughout the project and the close-out.

The punch list is the final check and quality in itself. True or False.

False (Punch list is the final check, not quality in itself)

What risks do project incurs the longer close-out is delayed?

Schedule risk Financial risk Insurance risk Contract risk Trade relationship risk Reputation risk

Unresolved claims may be subject to ___.

Litigation upon close-out

A person engaged by (under a contract with) an owner regarding an improvement to perform or provide work can ____ .

File a Builder's lien

In the CM contract (CCDC 5A), CMs can hire or pay subcontractors and pass funds through trade contracts between the owner and trades. True or False?

False, (CM can only administer trades in CCDC 5A)

When a CM enters contracts with trades, the contract does not indicate the GC as the agent for the owner. True or False?

False (It does indicate the GC as the owner's agent)

If the CM contract allows own-forces work the CM has the right to lien. True or False?

True

Builders liens are municipal. True or False?

False (Builders liens are provincial)

Holdback of 10% of the general contract price is mandatory unless it is under $100,000 or the provincial government indicates otherwise. True or False?

True

What are the triggering events of Builders Lien?

Issuance of Certificate of Completion of a contract or subcontract Completion, termination, or abandonment of the project

How many days for lien filing?

45 days after the project is substantially completed (98% complete), abandoned or ended.

When is the latest day to release holdback?

55 days after the Certificate of Completion is issued.

3-2-1 Percentage of cost to complete formula OR Ready for Use "Suitable for purposes intended, kicks off warranty, insurance close, and contract close are examples of ___ ?

Substantial Completion Requirements

The contractor or subcontractor has to request a ___ which the payment certifier has to agree or refuse "it" within ___ days.

Certificate of Completion Issuance 10

What happens after 7 days of issuance of a certificate of completion?

The payment certifier delivers a copy of the Certificate and post a Notice of Certificate of Completion

What are the CM and Payment Certifier tasks after the Issuance of the Certificate of Completion?

CM - File lien within 45 days Payment Certifier - Release Holdback within 55 days

What are the steps/timelines within the Builder Lien Act from the Payment Certifier's perspective?

Receive a request for the Certificate of Completion (by the Head Contractor or Subs) Respond to certificate of completion issuance request within 10 days On Day 1 of the Certificate of Completion Issuance, 45-day lien period begins Provide a copy of the certificate of completion and post a Notice of Certificate of Completion within 7 days of the issuance Release Holdback within 55 days which starts on Day 1 of the issuance

What are the steps/timelines within the Builder Lien Act from the Contractor's or Subs' perspective?

Request for Issuance of Certificate of Completion On Day 1 of the Certificate of Completion Issuance (start of 45-day lien period), issue a preliminary Holdback release invoice. Receive the 10% holdback within 55 days

Rank the Substantial Performance of the Work Timeline from start (top) to finish (bottom): a.) Contractor submits application for SPOTW to the Consultant b.) Certificate issued for Substantial Performance of Work c.) Contractor Inspection (best practice) d.) 20 calendar days for Consultant to respond to the Application (CCDC 2)

c, a, d, b

Rank Ready for Takeover Timeline from start (top) to finish (bottom): a.) Set a date for finishing the Work b.) Contractor submits an application list of items to be completed or corrected for Ready-For-Takeover to the Consultant. c.) Consultant gives reasons why the Work is not Ready-For-Takeover, OR Consultant confirms Ready-For Takeover. d.) Contractor Inspection (best practice) e.) 10 calendar days for the Consultant to respond to the application

d, b, e, c, a

What is “the systematic process for achieving, verifying and documenting that the facility and its systems, subsystems, and equipment are planned, designed, installed and tested and are capable of being operated and maintained according to an Owner’s Project Requirements (OPR) document?

Commissioning

We need commissioning because the project delivery system typically does not provide a responsible party for verifying systems operate per design intent. True or False?

True

Mechanical systems can operate per design intent without commissioning. True or False?

False

When does commissioning happen?

From Planning stage to Close-out stage

What is BOD in Construction?

Basis of Design

GC, Designers, CA (owner/3rd party), and owner facilities represents:

The Cx Team

Responsibilities, Scope of Work, Testing Protocols, Preliminary Schedule, and Deliverables represent?

The Cx Plan

Installation Verification, Operational Performance Testing, Integrated System Testing, and Training represent?

The Cx Specifications

Verify equipment and system installation meetings design intent and technical requirements (ie. HVAC as per drawings/specs) represent?

Installation Verification

We need to verify integrated systems operate properly per design intent under all modes of operation represent for Functional Performance Testing but not the Operational Performance Testing. True or False?

False

Chilled water/chillers, cooling/tower water, boilers/plant steam, condensate return system, compressed/instrument air; AHU’s, FCU’s, VAV’s, Domestic Hot Delivery, Stairwell Pressurization, Sanitary pump systems, Clean Steam, Paralleling Switchgear, Generators, ATU’s, Power Distribution Units (PDU’s), Security Systems, Emergency Load Shedding, Domestic Water Booster, Smoke Evacuation and Control are examples of?

A systems

Fire Alarm Testing (AHJ), Fire Pumps and Sprinkler (AHJ), Elevators (AHJ), Food Service (Vendor), Plumbing Fixtures (QC), Lightning Protection (Vendor), Cable Insulation (Sub), Grounding (Sub), Generators/ATU’s, Medical Systems (vendor), Lighting Control (Vendor) are examples of?

B systems

What needs to be commissioned?

A system B system

Establish Cx Team, Review Owner Requirements, Cx Scope and Budget, Develop Cx Plan Draft, Review BOD, DD, CD Design Reviews to meet BOD, Cx Specifications noting responsibilities are examples of?

Commissioning in Planning stage

Submittal Reviews Cx Coordination Kick off Mtg Regular Construction Mtgs Pre-functional & Functional Observations and Testing Cx Issue Log Training Schedule Commissioning Report are example of?

Commissioning at Work Progress + Monitoring & Control stage

What is a gate between planning and work progress (a.k.a. the Project Execution Plan) that is developed before work progress?

Project Management Plan

11 month warranty review and interviews Alternate season testing Warrantee period Cx Report Recommissioning Plan are examples of?

Commissioning at Close-out stage

Why does PMP matter?

Project Management Plan acts as a project bible which guides you throughout the project.

A lot of projects fail because they don't have PMP. True or False?

True

Scope of Work Statement Schedule, Logistics & Safety Budget & Cost Staffing Procurement Management Plan Quality Management Plan Risk Management Plan Stakeholder Management Plan Communication Plan are included in the?

PMP

Which section is possibly the most important part of the PMP that: - Clearly defines project scope in terms of goals, objectives and constraints - is based on SMART goal setting (Specific, Measurable, Actionable, Realistic, Time-bound) - Defines intangible items (ie. The aspirational and emotional objectives) - Creates the foundation for the contractual agreement - Creates the foundation for the the remainder of the plans

Scope of Work Statement

What is the schedule that the proposal or estimate was based of?

Baseline Schedule

What is a breakdown of deliverables into work packages (decomposition)?

Work Breakdown Structure (WBS)

What contains the: Work Breakdown Structure (WBS) Critical project milestones & key contract dates, quality deliverables etc. Main activities with durations including preconstruction and procurement activities The flow of activities from start to finish showing the relationship (link) between activities The critical path

Schedule & Logistics

What is a visual representation of the project showing the site layout, material flow, manpower flow, delivery locations, waste locations, site office, temporary facilities, public interfaces, and any restrictions which may be a 2-D plan or a 3-D plan and connects to the GR/GC study?

Logistics Plan

Training, team changes, reveals complexities, may reveal knowledge gaps or staffing gaps, and ensures the team is aware of notice requirements for delays are the reasons why what kind of process matter?

Schedule Management Process

What is the budget that was accepted by the owner at the end of the planning phase including any accepted value engineering items?

Baseline Budget

___ may include items such as fees, mark-ups, reimbursement on staff rates, tool rentals, or projected savings and is largely dependent on the contract signed.

Profit Plan

What is GMP?

Guaranteed Maximum Price which means that a $2 million project cost $2 million.

What is often a separate meeting with a different group of people but sometimes lumped into the Cost Management Plan process?

Billings and Accounting

This your company will care about as they are trying to forecast their profits – they can only claim profit once the work is in place (meaning it has been completed and billed for). Having a reasonable start point in the PMP allows for simple tweaks over the course of the project. What is this?

WIP forecast

What plan discusses why wages are often hidden and: Include all people from the organizational chart Indicate the timeframe each person is allocated to the project and location of allocation* Indicate % of a person’s time allocated to the project Indicate if staff are reimbursable or not + rates if applicable*

Staff Plan

Often this section isn’t needed as it is clear from corporate policies what the roles and responsibilities are. If not defined in the corporate policy they should be indicated in the PMP If there are any different expectations in roles and responsibilities for this particular project & contract they should be indicated here

Staffing Roles and Responsibilities

Indicate all members of the team in a hierarchy and indicate position. You will likely have the actual name of the individual at this stage. Indicate relationships including reporting, indirectly reporting and communication If someone has multiple roles, this should be indicated These are the tasks in ___ ?

Staffing Organizational Chart

In a staff plan, make sure to include the core team without the staff. True or False?

False, include the staff not just the core team

What needs to looked at before the drawings in submittal schedule?

Specifications

In procurement, it is important to ____the project as close to securing the project from the client to avoid any ____.

Buy out Cost increases

What happens if you wait too long to buy out?

Prices will expire.

The contract execution can take some time as there are often a number of clarifications required or additional documentation required. True or False?

True

What is PMBOK?

Project Management Body of Knowledge

What is the formal or informal process of defining what the quality requirements or standards are that must be met and how to achieve them?

Project Specific Quality Management Plan (QMP)

Project quality management is the same as organizational quality management. True or False?

False

What contains: Risk Identification: Introduction to risk and risk categories Risk Analysis: probability and impact of risk and risk exposure Risk Response Strategy: Approaches to managing risk Risk Monitoring and Control: Risk Registers, Planning, and the lifecycles?

Project Specific Risk Management Plan

Teams, Procore, email, phonecall, OneNote and Slack are examples of ____ ?

Communication (work-together-as-a-team) applications

What do we schedule for regular communications?

Weekly Meetings with Owner, Architect, and Consultants Trade Meetings Monthly Internal review meetings

Contact Information isn't always needed in PMP but is useful to include for new members if used as a project manual without the information located elsewhere. True or False?

True

What is a useful tool to define a scope of work statement?

Goals, Objectives, and Constraints method

A scope of work often includes project purpose (goal and objectives), constraints, scope included and not included, deliverables and metrics. True or False?

True

What is the acronym of SMART goals?

Specific Measurable Achievable Relevant Time-bound

What should you consider when asking, "What must it do"?

Goal

What should you consider when asking, "What should it do"?

Objective

What should you consider when asking, "What parameters limit/restrict it"?

Constraints

What is the degree to which a set of inherent characteristics fulfills requirements and is connected to internal value (cost, and schedule), and customer satisfaction where plan-do-check-adjust is critical?

Quality

Trust, reputation, repeat work, referrals, relationships, etc. are acquired through ___ regarding quality of work.

Customer satisfaction (external value)

Plans and specs are clear-cut which is black and white in theory. True or False?

False, plans and specs still have ambiguity and the GC is often encumbered contractually by them.

Meeting plans and specs means that customer needs are met. True or False?

False, these may still not meet the customer's needs.

People’s judgement and their memory of quality get distorted by time. True or False?

True

What incorporates a stronger focus on stakeholders and the wider context of organizations which builds on 7 quality management principles?

ISO 9001:2015

What are the 7 quality management principles?

Customer Focus Leadership Engagement of People Process Approach Improvement Evidence-based decision making Relationship Management

ISO 9001:2015 is used to produce ___?

Quality plans Procedures Work methods

What quality management principle retains the confidence of customers?

Customer Focus

What quality management principle unifies direction so everyone knows what you are trying to achieve?

Leadership

What quality management principle is easier to achieve if people are involved?

Engagement of People

What quality management principle is about understanding activities as processes that link together and function as a system which is predictable with consistent results and improved efficiency?

Process Approach

What quality management principle is about adapting to evolving conditions?

Improvement

What quality management principle is about making decisions based on analysis and evaluation of data?

Evidence-based decision Making

What quality management principle plans to manage relationships as we don't function in a vacuum?

Relationship Management

What does poor quality mean?

Poor planning

Quality should not be a competing project requirement, an after-thought or just added paperwork. True or False?

True

Direct material costs of rework Direct labour costs of rework Direct cost of rework Direct cost of schedule delay Indirect costs of productivity, flow disruption, team morale, sickness, reputation are examples of?

Cost of Quality (COQ)

Why is quality planned at the project start?

Supports cost predictability Provides internal value (cost savings and schedule) Expensive to rectify poor quality

Morale has no impact on project success and elimination of rework (all efforts directed towards progress). True or False?

False, morale is a key element regarding quality.

What does the Quality Management Process include?

Quality Management Quality Assurance Quality Control

What is the formal or informal process of defining what the quality requirements or standards are that must be met and how to achieve them?

Quality management

Project quality management is the same as organizational quality management. True or False?

False, they are not the same.

What is the process of ensuring that the project requirements are met and documenting conformance through a quality assessment?

Quality Assurance

What is the process of monitoring (checking) and recording the results of executing the quality activities to assess performance and recommend changes?

Quality Control

In the event of a P3, the Owner is Project Co. but Quality Management Plan is not developed by the Project Co.?

False, Quality Management Plan is developed by the owner.

Who is responsible for quality?

All the groups: Initiation group Planning group Work group Check group Close-out group

When do the Quality Management Processes happen: 1.) Quality Management? 2.) Quality Assurance? 3.) Quality Control

1.) QM (Initiation to Close-out) 2.) QA (Planning to Close-out) 3.) QC (Middle of Planning to Close-out)

A Project Quality Manager should have a direct line to the Project Director. True or False?

True

Clear accountability and the ability to stop work are required regarding quality management. True or False?

True

Rank the "Quality Management Expectations by Industry" from the increased quality requirements to decreased quality requirements. a.) Manufacturing b.) Government c.) Pharmaceuticals d.) Residential e.) Commercial

d, e, a, c, b

1. Client’s Quality Expectations & Requirements 2. Quality Management Personnel 3. Quality Communications Plan 4. Prequalification Process for Bidders 5. Plan for QA Monitoring 6. Quality Control Procedures 7. Identify Nonconformance Procedures are examples of?

Project Quality Management Plan

Contract Documents, Regulations, Standards, and Guidelines, Benchmarks, and Testing Requirements are examples of ___ which defines expectations and quality metrics.

Client's Quality Management Requirements

___ describes who is involved in the Organizational Chart.

Quality Management Personnel

Describes how the quality issues will be communicated (Escalation pathways, information pathways, reports, meetings).

Quality Communication Plan

Includes health and safety, financial stability, history of claims, familiarity and experience with projects of this scope and size.

Prequalification Process for Bidders

What plan includes both owner Quality Assurance and contractor Quality Assurance and criteria?

Plan for Quality Assurance Monitoring

____ describes what is required for testing, when, and by whom, how this is communicated and reviewed, what happens with deviations, and how to manage subjective quality standards.

Quality Control Procedures

____ describes what corrective action to take when defects arise, how these are reported, and how the records are kept.

Identify Nonconformance Procedures

What contain Contract, Plans, Specifications or Statement of Requirements.

Contract Documents

What contain Building Code, ASHRAE, ISO Standards, AWMAC etc.

Regulations, Standards and Guidelines

What is the quality control measurement process and tolerance requirements (often defined in specifications) ie. Concrete strength requirements.

Testing Requirements

___ - is when work in place complies with defined project requirements.

Conformance

___ - is work that is not yet completed at the time of inspection but that is neither a material deviation from the plans and specifications.

Incomplete Work

___ - is when there is a material deviation from the plans or specifications that can not be brought into accordance with currently established procedures.

Non-conformance

What is the documentation outlining the non-conformance and the plan for managing it?

Non-conformance Report (NCR)

What is any material deviation from the plans or specifications will constitute a defect, no matter how well the work was performed, even if it works properly?

Deficiency or Defect

Peer review, BIM Model/Clash, Process Analysis, Meetings, Quality Audits, Shop Drawing Review, Mock-up Reviews, Samples, and Inspections are examples of?

Quality Assurance Tools

What allows us to understand why the problem happened (the bottom of the iceberg) to avoid repeating the problem (defect) in future projects, future phases and future work?

Root Cause Analysis

What is a technique from the Lean methods of construction to solve for the root cause of a problem?

The 5 Whys

What is a cause and effect diagram to understand the root cause by understanding contributing factors to failure you can develop actions to sustain correction?

Fish Bone Diagram

What is more structured than the “5 whys” but often used together with it?

Visual brainstorming tool

What are the steps of the fish bone diagram?

Agree on problem statement (clear and specific, not defined in terms of a solution) Major categories (i.e., equipment or supply, environmental factors, rules/policy/people) Brainstorm all possible causes (why does this happen) can be in several categories Sub-cause can branch off cause Voting technique to identify top 3 root causes that could potentially be addressed

Quality Control is used during executing and close-out phases to demonstrate acceptance criteria have been met. True or False?

True

Statistical Sampling, Testing, Inspections, and Close-out Punchlist are examples of?

Quality Control Tools & Techniques

What is the Deficiency Procedure

Deficiency Identified Logged (description, location) Sent to responsible party for correction Responsible party corrects deficiency Notify of correction to party who identified deficiency Review and/or reinspection Close deficiency

What are the steps of Plan-do-check-adjust method?

Plan the system Plan the procurement Plan the Work Clarify the standard Check the Process Check the Work Correct and Adjust

Document Control Flowchart is under which PDCA method?

Plan the system

Submittal and shop drawing reviews are under which PDCA method?

Plan the Work

Inspection Checklist Forms are under which PDCA method?

Check the Work

Deficiency, NCR, and PIP Procedures are under which PDCA method?

Correct and Adjust

Installation Verification and Operational Performance Testing are under?

Pre-functional

Operational Performance Testing and Functional Performance Testing are under?

Functional

Planning for Quality & Risk Management Flashcards

Meredith's class (239 cards)