PMP

Question 1

In a short, 3-month project to implement a commercial-off-the-shelf (COTS) system, the business analyst determined that detailed software requirements specification document was not necessary and planned instead upon use cases for the analysis technique and documentation format. This is an example of which of the following?

A. Appropriate use of risk mitigation

B. Determining appropriate requirements analysis and documentation activities

C. An assumption that could become a risk

D. A common mistake leading to prescriptive requirements

*The business analyst determines the best technique to be used on the project regarding requirements process.

Answer 1

Determining appropriate requirements analysis and documentation activities

The analyst was able to determine the technique to be used in this project
The Business analyst determines the best technique to be used on the project regarding the requirements process. There is nothing to hint that an assumption or a risk is a consideration in the decision. There is nothing to hint that risk is a consideration in the decision. There are no prescriptive requirements. Business Analysis for Practitioners, section 4.11.8: Documenting with Use Cases, page 130

Question 2

Your sponsor, Sami, has requested a group meeting to review submitted requirements documentation to ensure that the requirements as stated are valid. What type of meeting would be most appropriate?

A. A group focused requirements session

B. A requirements walkthrough session

C. A nominal group requirements session

D. A Delphi-based requirements session

Key fact: Sami has requested a group meeting to review requirements documentation to ensure that the requirements are valid. As project documentation is submitted, the business analyst reviews the material in detail to ensure they are complete, correct, consistent, feasable, measuarable, precise, testatble, traceable, and unambiguious before handed off to the next level.

Answer 2

B. A requirements walkthrough session

Sami requested a group meeting to review requirements documentation, thus a walkthrough.
Walkthroughs are used to review the requirements with the stakeholders and receive confirmation that the requirements as stated are valid. PMI Guide to Business Analysis, section 7.6.2.4: Walkthroughs, page 228

Question 3

Your sponsor, Dima, is concerned about the needed complexity and significant level of detail associated with the requirements traceability matrix and requirements documentation. What might Dima suggest to confirm that the documentation is in compliance with the organizational requirements before a signoff meeting with the project stakeholders?

A. A review by the testing and change leads before the meeting

B. The project manager review the documentation

C. An informal review by Sami and Sara, two of your peers

D. A formal review by the project manager and change lead

Traceability Matrix

Dima wants to confirm that the documentation is correct before meeting with the project stakeholders. Analysts will request these types of reviews to ensure there are no glaring mistakes or issues that could raise during stakeholders reviews and validation session.

Answer 3

An informal review by Sami and Sara, two of your peers

Peer reviews, which can be either formal or informal requirement reviews, can be conducted at any point during the requirements process. Peer reviews are opportunities for colleagues to provide insight, make recommendations to strengthen the process, and ensure that there are no obvious errors or omissions that could cause non-compliance with organizational documentation standards. PMI Guide to Business Analysis, section 7.5.5.2: Peer Reviews, page 224

Question 4

You are the business analyst for a high tech manufacturing plant, supporting a component of an overall program whose ultimate goal is to develop full automated production line. It has been determined that a production line must replace one of its main computer systems. Before approving the work, the governing body for the program requested an illustration showing all the systems that may be affected by this upgrade. What technique would you recommend?
A. An ecosystem map showing all the systems within both the production line and the partner companies, identifying occasional interface and data requirements.

B. A visual representation highlighting all the features of the solution, arranged in hierarchical edifice, identifying occasional interface and data requirements with the partner organizations.

C. A context diagram detailing all the direct and human boundaries within a system.

D. A map showing all the boundaries within the manufacturing plant proposed system, so that partner organizations and the governing body can get a better understanding of the proposed initiative.

The governing body is requesting a map that extends beyond the typical boundaries of architectural diagrams.

Answer 4

An ecosystem map showing all the systems within both the production line and the partner companies, identifying occasional interface and data requirements.

Ecosystem maps extend beyond the typical boundaries of architectural diagrams. When used holistically, they identify all the organizations and associated systems that are affected, or that may be affected, by the proposed solution. PMI Guide to Business Analysis, section 7.2.2.5: Ecosystem map, page 190

Question 5

You’re presenting a business case to your executive sponsor, along with your senior financial analyst, John, highlighting the financial valuation methods used to justify the investment. Your sponsor, Sami, asked that you expand the analysis to include the initial and ongoing costs, along with the projected annual yield of the investment. Upon returning with John, you should prepare which of the following?

A. A return on investment (ROI) analysis

B. An internal rate of return (IRR) analysis

C. A net present value (NPV) analysis

D. A present value versus future value (PV vs. FV) assessment

*The analysis must include intial and ongoing costs, along with the projected annual yeild of the investment. The results of this analysis will form the basis for the rough order-of-magnitude estimates of costs benefits.

Answer 5

An internal rate of return (IRR) analysis.
The IRR analysis projects the annual yield of a project investment incorporating both initial and ongoing costs.

This scenario is testing your understanding of each of the valuation techniques. The results of this analysis will form the basis for the rough order-of-magnitude estimates of costs and benefits. An internal rate of return (IRR) analysis is performed when organizations are considering CAPEX (capital expenditure) projects to determine the profitability of projects. When the NPV for the project is set to zero, IRR is the discount rate. Business Analysis for Practitioners, 2.5.6.3 Internal Rate of Return, page 34

Question 6

Following the completion of the stakeholder register, Sami added further details for each stakeholder, noting their office location, how many years they’ve been with company, and their availability. What did Sami perform?

A. A stakeholder characteristics analysis

B. A stakeholder interest analysis

C. A stakeholder salience analysis

D. A stakeholder grouping analysis

This falls in line with things like, attitude, complexity, culture, experience, location, and availability to properly plan and manage requirements throughout the project lifecycle.

Answer 6

A stakeholder characteristics analysis

Business analysts define stakeholder characteristics such as attitude, complexity, culture, experience, location, and availability to properly plan and manage requirements throughout the project lifecycle. Roles and responsibilities are a component of the requirements management plan, which is the roadmap for delivering the planned solution. PMI Guide to Business Analysis, section 4.1: Conduct Stakeholder Analysis, page 328

Question 7

While executing the business analysis activities on the project, a key stakeholder suggested change request that will improve the efficiency of the final product. As a professional business analyst, you assessed the impact of the proposed change and found that the change will increase the cost of the project, but will add new important feature to the product. You sent the change request along with your assessment results to the CCB, they reviewed the change and decided to defer it until providing the necessary budget. Which of following should be your next step?

A. Revise the change request and resubmit it to the CCB.

B. Assess the change impact again to cut the extra cost (if possible).

C. Document the change status with the approved date of resubmission.

D. Adjust the impacted business analysis activities.

Answer 7

Document the change status with the approved date of resubmission.

Change deferred: The decision to defer making the change is documented, along with a rationale for the decision. When the change is provided with a proposed date for a future product release, it is noted and reflected in the appropriate plans to ensure that the change is addressed at the requested future date. In adaptive life cycles, this is equivalent to the proposed change being assigned a lower ranking in the product backlog. PMI Guide to Business Analysis, section 8.4: Manage changes to requirements and other product information, page 271

Question 8

Sami, your test lead, and John, your business SME, are satisfied with the test results and have requested a go/no-go meeting to explain their actual versus expected results to all internal stakeholders. They have a disagreement on how the results should be presented. As the business analyst, what can you recommend?

A. Advise both Sami and John that individuals who make go/no-go decisions would like an impact analysis to accompany the presentation; either format is acceptable.

B. Advise both Sami and John that the stakeholders should be provided with summarized details ahead of the meeting, and that during the meeting results should be presented using graphs and charts at a summary level.

C. Advise Sami to share the details of the solution testing during the meeting.

D. Advise John to present the results, using graphs and charts, at a summary level.

Sami and John are about to have a facilitated workshop where a selected group of stakeholders (all internal) will meet to collaborate and work toward a stated objective.

Answer 8

Advise both Sami and John that the stakeholders should be provided with summarized details ahead of the meeting, and that during the meeting results should be presented using graphs and charts at a summary level.

With focus on running efficient meetings and properly preparing attendees. As with all meetings, there should be a clear agenda with known objectives; ideally, meeting minutes follow within 24 hours. In this scenario, the objective is to solicit a vote on a go/no-go decision. To facilitate a smooth discussion, all the details should be provided in advance of the meeting, whereas summary data is presented during the meeting. Business Analysis for Practitioners, section 4.5.5.3: Facilitated Workshops, page 78.

Question 9

Sami, a business analyst in his organization was conducting interviews with stakeholders to elicit requirements. The sessions were not going well and he asked a senior business analyst for help. Stakeholders were confused on the size of the project and why the project was needed. Which of the following would the senior business analyst recommend?

A. Advise Sami to bring the requirements traceability matrix and supporting materials.

B. Advise Sami to make sure the stakeholders are on the approved stakeholders lists and ignore the remaining stakeholders.

C. Advise Sami to review the business case/need and solution scope.

D. Advise Sami to work more closely with the project manager and project sponsor to get the stakeholder in line with the project.

Details of why the project has been selected and complexity and idea of size can be taken from one document. The stakeholders want an understanding of why the project was undertaken and what is the benefit. Traceability Matrix has not been fully created yet as the requirements is still being elicted

Answer 9

Advise Sami to review the business case/need and solution scope.

Business Case: A documented economic feasibility study used to establish the validity of the benefits of a selected component lacking sufficient definition and used as a basis for the authorization of further project management activities. Business Need: The impetus for a change in an organization, based on an existing problem or opportunity. The business need provides the rationale for initiating a project or program. Business Case is majorly comprised with cost benefit analysis and business need. This does not directly address the need for clarity of the scope and business need. Details of why the project has been selected and complexity and idea of size can be taken from business case; here the stakeholders need an understanding of why the project was undertaken and its benefit here, the traceability matrix has not been fully created yet as requirements is still being elicited. Also missing is what the requirements trace to-i.e., the business requirements. PMI Guide to Business Analysis, section 4.6: Assemble Business Case, page 96

Question 10

While conducting business analysis planning, estimation techniques are used to provide a quantitative assessment of likely amounts or outcomes. In this context, which of the following is a method of estimating duration or cost by aggregating the estimates of the lower level tasks?

A. Relative estimation

B. Estimation poker

C. Bottom up estimating

D. Affinity estimating

This type of estimate takes more time to complete, but it is more accurate than the other estimates.

Answer 10

Bottom-up estimation

They key word for this question is the “lower level tasks.”
Bottom-up estimating. A method of estimating duration or cost by aggregating the estimates of the lower level tasks. A decomposition model often identifies these lower-level tasks. PMI Guide to Business Analysis, section 5.4.2.3: Estimation Techniques, page 132.

Question 11

Sami is working as the senior business analyst in an IT services firm, and the project he is currently involved in is about building a high-tech delivery application. During tracking the requirements, he used to give access of the backlog to the product owner to manage it, but his executive manager disagrees with this approach, and he told Sami that this process can only be managed by the change control board. Which of the following should be your response?

A. Ignore the executive manager advise as you are the SME when it comes to business analysis

B. Explain to the executive manager that the product owner is responsible of the backlog in agile projects

C. Explain to the executive manager that the product backlog can managed by CCB or product owner

D. Agree with the executive manager, and revise your approach

In adaptive life cycles, backlog management is the technique used to manage the changes.

Answer 11

Explain to the executive manager that the product owner is responsible of the backlog in agile projects

Backlog management is a technique used in adaptive approaches to maintain the list of backlog items to be worked on during a project. The list is ranked in order of business value or importance to the customer and sized by the development team so that the highest-value items are selected and delivered in the next development cycle. Proposed changes or new stories are added to the bottom of the backlog, where they sit until the next time the backlog is reprioritized. In adaptive life cycles, backlog management is the technique used to manage changes. PMI Guide to Business Analysis, section 8.4.2.1: Backlog Management, page 273

Question 12

Sami is the senior business analyst in a software development project, and he is involved in analyzing the product requirements. In this context, which of the following actions can be done in order to determine which requirements are accepted, deferred, or rejected?

A. Obtain sign-off on requirements baseline using decision-making techniques

B. Evaluate product options and capabilities by using decision-making and valuation techniques.

C. Write requirements specifications using process (such as use cases, user stories), data, and interface details.

D. Allocate accepted or deferred requirements by balancing scope schedule, budget, and resource constraints with the value proposition using prioritization, dependency analysis, and decision-making tools and techniques.

Sami needs to assess the product requirements to determine which ones will be accepted, deferred, or rejected.

Answer 12

Evaluate product options and capabilities by using decision-making and valuation techniques.

Exam content outline: Domain 3, Task 3. Evaluate product options and capabilities by using decision-making and valuation techniques in order to determine which requirements are accepted, deferred, or rejected.

Question 13

While conducing business analysis activities in your software development project, and during a brainstorming session, the team came up with sixty five ideas for the new solution. As the senior business analyst of the team, what should you do next?

A. Narrow down the number of ideas in collaboration with the project manager

B. Present the sixty five ideas to key stakeholders to select the best one

C. Let the team agree on throwing out ideas that are not feasible

D. Apply voting techniques to select the best five ideas

Brainstorm is comprised of two parts: idea generation and analysis.

Answer 13

Let the team agree on throwing out ideas that are not feasible

Brainstorming is a data gathering technique that can be used to identify a list of ideas in a short period of time (e.g., list of risks, stakeholders, or solutions to issues). Brainstorming is conducted in a group environment and is led by a facilitator. A topic or issue is presented and the group is asked to generate as many ideas or solutions as possible about the topic. Ideas are provided freely and rapidly and all ideas are accepted. Because the discussion occurs in a group setting, participants feed off of each other’s inputs to generate additional ideas. The responses are documented in front of the group so progress is continually fed back to the participants. The facilitator takes on an important role to ensure all participants are involved in the discussion and to ensure no one individual monopolizes the session or critiques or criticizes the ideas that are offered by others. Brainstorming is comprised of two parts: idea generation and analysis. The analysis is conducted to turn the initial list of ideas into a usable form of information. In business analysis planning, brainstorming can be leveraged to build the initial list of stakeholders, to discover new stakeholders, or to identify a list of tasks to be included in the business analysis work plan. Business Analysis for Practitioners, Section 3.3.1.1, Brainstorming, page 39.

Question 14

The business owner of your wind turbine project asked you to present an analysis comparing potential solution options for the next generation of solar panels made of carbon fiber that would be commercially available in five years. Your analysis should be based on which of the following?

A. Would the analysis be based solely on business requirements, stakeholder requirements, and solution requirements?

B. Would the project be based on the project management iron triangle considerations of quality as constrained by time, cost, and scope?

C. Can the organization acquire the technology; is it financially feasible; and can the solution be delivered in the timeframe outlined?

D. Are the options presented aligned with the organization’s requirements for sustainability and reliability; can the organization acquire the required technology; is it financially feasible; and can the solution be delivered in the timeframe outlined?

When considering options, the business analyst may often need to assess their feasibility so the organization can determine the preferred options

Answer 14

Are the options presented aligned with the organization’s requirements for sustainability and reliability; can the organization acquire the required technology; is it financially feasible; and can the solution be delivered in the timeframe outlined?

When considering solution options, business analysts may often need to assess their feasibility so the organization can determine the preferred option. Feasibility studies often consider (a) operational, (b) technology/system, (c) cost-effectiveness, and(d) time constraints associated with each option. In this scenario, the business analyst is tasked with conducting a complete feasibility analysis. Organizations will often have “blue sky” ideas; given the current environment, we need to determine the “art of the possible.” Business Analysis for Practitioners, 2.5.4 Assess feasibility and organizational impacts for each option, page 30

Question 15

You received a change request about one of the product key features. You assessed the change, and submitted a change request to the change control board (CCB) for approval. Few days later, you received a notification that the change was differed, which of the following should be your next step?

A. Adjust the impacted business analysis activities.

B. Document the decision to defer, along with the rationale for the decision.

C. Revise the change request and resubmit it to the CCB.

D. Arrange a meeting with the CCB to discuss the change.

Answer 15

Document the decision to defer, along with the rationale for the decision.

Change deferred: The decision to defer making the change is documented, along with a rationale for the decision. When the change is provided with a proposed date for a future product release, it is noted and reflected in the appropriate plans to ensure that the change is addressed at the requested future date. In adaptive life cycles, this is equivalent to the proposed change being assigned a lower ranking in the product backlog. PMI Guide to Business Analysis, section 8.4: Manage changes to requirements and other product information, page 271

Question 16

For estimation purposes, the team is using poker estimation technique in order to size user stories. Six members are participating in the session, and when they turned the cards, four team members selected 5, one selected 7, and one selected 17. As you are facilitating this session, what should you do next?

A. Conduct a voting session to agree on the estimate.

B. Directly conduct another round to reach agreement.

C. Calculate the average estimate.

D. Ask the member who selected 17 to explain his point of view.

Answer 16

Ask the member who selected 17 to explain his point of view.

Each person participating in estimation poker is given a series of cards with the agreed-upon scale. Team members typically will converge upon a reference estimate for one of their project’s product backlog items, often using a Delphi or wide-band Delphi approach. The reference estimate is then used as a basis for subsequent relative estimates for each additional product backlog item that is to be estimated. Team members hold up cards that represent their estimates of the level of effort required in the context of their agreed-upon reference estimate, expressed within the chosen scale. Those who created the highest and lowest estimates explain their rationale, following which everyone estimates again. The process repeats until convergence is achieved. PMI Guide to Business Analysis, Section 5.4.2.3, Estimation Techniques, page 133.

Question 17

During business analysis planning, the team should establish how decisions will be made across the business analysis effort to avoid misunderstandings or conflict later on when performing the work. In this context, which of the following techniques reaches a decision by everyone agreeing on a single course of action?

A. Plurality

B. Majority

C. Unanimity

D. Autocratic

Answer 17

Unanimity

A few decision-making techniques include the following: Autocratic: One individual makes the decision for the group. Delphi: Reduces bias and prevents any one person from imposing undue influence on the team. Delphi reaches a decision through consensus. Force field analysis: Reaches a decision by exploring the forces that are for or against a change and assessing which is greatest. Majority: Reaches a decision when support is obtained from more than 50% of the members of the group. Plurality: Obtains a decision by taking the most common answer received from among the decision makers. Unanimity: Reaches a decision by everyone agreeing on a single course of action. PMI Guide to Business Analysis, section 8.3.2.7: Group Decision Making Techniques, page 267.

Question 18

While working as the business analyst for a web development project that is managed using an agile methodology, you were just done with your team with identifying the subset of product backlog items that the development team will work on for the upcoming iteration. Which of the following techniques is the one you just used?

A. Iteration review

B. Retrospective

C. Iteration planning

D. Backlog refinement

Answer 18

iteration planning

It is a technique used in agile methodologies to plan the work completed during the upcoming iteration or sprint. The teams will review the product backlog and identify the subset of backlog items that they will work on during the iteration.

In adaptive approaches, iteration planning or sprint planning is the activity used to identify the subset of product backlog items that the product development team will work on for the current iteration or sprint. The entire team collaborates just before or at the beginning of the iteration to select the backlog items that should be part of an iteration backlog. Business analysis activities ensure that product backlog items are ready to be developed. The business analysis responsibilities entail choosing items for the iteration backlog that are sufficiently elaborated upon and most important in terms of delivering business value. PMI Guide to Business Analysis, Section 7.7.2.3, Iteration Planning, page 233.

Question 19

After several weeks of effort, you have just completed the business analysis work plan for a highly complex project. Following a review session with the project team and key stakeholders, your project manager, Sami, has expressed concern about full integration with the project management plan. To simplify matters, which of the following should you suggest?

A. The fine details can be tracked in a separate plan; summary information should be integrated with the overall project management plan.

B. Considering the highly complex nature of the project, we can maintain two separate project plans.

C. To properly manage the project, both plans need to be fully integrated.

D. Because a majority of the project is focused on requirements, all the details can be integrated, and as the business analyst, you will maintain the overall plan.

Answer 19

The fine details can be tracked in a separate plan; summary information should be integrated with the overall project management plan.

Work plans developed by the business analyst detail the product activities to be accomplished by the performing organization. It’s leading practice to have an integrated business analysts work plan at the summary level, with the other project activities. This can assist with sequencing of activities, leveling of resources, and helping to uncover any gaps or inconsistencies. In doing so, the business analyst will have accountability for managing and directing the work detailed on their plan, and reporting status to the project manager. Business Analysis for Practitioners, 3.5.5 Review Business Analysis Plan with Key Stakeholders, page 67

Question 20

In order to manage changes of the requirements baseline, traceability matrix is one of the best tools. As a professional business analyst, you linked all the product requirements back to business goals and objectives. Your executive manager was satisfied to see how requirements contribute to achieving organizational goals, but the technical team was not satisfied. Which of the following is the most probable reason of their dissatisfaction?

A. Because requirements should be traced forward, not backward only.

B. Because requirements traceability should be shared with the technical team only.

C. Because requirements should be traced backward, not forward only.

D. Because requirements should not be traced to organizational goals and objectives.

Answer 20

Because requirements should be traced forward, not backward only.

Traceability is the ability to track information across the product life cycle by establishing linkages between objects. These linkages are also known as relationships or dependencies. Traceability is sometimes qualified as bidirectional, or forward and backward, because requirements are traced in more than one direction. For instance, backward traceability is performed from the requirements to the scope features and business goals and objectives that triggered them; forward traceability is performed from the requirements to design and test components and, ultimately, the final product. Tracing can also be performed laterally-for instance, tracing textual product information to models. PMI Guide to Business Analysis, Key Concepts for Traceability and Monitoring, page 253

Question 21

A business analyst is trying to understand the magnitude of the problem or opportunity to help determine an appropriately sized solution as soon as a broad understanding of the situation is obtained. The business analyst is lacking internal data to discover further insight or “sizing up” the situation. The business analyst observed that it is not feasible to collect data using quantitative techniques, what can be done in this situation?

A. Sampling

B. Questionnaire

C. Document analysis

D. Benchmarking

Answer 21

Benchmarking

When no internal data exist or when it cannot be feasibly collected, in that case benchmarking may be performed. Benchmarking is a comparison of the metrics or processes from one organization against a similar organization in the industry that is reporting or finding similar industry averages. Benchmarking may also involve comparing internal organizational unit or processes against each other. Document Analysis, Questionnaire and sampling are the tools which can be used in data collection and business analyst identified that collecting data is not feasible. PMI Guide to Business Analysis, section 4.1.2.1: Benchmarking, page 60

Question 22

You are in the process of determining the viable options in order to recommend one option to your executive management, and you want to perform a comparison of your organization’s practices, processes, and measurements of results against established standards or against what is achieved by a “best in class” organization within its industry. In this situation, which of the following techniques can help you?

A. Market analysis

B. Competitive analysis

C. Brainwriting

D. Benchmarking

Answer 22

Benchmarking

This is a technique that involves comparing an organization;s practices and processes and measurements of results against industry standards or against the practice of leading organizations in the industry.

Question 23

The subject matter experts from manufacturing-Dima, Suzan, and Sara -seem to be at an impasse and cannot agree on the solution to address the robotic control arm. All are highly skilled in robotics and considered experts in their field. What can you suggest to mediate the conversation?

A. Facilitate a conversion with the team and have them list the strengths and weaknesses of each proposed solution.

B. Create a grid listing options, so they can be ranked and voted upon.

C. Create a chart and list the forces for and against each option.

D. Build an options analysis chart and facilitate a conversion to derive a resolution.

Answer 23

Create a grid listing options, so they can be ranked and voted upon.

It allows the SME to evaluate and compare the strengths and weaknesses of each proposed solution and to weigh the pros and cons of each option.

The weighted rankings and scorings technique, also used during the needs assessment to rank solution options, is used during analysis to resolve requirements-related conflicts. The process is identical to what was used during the needs assessment, whereby solution options are listed, ranked, and voted upon by team members. The tool is used objectively to compare solution options; the option with the highest score is selected. PMI Guide to Business Analysis, section 4.4.2.8: Weighted Ranking, page 90

Question 24

At the final stages of the project you are working in as the business analyst, you faced a requirement related conflict that you were not able to resolve by applying different techniques. You decided to escalate this conflict. In which of the following documents should you find the escalation path to follow?

A. Elicitation approach

B. Requirements management plan

C. Solution evaluation approach

D. Business analysis plan

Answer 24

Business analysis plan

Conflicts may arise at any point in the business analysis process. Whether the conflict is between business units voicing opposing views of what the solution should be or a solution team and a product stakeholder disagreeing on the way to solve the business problem, the first order of business is to determine what the problem is that the parties are attempting to solve. The business analyst mediates the situation by discussing the differences and by understanding the points of view of each stakeholder. Several discussions may need to occur before a resolution is reached. When unable to reach a decision, the issue needs to be escalated. The process for making decisions, resolving requirements- related conflicts, and the escalation path to follow when negotiating efforts fail should have been defined during business analysis planning. Business Analysis for Practitioners, Section 4.15, Resolve requirements-related conflicts, page 134.

Question 25

Your sponsor, Sami, is new to the concept of business analysis. Although you have explained that requirements are the sole justification for the existence of a project, he has asked for additional context. From the choices below, which would you not provide? A. An overabundance of business analysis planning can negatively impact the project. B. Business analysis activities will be planned up front in sufficient detail for the duration of the project. C. Business analysis reduces project risks. D. Business analysis sets expectations with stakeholders as to activities that will be performed.

Answer 25

Business analysis activities will be planned up front in sufficient detail for the duration of the project. As project changes so will the need for analysis.

Question 26

You have created a situation statement for the problem your organization is facing. You are expected to negotiate, facilitate and influence all of the stakeholders which may be impacted by decision, including who can affect the decision and have decision making authority to approve the situation statement. Why agreement of situation statement is needed from stakeholder groups who are not having decision making authority? A. All stakeholders will be informed about the situation B. All of the stakeholders will be consulted for the situation C. It ensures that essence of the current situation is captured and therefore guide the subsequent work of assessing the business need D. Business Analysts need to establish and maintain relationship with them

Answer 26

It ensures that essence of the current situation is captured and therefore guide the subsequent work of assessing the business need

Question 27

You are the senior business analyst for a complex web development project. Sami, a junior member of the team approached you asking about the requirements states that drive the requirements life cycle in the project. To which of the following documents should you refer Sami to answer his question? A. Traceability and monitoring approach B. Elicitation approach C. Analysis approach D. Business case

Answer 27

Traceability and monitoring approach Components of the traceability and monitoring approach related to traceability may include: Types of object to be traced; level of detail needed in traceability; relationships that will be established and maintained; where relationships will be tracked.

Question 28

Before recommending a preferred option, a cost-benefit analysis should be performed. The expected project benefits and costs need to be articulated in greater detail during a cost-benefit analysis than during a feasibility analysis. Where should the business analyst document the results of the cost benefit analysis? A. Product requirements B. Feasibility analysis C. Project charter D. Business case

Answer 28

Business case

Question 29

You are in the process of applying various elicitation techniques to draw out information from the product key stakeholders, and you are using an elicitation technique that uses game play to focus on the features of a product that are important to the customer. Which of the following is the technique you are using? A. Speedboat B. Spider web C. Product box D. Buy a feature

Answer 29

product box An elicitation technique that uses game play to focus on the features of a product that are important to the customer. The objective is to divide the participants into teams, asking each team to design a box that represents how the product would be packaged. A plain box and art supplies are provided and each team is asked to decorate the box, marketing the product in a manner that would entice a customer to purchase it. The team's use of colors, designs, and slogans identifies the product benefits and features that customers expect the product to possess. Because the size of the box limits the information that can be presented, the technique provides insights into the benefits and features that customers find most valuable. PMI Guide to Business Analysis, section 6.3.2.2: Collaborative Games, page 166

Question 30

As an expert business analyst, you are preparing the requirements package for a significant process improvement initiative that would be strategically important to the future of the organization. It involves implementing an IT initiative to establish a business rules management system across the enterprise. However, you have met with resistance from one particular stakeholder who seems to be loading unnecessary requirements and expectation into the go/no go criteria. What would be your approach before submitting the requirements package? A. If you believe the stakeholder will be descriptive to the decision-making process, dis-invite the stakeholder from the decision package review meeting. B. Facilitate a brainstorming session among executive team members to deal with the SME's expectations. C. Seek a meeting with the SME to listen carefully to his concerns and be able to reflect them back to the stakeholder. Then engage the stakeholder in suggestions for how to mitigate the particular issues. Consider next steps after thoroughly understanding t D. Call a meeting with the project sponsor and the SME in question and lay out your assessment of the situation.

Answer 30

Option C is the correct answer. By seeking a meeting with the stakeholder to listen carefully to their concerns, the business analyst can build rapport and trust with the stakeholder and gain a deeper understanding of their perspective. This allows the business analyst to reflect back the stakeholder's concerns and engage them in suggestions for how to mitigate the issues.

Question 31

Middle path of the software development project you are working in as the business analyst, you want to collaborate with the project manager in order to decompose the total scope of work related to the product in a hierarchical manner. What should be the output of your effort? A. Work breakdown structure B. Salience diagram C. Process model D. Capability table

Answer 31

Work breakdown structure The WBS is a fundamental project management deliverable; it is a logical decomposition, represented in the form of a hierarchy, representing the total scope of the project. It is often accompanied by a WBS dictionary, which is a detailed description of each WBS package.

Question 32

You are facilitating a session with the intent of visualizing complex problems. Because there are complex relationships, you decide to create an interrelationship diagram. One of your SME's, Sami, has noted that there are several instances in which two factors influence each other; how should this be best addressed? A. The team needs to note both factors, otherwise something may be overlooked. B. Cause and effect factors of significant value should be depicted as squares. C. In cases in which there is more than one influencing factor, the team needs to determine which factor is stronger, and note only one. D. Cause and effect factors of significant value should be depicted as circles.

Answer 32

In cases in which there is more than one influencing factor, the team needs to determine which factor is stronger, and note only one. Interrelationship diagrams are used for visualizing complex problems and relationships. When using the tool, it is quite common to find factors that influence each other. In this case the business analysts working with the SME needs to determine which factor is stronger and note only one. As an outcome this exercise, the business analyst and SME will be positioned to identify which factors leading the causes of the problem. PMI Guide to Business Analysis, section 4.2.2.9: Identify Problem or Opportunity, page 71

Question 33

Managing change in the project is a critical success factor for business analysts. In this context, which of the following tools can provide a process for verifying this conformance, documenting changes, and reporting the status of each change throughout the project life cycle? A. Change control board B. Version control system C. Configuration management system D. Change control system

Answer 33

Configuration management system Configuration management systems (CMS) helps ensure that solution being built conforms to its approved product information. It provides a process for verifying this conformance, documenting changes, and reporting the status of each change throughout the project life cycle. It includes documentation, a tracking process, and defined approval levels necessary for authorizing changes. It enables managing changes to aspects of a solution in the context of the entire product, as well as the context of other products on which it depends or that depend upon it. PMI Guide to Business Analysis, section 8.4.2.2: Change Control Tools, page 273.

Question 34

A key stakeholder in the project proposed a change request about the final solution. You assessed the change, and ensured that all aspects of the product were covered during the assessment. **You want to ensure that the solution conforms to the approved requirements by tracking, and defining the change control approval levels**. In this context, which of the following can support? A. Version control system B. Configuration management system C. Change management plan D. Change control tool ## Footnote The tracking process, and defined approval levels necessary for authorizing changes are all in one specific system.

Answer 34

Configuration management system In this case, it is necessary to track, and define the change control approval level. The best answer is the CMS as it provides a process for verifying this conformance, documenting changes, and reporting the status of each change throughout the project life cycle. It includes documentation, a tracking process, and defined approval levels necessary for authorizing changes.

Question 35

You received a change request from one of the key stakeholders for adding more features to the product. You started to review and analyze the impact of the change. In this context, you can use which of the following to manage changes on the product documents and baseline updates? A. Change control board B. Change control tools C. Change management plan D. Change management system

Answer 35

Change control tools Version control system (VCS) tracks the history of revisions of any type of work product. A VCS is like a baseline in that the original work product is established, and changes to that work product are tracked.

Question 36

You were assigned as the business analyst for a new strategic initiative, and the CEO is following up with you to draft a business case soonest. In this context, which of the following actions should you take in order to develop a solution scope statement and/or to provide input to create a business case? A. Define or review a business problem or opportunity using problem and opportunity analysis techniques B. Identify stakeholders by reviewing goals, objectives, and requirements C. Collect and analyze information from a variety of sources using valuation tools and techniques' D. Collaborate in the development of project goals and objectives by providing clarification of business needs and solution scope ## Footnote A business case provides justification to take on a project. It evaluates the benefits, cost, risk, and opportunity. To develop a scope statement the BA must have a...

Answer 36

Define or review a business problem or opportunity using problem and opportunity analysis techniques Domain 1, task 1. Define or review a business problem or opportunity using problem and opportunity analysis techniques in order to develop a solution scope statement and/or to provide input to create a business case.

Question 37

Sami has a focus group scheduled next week with the director of finance and her team to discuss the accounting system project. Prior to the focus group, what can you suggest to Sami so that he can gain insight to the environment? A. Use the time wisely before the focus group to refine his work plan. B. Analyze existing documentation in the configuration management system. C. Review the strategy and approach of the asynchronous focus group with his sponsor. D. Collaborate with his project manager to refine the interview technique and questions.

Answer 37

Analyze existing documentation in the configuration management system. The CMS helps ensure that the solution being built conforms to its approved product information. By checking the documentation before the focus group will ensure that Sami understands what he can and cannot do.

Question 38

Sami was assigned as the business analyst for a web development project that involved a large number of stakeholders, and he was having a discussion with the project manager about the importance of engaging the organizational senior management in the project. In this context, which of the following actions should Sami take in order to make sure that the appropriate parties are represented, informed and involved? A. Identify stakeholders by reviewing goals, objectives, and requirements B. Define or review a business problem or opportunity using problem and opportunity analysis techniques C. Collaborate in the development of project goals and objectives by providing clarification of business needs and solution scope D. Collect and analyze information from a variety of sources using valuation tools and techniques'

Answer 38

Identify stakeholders by reviewing goals, objectives, and requirements

Question 39

Dima is an experienced business analyst and is highly skilled in elicitation. Sami, a colleague leading a focus group that Dima is attending, is having difficulty extracting key requirement baseline information from attendees. During a 10-minute break, Dima advised Sami to try which of the following? A. Using a combination of open-ended, contextual, context-free, and closed-ended questions B. Primarily using contextual and context-free questions, with the occasional closed-ended question C. Using only closed-ended and context-free questions D. Concentrating to use only open-ended and context-free questions

Answer 39

Using a combination of open-ended, contextual, context-free, and closed-ended questions

Question 40

As the business analyst of a mega construction project, which of the following processes will you perform to set expectations by encouraging discussion and agreement on how the business analysis work will be undertaken and avoids confusion regarding roles and responsibilities during execution? A. Define acceptance criteria B. Verify requirements C. Prepare for transition to future state D. Conduct business analysis planning

Answer 40

Conduct business analysis planning

Question 41

As an expert business analyst working with an international organization, which of the following processes will you perform to ensure that any product or program component or overall program benefit anticipated for the solution can be sustained after it is put into operation? A. Prepare for transition to future state B. Assess current state C. Determine future state D. Conduct business planning

Answer 41

Prepare for transition to future state It is the process of determining whether the organization is ready for a transition and how the organization will move from the current to the future state to integrate a solution. In this case, you are analyzing if the solution can be sustained after put into operation, thus you are preparing for transition to future state.

Question 42

Sami and Yara are business analysts working in a web development project for a large IT firm. They are discussing the elicitation process, and they want to set an agenda, with the topics to be discussed or researched and general time boundaries may be provided to participants in advance so they are aware of what is expected of them. In which process are they involved? A. Prepare for elicitation B. Determine elicitation process C. Confirm elicitation results D. Conduct elicitation

Answer 42

Prepare for elicitation

Question 43

As part of your duties as the business analyst of the project, it is vital to find out the needs and wants of all the various stakeholder groups. You have a large group of stakeholders who are distributed on three countries. What is the best way to accomplish your mission? A. Gather initial requirements and develop a survey to solicit responses. B. Select the highest priority stakeholders to solicit their needs. C. Conduct an interview with a representative of each stakeholder group. D. Conduct structured meetings with stakeholders groups.

Answer 43

Gather initial requirements and develop a survey to solicit responses. Questionnaires and surveys are written set of questions designed to quickly accumulate information from a large number of respondents. Being the stakeholders are in different countries, holding a meeting might be challenging. Thus, the survey is the best option in this case.

Question 44

Elicitation includes the processes of planning and preparing for elicitation, conducting elicitation, and confirming elicitation results. **As a professional business analyst, you were done with the process of thinking through how elicitation activities will be conducted, which stakeholders will be involved, which techniques may be used, and the order in which the elicitation activities are best performed.** In this situation, which of the following should be your next step? A. Determine elicitation approach B. Conduct elicitation C. Prepare for elicitation D. Confirm elicitation results ## Footnote Now that you have thought through and determined the approach, you are now ready for the next step. This was just the approach, you are not quite ready to conduct it.

Answer 44

Prepare for elicitation The process of elicitation is : 1. Determine approach 2. Prepare 3. Conduct 4. Confirm results Considering you have completed the thought, the next step is preparing for elicitation

Question 45

You are leading the business analysts team who were just done with the process of facilitating discussions with stakeholders to negotiate and confirm which requirements should be incorporated within an iteration, release, or project. Which of the following will be your next step? A. Establish Relationships and Dependencies between requirements B. Examine changes or defects that arise during a project C. Determine traceability and monitoring approach D. Confirm which requirements should be incorporated within the project

Answer 45

Examine changes or defects that arise during a project the traceability and monitoring processes are as follows: 1. Determine and monitor the traceability approach. 2. Establish relationship and dependencies 3. Select and approve requirements 4. manage changes to requirements and other products Considering that the requirements are in place and should be incorporated, the next step is to manage the changes to the requirements and other products.

Question 46

John is the senior business analyst in the project, and he is working with various teams on a mega construction project. As per the RACI model, which of the following roles represent the person who is in some manner impacted by the task, and hence, needs to kept up to date on the progress and work being performed to complete the task? A. Accountable B. Responsible C. Inform D. Consult

Answer 46

Inform Role or person who is in some manner impacted by the task, and hence, needs to be “informed” or kept up to date on the progress and work being performed to complete the task. The PMI Guide to Business Analysis (p. 119). Project Management Institute. Kindle Edition.

Question 47

Models that structure and organize the features, functions, and boundaries of the business domain being analyzed are known as scope models. **Which of the following is a scope model that is usually created early to ensure that the scope of work is defined and might be updated as work continues and new events are identified?** A. Event list B. Use case diagram C. Feature model D. Context diagramq ## Footnote Scope models are commonly used to describe the boundaries of control, change, a solution, or a need. In this case, the work gets updated as it continues and new **events** are identified.

Answer 47

Event list Event list is a scope model that describes any external events that trigger solution behavior. It helps define in-scope events that the solution has to reach or handle. Also, event lists are created early to ensure that the scope of work is defined and might be updated as work continues and new events are identified.

Question 48

Create and analyze models process includes both developing the analysis models determined by the analysis approach and using those models to improve the overall product information. As part of the analysis domain efforts in your project, which of the following scope models can allow the business analyst to see where there are possible interface requirements or data requirements for systems directly interfacing to the solution and for those up- or downstream from the solution? A. Feature model B. Use case diagram C. Ecosystem map D. Context diagram

Answer 48

Ecosystem map Ecosystem maps is a scope model that shows all the relevant systems, the relationship between systems, and optionally, any data objects passed between them. It allows business analysts to see where there are possible interface requirements or data requirements for systems directly interfacing to the solution for those up- or downstream from the solution. Section 7.2.2.5 - page 190

Question 49

Sami is the senior business analyst working in the firm, and he is working on a 4-years project that will provide a social need for five middle east countries. Currently, he is analyzing **interfaces** involved within all project components along with different reports requirements. Which of the following can help Sami display the **users' interactions** with the system for a scenario? A. Interface analysis technique B. Ecosystem map C. User interface flow D. Context diagram

Answer 49

User Interface flow A user interface flow is an interface model that displays specific user interfaces and commonly used screens within a functional design and plots out how to navigate between them. They can accompany process flows or use cases to help visually show the users’ interactions with the system for a scenario. User interface flows are typically created after process flows and use cases to ensure that the navigation of the user interface in the system makes sense and is correct. Figure 7-28 shows a sample format of a user interface flow. The PMI Guide to Business Analysis (p. 207). Project Management Institute. Kindle Edition.

Question 50

While conducting elicitation activities in your project, there are a number of different types of questions that can be asked. The business analyst selects the appropriate types of questions to meet the objectives. Which of the following is a question that requires an answer regarding the subject at hand; namely, the problem domain or the proposed solutions? A. Context-free B. Closed-ended C. Open-ended D. Contextual

Answer 50

Contextual

Question 51

Before deciding which option is preferred, the business analyst assesses the feasibility of each potential option. The executive manager wants you to assess how well the proposed solution **fits the business need,** and what is the receptivity of the organization to the change. Which of the following feasibility factors should you consider to answer the executive manager? A. Operational feasibility B. Technology feasibility C. Time feasibility D. Cost-effectiveness feasibility

Answer 51

Operational feasibility The receptivity of the organization to the change and whether the change can be sustained after it is implemented. The executive manager wants you to assess how well the proposed solution fits the business needs. In other words, how well it can be sustained after implemented.

Question 52

You are debating with Sami, your senior project manager, about the value of expanding the stakeholder register to include additional characteristics. You contend that by adding just one additional field, the team will be more effective in delivery of business analysis processes. In this context, what field would help you to better run requirements walkthroughs? A. Approach B. Difficulty C. Experience D. Culture

Answer 52

Culture Working with colleagues of diverse cultural backgrounds can significantly strengthen a team and ultimately lead to a better product or solution. In the processes, having a good understanding of the cultural nuances can improve communication and the requirements prioritizations, approval, change control, and signoff processes. Business Analysis for Practitioners, section 3.3.2.3: Culture, page 42

Question 53

Project goals, objectives and key performance indicators are main sources of identification of solution evaluation metrics. However, you are in need to identify additional source of solution evaluation metrics. Which of the following **is not used** for the identification of additional metrics for solution evaluation? A. Operational metrics and assessment B. Sales and marketing metrics C. Team rate of progress metrics D. Customer metrics

Answer 53

Team rate of progress metric Team rate of progress does not indicate how well solution met the business need. Customer Metrics, from a customer perspective, evaluation sometimes focuses on qualitative aspects, such as satisfaction, but even qualitative aspects can be measured semi quantitatively. Sales and marketing may have ranges of measurable goals for the project (e.g., a range of expected values for overall increased market share or a range for percentage increase in the amount of business done with existing customers). The solution can be evaluated to determine whether or not these expectations have been met. Operational metrics may be functional or non-functional and can be considered from a systems perspective, a human perspective, or both. For organizations that define and measure operational KPIs, it may be possible to re-use one or more of the metrics to evaluate the solution. Business analysis for practitioners, section 6.5.3: Consider Additional Evaluation Metrics, Page 162

Question 54

You are working as the business analyst in a professional services firm, and recently you were assigned for an ERP implementation project. **While conducting requirements analysis activities on your project, the CIO requested to see a series of activities, actions, and reactions that take the *primary actor* from initiation to successful completion of the solution goal.** Which of the following is the model you will create for the CIO? A. Use case B. Entity relationship diagram C. Use case diagram D. Data flow diagram ## Footnote successful completion of the solution goal

Answer 54

Use case The keywords for this question is "successful completion of the solution goal." When looking at the description of the USE CASE, we can see that clearly describes what the question is asking... A use case is a process model that uses textual narrative to describe the system-user interactions to achieve successful completion of a goal. The goal represents what the primary actor is trying to accomplish in the use case and usually is part of the use case name. Each use case contains a normal flow, which is the most common scenario of interactions between the system and user, as well as alternative and exception flows, where the scenario diverges from the normal flow. The PMI Guide to Business Analysis (p. 214). Project Management Institute. Kindle Edition.

Question 55

While analyzing the product requirements for a web development project, you were just done with creating process flows and use cases. Which of the following models will you create now to ensure that the navigation of the **user interface** in the system makes sense and is correct? A. Feature model B. Interface analysis C. User interface flow D. Data flow diagram ## Footnote The interface needs to display specific user interfaces and commonly used screens within a funtional design and plot out whow to navigate them.

Answer 55

Use interface flow A user interface flow is an interface model that displays specific user interfaces and commonly used screens within a functional design and plots out how to navigate between them. User interface flows are typically created after process flows and use cases to ensure that the navigation of the user interface in the system makes sense and is correct. The PMI Guide to Business Analysis (p. 207). Project Management Institute. Kindle Edition. The keywords in this question is "creating process flows and use cases."

Question 56

You are leading the business analysts team in a web development project, and you are **conducting business analysis planning activities.** In this context, which of the following tools and techniques should you use to **identify what needs to be estimated and ultimately sequenced into a business analysis work plan?** A. Burndown charts B. Story maps C. Rolling wave planning D. Decomposition model. *identify the needs to be estimated* is an important factor in this question.

Answer 56

Decomposition model A decomposition model is an analysis model used to break down information described at a high level into a hierarchy of smaller, more discrete parts. For estimation purposes, typical objects often analyzed with decomposition may include scope, work products, deliverables, processes, functions, or any other object types that can be subdivided into smaller elements. For product development efforts where discrete business analysis tasks and deliverables are estimated separately, decomposition models can be used to identify what needs to be estimated and ultimately sequenced into a business analysis work plan. The PMI Guide to Business Analysis (p. 132). Project Management Institute. Kindle Edition.

Question 57

As the most senior business analyst in the organization, you have been assigned to analyze a complex business problem. There are several departments involved and the workflow seems to be inconsistent. Which of the following techniques would help you visualize the problem? A. Context diagram B. Process flow C. Data flow diagram D. Decomposition model

Answer 57

Decomposition model A decomposition model is an analysis model used to break down information described at a high level into a hierarchy of smaller, more discrete parts. For estimation purposes, typical objects often analyzed with decomposition may include scope, work products, deliverables, processes, functions, or any other object types that can be subdivided into smaller elements. For product development efforts where discrete business analysis tasks and deliverables are estimated separately, decomposition models can be used to identify what needs to be estimated and ultimately sequenced into a business analysis work plan. PMI Guide to Business Analysis, Section 5.4.2.2 Decomposition model, page 132.

Question 58

The business analysis planning focuses on the **preparation required to effectively manage the business analysis activities that will occur within the project. This includes establishing tools, policies, and procedures for the requirements management plan, requirements traceability, change management, document control, and acceptance criteria.** In this context, which of the following can be done in order to establish the level of traceability necessary to monitor and validate the requirements? A. Review the business case, and the project goals and objectives B. Select methods for document control by using documentation management tools and techniques C. Define strategy for requirements traceability using traceability tools and techniques D. Define business metrics and acceptance criteria by collaborating with stakeholders

Answer 58

Define strategy for requirements traceability using traceability tools and techniques To establish the level of traceability necessary to monitor and validate the requirements.

Question 59

You are the senior business analyst for a **complex software development project that is managed using an adaptive approach, and you are in the process of selecting and approving requirements.** Which of the following tools and techniques can be used in place of approval in adaptive life cycles to help the project team know that the user story is **sufficiently elaborated to be brought into an iteration** for the development team to work on? A. Acceptance criteria B. Definition of ready C. Backlog management D. Definition of done

Answer 59

Definition of ready The definition of ready is a series of conditions that the entire team agrees to complete before a user story is considered sufficiently understood so that work can begin to construct it. The definition of ready helps the project team know that the user story is sufficiently elaborated and ready to be brought into an iteration, designed, constructed, and delivered. For more information on the definition of done to describe when an item is complete. The PMI Guide to Business Analysis (p. 212). Project Management Institute. Kindle Edition.

Question 60

You are leading the business analysis team in a large software development project. Your team want's to use a collaborative relative estimation technique in which there is an agreed-upon scale used for the relative estimates. Which of the following estimation techniques your team is performing? A. Estimation poker B. Bottom-up estimating C. Affinity estimating D. Delphi

Answer 60

Estimation poker The team wants to use a collaborative relative estimation. Estimation poker is a collaborative relative estimation technique in which there is an agreed-upon scale used for the relative estimates.

Question 61

You are the business analyst of the project, and you are involved in the process of determining viable options in order to provide a recommendation. Based on your experience, the feature injection is a very useful tool in this process. In this context, which of the following is the first step in implementing this tool? A. Determine business value B. Elaborate details C. Spot examples to uncover variations in processing D. Determine features that will enable business

Answer 61

Determine business value Feature injection follow a three step approach. Step 1: Determine the business value. The team discusses the expected or required value that the business seeks to achieve (the outcome). A technique like the purpose alignment model may help guide these discussions, but other value models can be used as well. When the team reaches a common understanding about expected value, it moves on to Step 2. Step 2: Inject features. Step 2 involves "injecting" or determining the features that will enable the business to achieve the value stated in Step 1. The product team determines the minimal set of features required to deliver the expected value. Each feature is presented in the form of a scenario. Modeling is used to promote these discussions. Step 3: Spot examples. Step 3 is about elaborating details. The business is asked to talk through examples that deviate from the scenario modeled in Step 2. Step 3 is used to uncover variations in processing or exceptions. The examples discussed here help the team develop a shared understanding of all the scenarios that the solution has to support; therefore, these scenarios expand product scope. PMI Guide to Business Analysis, Section 4.4.2.4 Feature injection, page 89.

Question 62

You are leading the business analysis team on the project that was initiated two weeks ago, and a junior member on the team approached you asking about the process the team need to perform in order to have a sufficient understanding of the existing state of the organization. Which of the following processes should you recommend the team member to start with? A. Determine viable options and provide recommendation B. Identify problem or opportunity C. Assess current state D. Determine future state

Answer 62

Assess current state

Question 63

You are the senior business analyst for an IT services firm, and **you are involved in the process of determining viable options in order to provide a recommendation for the executive management. You are using the feature injection tool for this purpose. In order to implement this tool properly, business value was determined, and features were injected,** which of the following should be your next step? A. Determine features that will enable business B. Spot examples to uncover variations in processing C. Reach a common understanding about expected value D. Determine minimal set of features ## Footnote Step 1: Determine the business value Step 2: Inject features The next step is about elaborating details

Answer 63

Spot examples to uncover variations in processing Feature injection follows a three-step approach: Step 1: Determine the business value. The team discusses the expected or required value that the business seeks to achieve (the outcome). A technique like the purpose alignment model may help guide these discussions, but other value models can be used as well. When the team reaches a common understanding about expected value, it moves on to Step 2. Step 2: Inject features. Step 2 involves "injecting" or determining the features that will enable the business to achieve the value stated in Step 1. The product team determines the minimal set of features required to deliver the expected value. Each feature is presented in the form of a scenario. Modeling is used to promote these discussions. Step 3: Spot examples. Step 3 is about elaborating details. The business is asked to talk through examples that deviate from the scenario modeled in Step 2. Step 3 is used to uncover variations in processing or exceptions. The examples discussed here help the team develop a shared understanding of all the scenarios that the solution has to support; therefore, these scenarios expand product scope. PMI Guide to Business Analysis, Section 4.4.2.4 Feature injection, page 89.

Question 64

The needs assessment includes activities related to **understanding a business problem or opportunity and evaluating various inputs to help develop an effective solution.** In this context, which of the following actions you should take in order to contribute to determining the value proposition of the initiative? A. Define or review a business problem or opportunity using problem and opportunity analysis techniques B. Identify stakeholders by reviewing goals, objectives, and requirements C. Collect and analyze information from a variety of sources using valuation tools and techniques D. Determine stakeholder values regarding the product, using elicitation techniques. *You need to **evaluate various** inputs to help develop an effective solution*

Answer 64

Collect and analyze information from a variety of sources using valuation tools and techniques Collect and analyze information from a variety of sources using valuation tools and techniques to contribute to determining the value proposition of the initiative.

Question 65

While conducting stakeholder analysis in your project, a junior analyst wanted to use a technique to analyze a class of users or process workers, to understand their needs or product design and behavior requirements. Which of the following is the technique the junior member wants to use? A. Salience model B. Persona analysis C. Power/interest grid D. Document analysis

Answer 65

Persona analysis

Question 66

Your project sponsor has requested an **estimate of the cost it would take to build a new medical insurance application.** You are unsure that the new application would bring value to the organization. Which of the following should be done to explain your concerns to the sponsor? A. Escalate the issue to the project manager B. Develop a business analysis plan C. Draft a business case D. Document requirements, assumptions, and constraints ## Footnote *Cost estimation falls in line with providing a documented economic feasibility study*

Answer 66

Draft a business case Because you are unsure that the new application is worth, drafting a business case is the only way to go. A business case describes pertinent information to determine whether the initiative is worth the required investment.

Question 67

Sami is the senior business analyst in a web development project. He received a change request from a key stakeholder on the project to modify an approved requirement in the baseline. He reviewed the change, assessed its impact, and conducted a meeting with the stakeholder before sending the change to the change control board (CCB). Few days later, the CCB rejected the request, which of the following should be Sami's next step? A. Document the change status and communicate it to the concerned stakeholders. B. Adjust the impacted business analysis activities. C. Revise the change request and resubmit it to the CCB. D. Document the change status and communicate it to all the project stakeholders.

Answer 67

Document the change status and communicate it to the concerned stakeholders.

Question 68

You are leading the business analysis team in a web development project. While analyzing the website requirements, which of the following models can be used to depict the in-scope systems and any inputs or outputs, including the systems or actors providing or receiving them? A. Feature model B. Organization chart C. Context diagram D. Ecosystem map

Answer 68

context diagram The question mentions that model must show systems or actors providing or receiving them. Context diagrams show the interactions between a system and other actors (external factors) with which the system is designed to interface. System context diagrams can be helpful in understanding the context which the system will be part of.

Question 69

Management of a hypermarket is concerned that their customers are not satisfied. You are working as the business analyst of this hypermarket, and management has asked you to complete the investigation of the situation. After completing the investigation, you have drafted the situation statement as follows: "The queue length at sale checkout counters is increasing steadily over few months, which has the effect of increasing the significant servicing delay for each customer". You have initiated the approval process of situation statement, but stakeholders are not in agreement. Which of the following is the most probable reason of this disagreement? A. A clear problem is not defined B. An effect of the problem is not defined C. Financial Impacts of the problem are not available D. Effect and Impact of the problem are not defined

Answer 69

Financial impacts of the problem are not available The format of a situation statement is as follows: Problem (or opportunity) of "a", Has the effect of "b", and With the impact of "c". In this example problem is: "The queue length at sale checkout counters of hypermarket is increasing steadily over a few months" The effect is: "which has the effect of increasing the significant servicing delay for each customer". But financial impacts in the situation statement are lacking, financial impacts in situation statement later help in cost benefit analysis. Business Analysis for Practitioners, Section 2.3.4: Draft the Situation Statement, Page 14.

Question 70

You are part of the business analysis team in a web development project, and in your project the **key stakeholders** are hesitant to approve the product requirements. Therefore, their concerns should be understood and addressed. Additional authorization of work hinges on the approval of the requirements. Therefore, if the consensus is not possible to be achieved, which of the following documents you should review? A. RACI matrix B. Stakeholder engagement and communication approach C. Business analysis plan D. Elicitation approach

Answer 70

Stakeholder engagement and communication approach

Question 71

In the web development project you are involved in, and during business analysis activities, you collected and documented many types of requirements attributes. A junior member of the team approached you asking about what requirements attributes need to be captured. To which of the following documents should you refer the junior member? A. Business analysis plan B. Analysis approach C. Stakeholders engagement and communication approach D. Elicitation approach *This approach includes which requirements attributes need to be captured and how the requirements architecture impacts analyzing models. It also describes what other information or models from the organization might be used during analysis.*

Answer 71

Analysis approach The analysis approach describes how analysis will be performed; how to verify, validate, and prioritize requirements and other product information; how risks will be identified and analyzed; how design options will be assessed; and which techniques and templates are expected to be used to perform any analysis. The analysis approach includes which requirements attributes need to be captured and how the requirements architecture impacts analyzing models. It also describes what other information or models from the organization might be used during analysis. This output will likely be updated throughout the course of the portfolio, program, or project. PMI Guide to Business Analysis, 7.1.3.1 Analysis Approach, page 181.

Question 72

Sami is the senior business analyst in an 18-months web development project, and the project includes large number of stakeholders which need to be managed carefully. As per the project manager request, Sami should develop a model that visually document the steps or tasks that people perform in their jobs or when they interact with a solution as this will help key stakeholders understand what people does in their jobs. After discussing the project manager request with the team, Sami should recommend which of the following models to be prepared? A. Data flow diagram B. Interface analysis C. Process flow D. Entity relationship diagram

Answer 72

process flow The project manager is requesting a model that visually document the steps or tasks that people perform. The process flows are in the process model category and are used to visually document the steps or tasks that people inform in their jobs or when they interact with solution. 7.2.2.12 Process flows - page# 198

Question 73

You have been assigned as the business analyst for a software development project that is managed using an agile methodology. One of the development team members says that traceability is not needed for this project, and you expressed your concern that you want to make sure the requirements are aligned with objectives and tested in the product. In this situation, which of the following is your best action? A. Agree with the development team member and don't use formal traceability approach B. Have a discussion with the Scrum master about your concerns C. Suggest using a Kanban board to trace the requirements and linkages D. Escalate the issue to the project agile coach

Answer 73

Suggest using Kanban board to trace the requirements and linkages A Kanban board is used in adaptive approaches to track work that is in progress by the project team. It is a visual representation of what work is in progress, whereas the product backlog is the prioritized list of all possible work. The Kanban board shows the steps in a workflow, such as the project life cycle phases, and work in progress (WIP) limits for each phase. WIP limits specify how many items can be in one workflow step at a time. These limits maximize the productivity of the team by ensuring that it never takes on more work than it can handle. The project team pulls items from the product backlog into the Kanban board and moves them across each workflow step as each is completed, assuming there is room in the next workflow step. This technique also shows clearly what is or is not complete for any given user story. If bottlenecks emerge, the Kanban board and the WIP limits become input into prioritization decisions for work in the product backlog and to manage the progress of items allocated to releases. PMI Guide to Business Analysis, Section 7.7.2.4, Kanban Board, page 233.

Question 74

One of your lead subject matter experts, Dima, is constantly traveling and visiting with clients. It has been impossible to find a time slot on her calendar for a critical interview, which must be completed in 48 hours. What might you try to elicit information regarding her critical requirements for a new teleconferencing system? A. Draft an email with your questions to Dima and request that she respond at her convenience. B. Draft an email with your questions, and send Dima an invite via the company's video collaboration system to record her responses. C. Flex your schedule and book a time that is mutually convenient for both calendars the following week. D. Escalate the scheduling concern to your sponsor, as you know a real-time interview is preferred, based on the business analysis plan.

Answer 74

Draft an email with your questions, and send Dima an invite via the company's video collaboration system to record her responses.

Question 75

Sami is the senior business analyst of a strategic initiative of the organization, and he is involved with the team in the process of identifying the individuals, groups, or organizations that may impact, are impacted, or are perceived to be impacted by the area under assessment. He wants to know the reporting structure in the organization to identify the departments or functions who will collaborate with him. Unfortunately, he searched the organizational process assets and other organization documents and did not find the organization breakdown structure. Which of the following should be Sami's next action? A. Build an organization chart from scratch B. Keep searching tell you find any useful document for this purpose C. Use other tools or techniques to identify the functions and department s of the organization D. Escalate this issue following the predefined escalation path

Answer 75

Build an organization chart from scratch Existing organizational charts can be used as a starting point or, when these charts are not accessible or nonexistent, new ones can be built from scratch. Organizational charts are best finalized by collaborating with the representatives or individuals being modeled. Based on the size of the organization and how the organizational charts are being used across the business analysis effort, the business analyst determines whether it makes sense to take a role organizational chart down to the individual stakeholder level. If the goal is only to identify the number of groups impacted by the proposed solution, the role organizational chart may be the sufficient level of detail required. PMI Guide to Business Analysis, Section 5.1.2.3, Organization Chart, page 113.

Question 76

You are leading the business analysis team on a large software development project. Your team wants to use an estimation technique that creates estimates that are derived from performing a comparison against a similar body of work rather than estimating based on absolute units of cost or time. Which of the following estimation techniques your team is performing? A. Delphi B. Relative estimation C. Affinity estimating D. Estimation poker

Answer 76

Relative estimation Relative estimation: A technique for creating estimates that are derived from performing a comparison against a similar body of work rather than estimating based on absolute units of cost or time. PMI Guide to Business Analysis, section 5.4.2.3: Estimation Techniques, page 133

Question 77

You are the senior business analyst for a project that started three weeks back, and you are working with your team to identify a list of **both the users of the solution and the possible scenarios of how each user will use the solution.** Which of the following is the model you are trying to build with your team? A. Feature model B. Use case diagram C. Context diagram D. Event list

Answer 77

Use case diagram The team is working to identify a list of both user of the solution and the possible scenarios of how each user use the solution. A use case diagram is a scope model that shows all the in-scope use cases for a solution. It involves identifying a list of both the users of the solution and the possible scenario of how each user will use the solution. 7.2.2.18 Use case diagram - page# 206

Question 78

You are the business analyst for an application development project, and the business owner is having regular meetings with you on weekly basis. In the last meeting, he required a scope model that can **simply display many features across different levels on a single page,** which may represent the entire application feature set. Which of the following is the model you will provide the business owner with? A. Context diagram B. Use case diagram C. Feature model D. Event list

Answer 78

Feature model The owner wants a scope model that can display many features (keyword) across different levels on a single page. A feature model is a scope model that visually represents all the features of a solution arranged in a tree or hierarchical structure.

Question 79

While conducting elicitation activities in your project, prototyping can be a very useful method of obtaining early feedback on requirements by providing a model of the expected solution before building. You agreed with your team to use diagrams that represent a static blueprint or schematic of a user interface used to identify basic functionality. Which of the following is the prototype type you decided to use? A. Product roadmap B. Storyboarding C. Wireframes D. Evolutionary

Answer 79

Wireframes A wireframe is a type of prototype, specifically a mockup of a user interface design, used to show what a screen should look like

Question 80

80. While conducting requirements analysis activities on your project, use cases can be used to represent the functional aspects of a system or operation within the project. In this context, which of the following use case common fields can be used to present the errors in the normal flow that require an actor to perform a different action to respond to the error? A. Actors B. Preconditions C. Normal flow D. Exception flows

Answer 80

Exception Flows

Question 81

As you facilitate an interrelationship diagram session, you find instances in which some factors have many incoming arrows. As the day progresses, another session produces factors with a large number of outgoing arrows. What do these factors represent? A. The arrows represent the direction of the cause, starting with stronger influences. B. The arrows represent the bi-directionality of the factors. C. Factors with a large number of outgoing arrows are the causes or source of the concern, whereas factors with a large number of incoming arrows are the effects or key outcomes of other factors. D. Factors with a large number of outgoing arrows are the effects or key outcomes of other factors, whereas factors with a large number of incoming arrows are the causes or source of the concern.

Answer 81

Factors with a large number of outgoing arrows are the causes or source of the concern, whereas factors with a large number of incoming arrows are the effects or key outcomes of other factors. Elements or factors with a large number of outgoing arrows are the causes or sources of concern, which require further investigation, whereas factors with a large number of incoming arrows are the effects or key outcomes of other factors. PMI Guide to Business Analysis, section 4.2.2.9: Root cause and opportunity analysis, page 71

Question 82

While testing the final project solution, one of the quality team members provided proof of the test failure. As the business analyst, you reviewed the documentation of test results and made sure it is stated correctly and align with the approved requirements baseline. In this situation, what should you do next? A. Escalate the issue to the project manager B. Perform root cause analysis to find the reason behind this failure C. Perform the test again to confirm the quality team finding D. Follow the change process to fix the defect

Answer 82

follow the change process to fix the defect

Question 83

As the senior business analyst, two of your team members are having a conflict about the project terminology, each of them has a different meaning. In this situation, which of the following options will help you resolve this conflict? A. Use the glossary B. Escalate the issue to your senior management C. Let the team members resolve their conflict D. Force your opinion in the conflict

Answer 83

Use the glossary

Question 84

Dima is the business analyst for a software development project, and the project environment quickly changes. She wants to make sure continuous improvement opportunities are captured for the current project benefit and future projects of the organization. She should use which of the following for this purpose? A. Hold focus meetings with the team members B. Conduct retrospective meetings C. Collect lessons learned D. Hold an iteration demonstration meeting at the end of each iteration

Answer 84

Conduct retrospective meetings

Question 85

You are working as the business analyst lead for software design firm, and you were assigned for a complex software development project. You and your team were done with **determining, elaborating, and validating the product requirements.** Which of the following should be your next step? A. Establish acceptance criteria B. Verify requirements C. Prioritize requirements D. Identify product risks ## Footnote The next step involves understanding how individual pieces of product information achieve stakeholders objectives, and using that information along with other agreed-upon factors

Answer 85

Prioritize requirements Prioritize Requirements and Other Product Information-The process of understanding how individual pieces of product information achieve stakeholder objectives, and using that information, along with other agreed-upon prioritization factors, to facilitate ranking of the work. It comes after verification and validation, and before identifying the product risks. PMI Guide to Business Analysis, Analysis, page 175

Question 86

Your organization is deploying a new complex website. Working with John, an SME from marketing, you begin a process of outlining resources who will implement and support the system, along with those who will use and benefit from the website. Which of the following activities are you involved in? A. Identifying system users who will support and use the system. B. Identifying individuals and groups who may be affected or perceive themselves to be effected by the launch of the website. C. Identifying team members; as go-live approaches, all resources will be asked to provide additional support to ensure a smooth cutover. D. Identifying the transition and operations team along with customers, so that you can properly plan a go-live event.

Answer 86

Identifying individuals and groups who may be affected or perceive themselves to be effected by the launch of the website.

Question 87

You are part of the business analysis team for a software development project that is managed using an **agile methodology,** and you collaborating with the product management team to prepare for the transition to the future state. The product team insists to prepare a **readiness assessment checklist and transition plan, while you are insisting on adding the results as transition user stories.** Which of the following is the reason why you are insisting on this approach? A. It is always better to document requirements in the form of user stories. B. In adaptive projects, readiness assessment and transition requirements are used to determine a transition strategy and as the basis of transition planning. C. In predictive projects, there will be transition tasks in a story or separate transition stories to push the release to production. D. In adaptive projects, there will be transition tasks in a story or separate transition stories to push the release to production.

Answer 87

In adaptive projects, there will be transition tasks in a story or separate transition stories to push the release to production For small, incremental releases to production, there will be transition tasks in a story or separate transition stories to push the release to production. For implementations in large-scale environments, many or all of the predictive considerations for transition may be used, even in situations where product segments were delivered for feedback as soon as they were production ready. PMI Guide to Business Analysis, section 5.5.4: Prepare for Transition to Future State - Tailoring Considerations, page 141

Question 88

You are working as the senior business analyst for a web development project, and you are discussing with your team the importance of obtaining the project key stakeholders sign-off on the developed solution. For which of the following reasons should you obtain this sign off? A. In order to determine how well the solution meets the business case and value proposition. B. In order to determine whether the solution satisfies the requirements. C. In order to proceed with deployment. D. In order to enable stakeholders to resolve discrepancies between solution scope, requirements, and developed solution.

Answer 88

In order to proceed with deployment Domain 5, Task 3: Obtain stakeholder sign-off on the developed solution using decision-making techniques in order to proceed with deployment.

Question 89

You've been invited to meet with the CEO of a large consulting firm, along with several other senior leaders of the product development team. The team has just completed the baseline of the requirements, and the CEO begins the meeting by reviewing the project justification. As the business analyst, where should you document this information? A. In the business case B. In the meeting minutes C. As part of the solution scope statement D. In the business requirements document ## Footnote These documents are used to provide context and direction for any solution so that the solution addresses the business need. It is typically defined before a portfolio component, program, or project has been initiated.

Answer 89

In the business requirements documents With the requirements baselined, the focus shifts to writing the specification documents. In this case, the CEO is covering aspects that should be included as part of the business requirements document. These include the high-level essentials and the rationale for the investment. Business requirements describe the higher-level needs of the enterprise and focus on the entire enterprise, not specific organizational levels. PMI Guide to Business Analysis, 1.1.7.4 Product Requirements, page 10.

Question 90

Your project is scheduled to last for six sprints, with allocated time of three weeks for each sprint. While documenting user stories, your scrum master has suggested each user story should has which of the following characters? A. Independent, navigable, valued, estimable, small, and testable B. Independent, non-negotiable, valuable, estimable, small, and testable C. Independent, negotiable, valuable, estimable, small, and testable D. Independent, negotiable, valuable, estimable, significant, and testable

Answer 90

Independent, negotiable, valuable, estimable, small, and testable

Question 91

Your senior business analyst, Sami, is creating an entity relationship diagram to visually represent objects and their relationships. While building the diagram, you remind him to notate the ordinality. He agrees and proceeds to update the diagram by which of the following actions? A. Drawing the maximum number of times an instance in one entity can be associated with instances in a related entity B. Adding derived attributes to the multivalued relationships C. Adding composite attributes to the strong and weak entities D. Indicating the minimum number of times an instance in one entity can be associated with instances in a related entity

Answer 91

Indicating the minimum number of times an instance in one entity can be associated with instances in a related entity

Question 92

Stakeholder analysis can also be used to determine which stakeholders should be engaged based on the situation. As a professional business analyst, you can analyze stakeholders based on who is and who is not supportive, interested, or motivated to support the work and accept the recommended solution option. Which of the following is the characteristic of a stakeholder you are analyzing? A. Attitude B. Interest C. Experience D. Influence

Answer 92

Attitude

Question 93

Dima is the business analyst for a project that is managed using an agile methodology, and she established a list of prioritized requirements based on their business value or importance to the customer. The development team will work on the highest-value items first to deliver it to the customer. Which of the following tools and techniques can help Dima maintain the established requirements list? A. Backlog management B. Burndown chart C. Task board D. Information radiators

Answer 93

backlog management In Agile methodology, backlog is a prioritized list of deliverables (such as new features) that should be implemented as part of a project or product development. Keeping track of the tasks and prioritize requirements fall into backlog management.

Question 94

Sami, an experienced application developer, is working on a complex interface between two electronic health record systems. Because he's a contractor working for your system integrator and will roll off once you're live, you'd like him to create an artifact that notes all the attributes and subsequent details of each interface. What template can you suggest? A. Interface flow table B. Interface element table C. System interface table D. Interface schematic

Answer 94

System interface table This question tests your working understanding of interface models, which can consist of (a) report tables, (b) system interface tables, (c) user interface flows, (d) wireframes, and (e) display-action response models. System interface tables are models containing the attributes and the details for each interface at the object/field level. They specify requirements for both the target and source systems, to ensure that requirements are appropriately addressed. Business Analysis for Practitioners, 4.10.11.2 System Interface Table, page 114

Question 95

Sami, the chief engineer for a microprocessor that will be used in a new line of autonomous bicycles in Dubai, documents a problem during the last round of testing prior to go-live. Sami is very outspoken, and many team members defer to his opinion. As the business analyst, which of the following represents your ideal action? A. Consult with the project manager and escalate the concern to the project sponsor. B. Facilitate a multi-voting session. C. Repeat the system and integrated testing cycles. D. Interview each of the stakeholders involved with testing and document their results.

Answer 95

Facilitate a multi-voting session Although there are four methods which are likely to appear on the exam (brainstorming, nominal group technique, Delphi technique, and didactic interaction), from the answer choices, Multi-voting is the only option. Synonymous with the nominal group technique, this method is used to quantitatively produce consensus for a particular discussion topic, essentially refining results generated during brainstorming sessions. By using this method, each participant has an opportunity to participate equally. PMI Guide to Business Analysis, 7.7.2.5 Multi-voting, page 234.

Question 96

After agreeing with the project sponsor on the problem to be solved, the business analyst needs to break it down into its root causes or opportunity contributors to adequately recommend a viable solution. In this context, which of the following is valid regarding opportunity analysis? A. It can be used to discover the underlying reasons behind business analysis performance challenges B. It is used for determining the cause and degree of difference between the baseline and actual performance C. It can be used to discover the underlying reasons behind why some business analysis practices are working very well D. It can support the identification of possible process-related causes of problems

Answer 96

It can be used to discover the underlying reasons behind why some business analysis practices are working very well. Root cause and opportunity analysis techniques are used to analyze problems and opportunities. When applied to assessing business analysis performance, root cause and opportunity analysis can be used to discover the underlying reasons behind business analysis performance challenges or to identify the reasons why some business analysis practices are working very well. The root cause of some problems may originate in the skill level of the business analysis practitioners or in other aspects of product development, rather than in the business analysis practices themselves. PMI Guide to Business Analysis, Section 5.7.2.5, Root cause and opportunity analysis, page 150.

Question 97

Your sponsor and the director of new product development would like to establish metrics to help evaluate whether the delivered solution is achieving its intended goals. What can be used to quantitatively evaluate the solution? A. Approved requirements documentation B. Project management information system C. Metrics and acceptance criteria D. Key performance indicators

Answer 97

Key performance indicators (KPI)

Question 98

As part of your efforts in the needs assessment domain, you want to facilitate the product roadmap development. As a professional business analyst, you brought together resources from the business and development teams to form a shared understanding of what is being requested and why. In this type of meetings, discussions usually begin at a high level to develop which of the following product roadmap components? A. Success criteria B. Timelines C. Product vision D. Market forces

Answer 98

Product vision It is a product roadmap that explains the product, intended customers, and how needs are to be met.

Question 99

Middle path of the elicitation activities in your project, a junior member approached you with a challenge she is facing during elicitation sessions. She said that the participants are losing track during the elicitation workshops. Which of the following is the best advise you can provide her with? A. Develop a parking lot B. Conduct elicitation using surveys and questionnaires C. Use a scribe to assist you D. Meet with the participants individually

Answer 99

Develop a parking lot

Question 100

You are the business analyst of a web development project that is managed using an adaptive approach, and you want to prioritize the product requirements through ranking user stories based on business value and effort. Which of the following is the best technique to use for this purpose? A. Weighted shortest job first B. Estimation poker C. Kano Analysis D. MoSCoW

Answer 100

Weighted shortest job first Weighted shortest job first (WSJF). A method used primarily in adaptive frameworks to rank user stories based on more dimensions than just business value and effort. WSJF works by having business value, time criticality, risk reduction or opportunity enablement, and effort all sized using something similar to a Fibonacci sequence used in estimation poker. PMI Guide to Business Analysis, Section 7.7.2.5 prioritization schemes, page 235.

Question 101

Your project is part of a program that is significantly ahead of schedule. In the interest of the customer, your lead developer, Dima, decided to build a new module that the customer had mentioned during the needs assessment, even though the module never made it to the approved requirements traceability matrix. She worked on this module for 90 days, with the project coordinator's knowledge, before the other components caught up for system testing. Because the project coordinator was aware of the work effort and reported the status each week to the PMO, was this acceptable? A. Yes, because the developer received permission from the customer. B. No, this is considered gold plating. C. Yes, the developer built the module in the interest of the customer, and status was reported to the PMO. D. No, this is considered scope creep.

Answer 101

No, this is considered scope creep.

Question 102

During the design of a restaurant construction project, a number of requirements were identified, such as sustaining oven temperature, color temperature ranges for all the guest areas, and required refrigerator and freezer temperatures. Now the project team is preparing to train the employees of the new restaurant. On what document would the training requirements be identified? A. Business requirements B. Transition requirements C. Stakeholders requirements D. Nonfunctional requirements

Answer 102

Transition requirements

Question 103

You are working as the senior business analyst for a web development services firm, and you were assigned for a complex financial web development project. While collecting requirements from the organization stakeholders, the business owner requested that the website should be accessible from different devices (laptop, mobile, table...etc). Where should you document the owner's requirement? A. Business requirements B. Stakeholders requirements C. Functional requirements D. Nonfunctional requirements

Answer 103

Nonfunctional requirements It describes environmental conditions and qualities required for the product to be effective. It is known as product quality requirements or quality of service requirements.

Question 104

While being involved with your team members in the product risk analysis, a junior team member approached you as the senior business analyst asking about where can she find the the actions to be performed if the risk were to occur. Which of the following documents should you advise the team member to review in order to find what she is looking for? A. Business analysis approach B. Risk register C. Risk management plan D. Non-functional requirements

Answer 104

risk register

Question 105

During system integrated testing, it's determined that the vendor hosting your cloud solution is not meeting the contractual service level agreement. As the business analyst, what should you do first? A. Log the result and assign the matter to an appropriate resource for investigation/resolution. B. Notify the contract officer assigned to the project, so they can notify the vendor. C. Perform the test again, to determine if it falls within the Rule of Seconds. D. Notify the vendor that they've breached the SLA.

Answer 105

Log the results and assign the matter to an appropriate resource for investigation or solution Regardless of pass or fail, all results from testing must be logged in the format agreed upon during planning. In the case of defects, once properly logged, they can be assigned for investigation and resolution. Business Analysis for Practitioners, section 6.6.4: Results from Integration Testing, page 166.

Question 106

While conducting business analysis planning activities in the project you are working in as the business analyst, which of the following points can not be considered valid when defining the decision-making process? A. Required turn-around time for a decision to be reached B. Roles and authority levels C. Types of decisions that will be made D. Number of stakeholders and stakeholders groups

Answer 106

Number of stakeholders and stakeholders groups The following information can be considered when defining the decision-making process: Types of decisions that will be made, including how requirements will be approved, Roles and authority levels, for example, who is involved in the discussions and who makes decisions, etc., Process to follow when consensus cannot be reached and requirements-related issues need to be escalated, Required turn-around time for a decision to be reached, How decisions are documented and communicated, including requirements signoff, and Special tools or techniques that may be used to help teams evaluate alternatives, for example, decision analysis, decision modeling, decision trees etc. Business Analysis for Practitioners, Section 3.4.12, Define the decision making process, page 58.

Question 107

Dima, an expert in interface design, is creating a model to demonstrate the precise user interactions within a global financial consolidation system. The development team prefers this model, because it places the requirement statements associated with each element on the screen. What model does Dima's development team prefer? A. Wireframe model B. Display-action-response model C. High-fidelity prototype model D. On-screen contextual model

Answer 107

Display-action-response model

Question 108

Sami is working as the business analyst in the banking industry, and as part of the project he is involved in, he wants to use an analytical technique to determine the basic underlying reason that causes a variance, defect or risk. Which of the following techniques would you recommend Sami to use? A. Job analysis B. Root cause analysis C. SWOT analysis D. Opportunity analysis

Answer 108

Root cause analysis

Question 109

As part of your efforts to identify stakeholders in the project you are working in as the senior business analyst, which of the following tools and techniques can help you identify a list of stakeholders in short period of time? A. Process analysis B. Interviews C. Brainstorming D. Organizational charts

Answer 109

Brainstorming

Question 110

While evaluating available solutions, you obtained the following table. Which solution should you select based on this table? A. Do the software inhouse B. Enhance current software C. Do nothing D. Outsource the software

Answer 110

Enhance current software No table was provided for the question

Question 111

You work for the ABC factory, which for the past 30 years has had a reputation of producing the strongest and most durable bricks in the market. Over the last few months, contractors have reported sporadic cases of bricks cracking and crumbling. You have been asked by Sami, a senior product manager, for assistance determining the cause of the defect. To begin the analysis, you should decide to start with which of the following? A. Monte Carlo analysis B. Ishikawa diagram C. Tornado diagram D. Pareto chart

Answer 111

Ishikawa diagram An Ishikawa diagram is designed to show the potential causes of a specific event or process. It is commonly used in product development to brainstorm and outline the different steps within a given process, allocate resources, and determine whether quality control issues are likely to arise.

Question 112

As you begin eliciting detailed requirements, you realize your business analysis plan does not has enough time with a particular stakeholders group. The stakeholders group seems to know a lot about the business domain in which the product will be built. Which of the following is the technique you should use to adjust the plan? A. Gap analysis B. Focus group C. Delphi D. Pareto rule

Answer 112

Pareto rule In the case of the question, the Pareto rule can indicate that 80% of the requirements will come from 20% of the stakeholders. A Pareto diagram is a histogram that can be used to communicate the results of root cause analysis. Pareto diagrams are a special form of vertical bar chart used to emphasize the most significant factor among a set of data. The vertical axis can depict any category of information that is important to the product team, such as cost or frequency, or consequences such as time or money. The horizontal axis can display the categories of data being measured- for example, types of problems or cause categories. When analyzing problems, the vertical axis might depict the frequency at which different types of problems are occurring, how many times a cause category was identified, or the total cost associated with resolving different product issues. The data results are displayed in descending order, which easily draws attention to the problems, causes, or costs that have the greatest significance and thereby require the most attention. The format of a Pareto diagram helps demonstrate the 80/20 principle whereby 80% of problems can be related back to 20% of the causes. Pareto diagrams are also known as Pareto charts. The process of creating these visuals is called Pareto analysis. PMI Guide to Business Analysis, Section 4.2.2.7 Pareto Diagram, page 69.

Question 113

While determining the future state in your project, you decided to use the purpose alignment model to help determine which features the organization should invest in. As a result of using this technique, features in which category are mission critical and provide high market differentiation? A. Partner B. Who cares C. Differentiating D. Parity

Answer 113

Differentiating

Question 114

You are in the requirements elicitation phase of your business analysis activities, and as agreed with the project sponsor, you are now visiting one of the factories that manufacture's a product similar to the one expected from the project you are involved in. During your visit, the production manager allowed you to take part in performing the activities being observed, and to generate questions that would never have been thought of otherwise. Which of the following techniques are you using? A. Job shadowing B. Active observation C. Passive observation D. Participatory observation

Answer 114

participatory observation

Question 115

You are in the requirements elicitation phase of your business analysis activities, and as agreed with the project sponsor, you are now visiting one of the factories that manufacturer a product similar to the one expected from the project you are involved in. During your visit, the production manager prevented you from any participation or talking with the workers while they are in duty, you are only allowed to take notes about their work. Which of the following techniques you are using? A. Job shadowing B. Participatory observation C. Active observation D. Passive observation

Answer 115

Passive observation

Question 116

While determining viable options and providing recommendation for your senior management, you will use evaluation techniques to quantify the return or value that an option will provide. In this context, which of the following techniques signifies the interest rate at which the net present value of all the cash flows will equal zero? A. Internal rate of return B. Return on investment C. Net present value D. Payback period

Answer 116

internal rate of return

Question 117

In your business case, you've included an analysis outlining the initial and ongoing costs, the projected annual yield of the investment, and an assessment addressing the time to recover the project investment. Prior to returning to meet with your executive sponsor, your financial analyst, suggests that you include a section comparing the amount of the investment to the future value of the expected benefits. Which of the following represents the new section? A. Return on investment (ROI) analysis B. Net present value (NPV) analysis C. Internal rate of return (IRR) analysis D. Payback period (PBP) analysis

Answer 117

Net present value (NPV) analysis Net present value is the future value benefits expressed in the value that those benefits have at the time of investment.

Question 118

Peer reviews involve one or more coworkers reviewing the work completed by the business analyst. While checking requirements against internal and external quality standards in your project, you used rigorous form of review in which practitioners close to the work inspect the work for completeness, consistency, and conformance to internal and external standards. Which of the following is the peer review type you used? A. General peer review B. Walkthrough C. Inspection D. Peer desk check

Answer 118

inspection

Question 119

The executive steering committee for your project has just approved your business plan. Unfortunately, they've only provided you with three months to complete the requirements evaluation process and solution development. As the business analyst, how do you approach this constraint? A. Analyze the team's capability and capacity within the defined time period, conduct a MoSCoW analysis, and prioritize the work accordingly. B. Conduct a feasibility assessment based on technology, system, and cost effectiveness. C. Work with the time window provided to complete the requirements and development efforts; as needed, request more time in the form of a change request. D. Perform a MoSCoW analysis to determine the features for the release window.

Answer 119

Analyze the team's capability and capacity within the defined time period, conduct a MoSCoW analysis, and prioritize the work accordingly.

Question 120

You are the senior business analyst of the project, and you are conducting stakeholders analysis with the support of the project manager. In this context, which of the following options is a technique you can use to depict the relationships that exist between stakeholders and the solution? A. Onion diagram B. Salience model C. Power/Interest grid D. Power/Influence grid

Answer 120

Onion Diagram Onion diagram. An onion diagram is a technique that can be used to model relationships between different aspects of a subject. In business analysis, an onion diagram can be created to depict the relationships that exist between stakeholders and the solution. PMI Guide to Business Analysis, section 5.2: Conduct Stakeholders Analysis

Question 121

Following approval of your business analysis plan, your sponsor, Sami, has provided the team with 45 days to complete the requirements evaluation process and 90 days for solution development. As the business analyst, what can you do to work within this constraint? A. Work within the 45-day period to complete the requirements process, then determine if 90 days is sufficient to complete all the development. B. Conduct a feasibility assessment based on technology, system, and cost effectiveness. C. Establish the team's capability within the defined time period, as aligned to the results from a MoSCoW analysis. D. Preform a MoSCoW analysis to determine the must have features for the release window.

Answer 121

Establish the team's capability within the defined time period, as aligned to the results from a MoSCoW analysis.

Question 122

Sami, the subject matter expert and business analyst for a large food company, has proposed a change to the exterior product packaging, which he believes will result in increased sales in the frozen food section of grocery stores. Before bringing this request to the Change Control Board, and as the business analyst assigned to the project, what should Sami do? A. Conduct an assessment to understand the impact on the value proposition, and its effect on other requirements. B. Review with his sponsor, who first evaluates then approves the suggested change. C. Conduct an assessment to understand dependent relationships. D. Present the request to the Change Control Board.

Answer 122

Conduct an assessment to understand the impact on the value proposition, and its effect on other requirements.

Question 123

Dima, the project management office head, asked for your assessment as to whether the product approved by the executive sponsor is in alignment with business goals and objectives. In this context, you schedule a meeting to review which of the following? A. The traceability matrix detailing how each business requirement is solidly anchored to the organization's vision, mission, goals, and overall business objectives. B. Problems to be solved; an assessment of the organization's current capabilities; an outline of desired future state; capability gaps; and an outline of the business case that will enable the organization to achieve its vision, mission, goals, and overall C. Problems to be solved and any potential opportunities, an assessment of the organization's current capabilities, an outline of desired future state capability gaps, and an outline of the problem statement that will show how the organization should conside D. Problems to be solved and any potential opportunities; an assessment of the organization's current capabilities; an outline of the desired future state; capability gaps and an outline of the business case that will enable the organization to achieve its v

Answer 123

Problems to be solved and any potential opportunities; an assessment of the organization's current capabilities; an outline of the desired future state; capability gaps and an outline of the business case that will enable the organization to achieve its v The Needs Assessment domain includes the activities necessary to understand the opportunities or problems of the business and the tools and techniques to propose viable solutions. It concludes with an approved business case that will address the problems to be solved and any potential opportunities, an assessment of the organization's current capabilities, an outline of the desired future state, and capability gaps-all of which will be evaluated to enable the organization to achieve its vision, mission, goals, and overall business objectives. PMI Guide to Business Analysis, section 4.1: Identify Problem or Opportunity, page 57

Question 124

You are leading the business analysts team in a mega construction project, and while assessing the product design options with your team, a team member suggested to conduct a technique for obtaining and analyzing information about the organization external environment. What is the technique the member suggested to use? A. Benchmarking B. Market analysis C. Competitive analysis D. Process analysis

Answer 124

Competitive analysis

Question 125

Dima, a business analyst for an international cargo carrier, has been analyzing data in an attempt to determine the leading causes of variation at the shipping port. Her hypothesis is that there are most likely few factors driving the majority of the defects. What tool or technique can she use to validate her assumption? A. Control chart B. Pareto chart C. Trend analysis D. Process model

Answer 125

Pareto chart

Question 126

You are the business analyst for a web development project, and you want to show specific pages and screens of your website after completion and how to navigate these screens according to different triggers. Which of the following models will help you achieve this? A. Use case B. User interface flow C. User story D. Product backlog

Answer 126

User interface flow

Question 127

You were just assigned as the business analyst for a software development project that is managed using an agile methodology. You were assigned three weeks after the project kick off meeting, and you want to have an idea about the expected cost of the final solution. Which of the following documents can help you for this purpose? A. Project charter B. Business Case C. Business analysis plan D. Project management plan

Answer 127

Business case Cost-benefit analysis is a financial analysis tool used to compare the benefits provided by a portfolio component, program, or project against its costs. It is commonly used to identify the most viable option from a set of options. Costbenefit analysis is often conducted prior to project initiation, as part of portfolio or program management activities. Completing a cost-benefit analysis requires an understanding of financial analysis, so business analysis resources may often seek out the support of a financial analyst within their organization to assist with this work. The results of the cost-benefit analysis are included in the business case to demonstrate why the solution option selected and proposed is considered the most viable choice. Organizations often have standards that dictate when and how to perform a cost-benefit analysis, including which financial valuation methods to employ. To perform a cost-benefit analysis, at least one valuation technique is applied to make the financial assessment. PMI Guide to Business Analysis , 4.4.2.2 Cost Benefit Analysis, page 88.

Question 128

Your sponsor, Sami, asked for your help preparing a document that will formally authorize the project. During your conversation, he referenced statements of work (SOWs), government regulations, lessons learned, and the business case. What project document was Sami referring to? A. Project situation statement B. Project charter C. Project recommendation D. Project scope statement

Answer 128

Project charter

Question 129

Dima is preparing a project charter for a new line of the factory. She has all the information from the needs assessment that you conducted, but she would also like to include information pertaining to costs and benefits, as well as to explore many of the aspects related to the recommendation. What should you do? A. Work with a financial analyst to prepare NPV, IRR, and ROI assessments. B. Provide Dima with an impact analysis. C. Work with Dima to outline the business goals and objectives. D. Provide Dima with the business drivers, economic viability, and success criteria for the recommendation.

Answer 129

Provide Dima with the business drivers, economic viability, and success criteria for the recommendation. This scenario-based question is testing your knowledge of business cases. Business drivers, economic viability, and success drivers are the foundations of a sound cost-benefit analysis. Once created, the business case will be updated over the course of the project and used to support effective decision making; furthermore, it serves as a solid reminder of why the initiative was approved. Business Analysis for Practitioners, 2.6 Assemble Business Case, page 35

Question 130

You are working as the senior business analyst for a simple software development project. There are few product stakeholders and you started to elicit requirements. In this context, which of the following is a tool or technique you will not use? A. Brainstorming B. Document analysis C. Interviews D. Questionnaires and surveys

Answer 130

questionnaries and surveys

Question 131

You are working with your team members in the process of comparing solution design options based on the business goals and objectives, expected costs of implementation, feasibility, and associated risks, in order to use the results of this assessment to provide recommendations. One of your team members suggested to use a decision-making technique that encourages teams to delay decision making until the latest possible time. Which of the following is this technique? A. Vendor assessment B. Weighted ranking C. Affinity diagram D. Real options

Answer 131

Real options Real options delays the decision making process.

Question 132

While evaluating the solution in your project, you need to compare the acceptance criteria and the actual results of acceptance testing to provide recommendations on how to deal with situations where aspects of a solution do not meet the acceptance criteria specified for it. In your project, you detected variances between the defined acceptance criteria and actual results of the acceptance testing. From business analysis perspective, which of the following should be your next step? A. Determine the root cause, and identify risks associated with them. B. Release part of the solution only. C. Issue a defect repair immediately. D. Recommend ways to address them.

Answer 132

Determine the root cause, and identify risks associated with them This process compares the acceptance criteria and the actual results of acceptance testing to provide recommendations on how to deal with situations where aspects of a solution do not meet the acceptance criteria specified for it. It covers acceptance testing at any level of granularity, from something as big as an entire solution release to something as small as one business scenario (composed of one or more user stories). It focuses on the actual results from comparing acceptance testing to their acceptance criteria, rather than on the tests themselves. This distinction supports common practice in the industry, where organizations distinguish between roles that conduct business analysis and roles that perform testing. The pass/fail aspect of comparing actual results from acceptance testing to testing criteria is typically a task within the testing discipline. Business analysis is then needed to consider the magnitude and severity of the defects, to determine their root cause, to identify risks associated with them, and to identify and recommend ways to address them. As part of those recommendations, business analysis can consider the business impacts and costs incurred by repairing or working around the defects, along with potential business impacts and costs of deploying the solution without addressing the defects. PMI Guide to Business Analysis, section 9.3: Evaluate Acceptance Results, page 291

Question 133

You are the senior business analyst in the project, and you just communicated the evaluated acceptance results to key stakeholders. In this context, which of the following should be included in this communication? A. Evaluation results documentation B. Requirements traceability matrix C. The agreed upon acceptance criteria D. Recommendations about ways to address the defect

Answer 133

Recommendations about ways to address the defect Evaluated acceptance results provide a summarized comparison between the acceptance criteria and the actual acceptance results, along with the root cause for variances or defects, the analysis of the cost to address the defect, and the business impact of addressing it or accepting it. Some organizations will track the evaluated acceptance results and recommendations in logs. When evaluated acceptance results are communicated, recommendations about ways to address the defect may be included. For organizations that make it a practice to maintain documentation about their products and projects, another type of evaluated acceptance result can be obtained by comparing approved requirements to as-built documentation. PMI Guide to Business Analysis, section 9.3.3.1: Evaluated Acceptance Results, page 293

Question 134

After the final solution is completed, the team recruits several individuals who are not trained to formally test new products. As these individuals work with the solution, the team observes. Which of the following is the type testing being used? A. Unit testing B. Exploratory testing C. Performance testing D. Regression testing

Answer 134

Exploratory testing

Question 135

While prioritizing requirements in your project, you are using treatability matrix by linking and ranking requirements according to its business goals and objectives. Middle path of this process, you found two requirements that are not traceable. Which of the following should be your next step? A. Add them to the requirements baseline. B. Reprioritize these two requirements. C. Note your finding for future review. D. Remove them from the project scope.

Answer 135

Remove them from the project scope The traceability matrix maps requirements backward to analysis models and business objectives and forward to business rules, designs, implementation details, and tests. For prioritization purposes, a traceability matrix can be used to help prioritize requirements using the business objectives to which they are traced. If the business objectives are quantified and ranked accordingly, then the requirements that trace to the highest-value objectives might be the highest-ranked requirements. Any requirements that are not traced to the business objectives are out of scope. PMI Guide to Business Analysis, section 7.2.2.7: Traceability Matrix, page 236

Question 136

While tracing requirements in your project, you are using the traceability matrix to manage scope creep and ensure that only relevant product information is incorporated. You were not able to trace one of the requirements to its business objective. In this case, which of the following is true? A. Requirement was implemented B. Requirement was approved C. Requirement is out of scope D. Requirement is part of the scope

Answer 136

Requirement is out of scope

Question 137

Sami is the chief project officer of a consulting company that is aspiring to achieve greatness and knows that to deliver solutions on time, within budget, and aligned to stakeholder expectations, they need to be really good at business analysis. In this context, what else should they have expertise in? A. Project delivery methodologies B. Organizational change control C. Resource management (human, financial, equipment) D. Requirements management

Answer 137

Project delivery methodologies

Question 138

You are working as the lead business analyst for a web development project. Due to the complexity nature of the solution, there is a large number of requirements. Sami is a junior business analyst who got confused in dealing with requirements attributes, and approached you asking for a guidance on a tool that can assist with the process of storing, managing, and maintaining product information. Which of the following will you recommend Sami to use? A. Version control system B. Traceability and monitoring approach C. Change control tools D. Requirements management tool

Answer 138

Requirements management tool

Question 139

You are the business analyst for a software development project that is managed using an agile lifecycle, and you want to be sure that teams have a shared understanding of what will be built. You are looking for a technique that will help you break capabilities down into user stories and can be used to identify gaps in the users' capabilities. Which of the following techniques will be useful for this purpose? A. Product roadmap B. Release planning C. Story mapping D. Return on investment

Answer 139

Story Mapping

Question 140

Kano analysis can be used to help a product team understand the level of importance of features being considered for the future state. During Kano analysis, product features are grouped into one of five categories and plotted on a grid. In this context, which of the following categories include features that provide little satisfaction to stakeholders, but, when missing from the end solution, cause extreme dissatisfaction? A. Performance B. Delighters C. Basic D. Reverse

Answer 140

Basic There are five product feature categories commonly used in a Kano model. A description of each is as follows: Basic: Features that provide little satisfaction to stakeholders, but, when missing from the end solution, cause extreme dissatisfaction. Stakeholders do not give a lot of thought to the features in this category because it is assumed that the final solution will include them. Performance: Features that stakeholders think about, desire, and use to consciously evaluate the final solution. These features can either satisfy or dissatisfy the stakeholder, depending on how well the solution addresses them. Delighters: Features that differentiate the product from competitors' products and are sometimes referred to as the "wow" factor. Delighters play off of emotion. When these features are present, they provide extreme satisfaction to the stakeholder. When they are not present, typically stakeholders are not even aware that the feature is possible and the stakeholder is not consciously dissatisfied. Indifferent: Features that neither satisfy nor dissatisfy a customer. The customer does not care whether these features are included or not. These features plot along the horizontal axis of the Kano model. Reverse: Features that decrease a stakeholder's satisfaction level when present and increase it when excluded from the final product. PMI Guide to Business Analysis, section 4.3.2.7: Kano Analysis, page 80

Question 141

As the business analyst in your project, you were done with defining, verifying, and validating the product requirements. You started with your team the prioritization process, and the majority of the business stakeholders are saying that all requirements are very important and they cannot assign priorities. Which of the following should be your next step? A. Review the business analysis plan to check which techniques to use B. Review the analysis approach to check how requirements should be prioritized C. Use MoSCoW and Kano techniques for prioritization D. Review stakeholder engagement and communication approach to check stakeholders preferred techniques

Answer 141

Review the business analysis plan to check which technique to use How requirements are prioritized should be fully defined in the business analysis plan. Business Analysis Planning discusses the criteria that the project team may use to prioritize the product requirements. The business analysis work in requirements elicitation and analysis is performed to use one or more prioritization techniques in order to facilitate priority decisions from the key stakeholders. The key stakeholders here are those stakeholders who have the authority to prioritize requirements as specified during planning. Business Analysis for Practitioners, Section 4.11.6 Prioritizing Requirements, page 128.

Question 142

You as a professional business analyst have approved situation statement and now you would like to develop high level needs of an organization that provides the rationale for why a project is being undertaken. You are trying to investigate the right problem to solve using root cause analysis techniques. Your senior management is not agreeing with your approach. What could be the reason? A. Organizational goals and objectives are not reviewed before root cause analysis B. You need to write goals and objectives first to help in root cause analysis C. Business Analyst is not responsible to involve in root cause analysis D. Root cause analysis is not required for the approved situation statement

Answer 142

Organizational goals and objectives are not reviewed before root cause analysis Business analyst performed a root cause analysis for agreeing problems which are in the context of organizational goals and objectives and provides criteria about which problem need to be solved. Organizational goals and objectives are not required to write if they are already available for review. PMI Guide to Business Analysis, Section 4.2.1.2: Organizational Goals and Objectives, page 65

Question 143

While you are involved in the solution evaluation domain in your project, a QC team member found some defects which should be fixed to continue the product release. As a senior business analyst, you started a root cause analysis exercise to discover the underlying reasons of this defect. As a result of this exercise, you discovered multiple reasons, and you want to focus on the high-priority ones. Which of the following tools and techniques can help you for this purpose? A. Fishbone diagram B. Control chart C. Pareto diagram D. Run chart

Answer 143

Pareto diagram

Question 144

You were done with verifying and validating the product requirements, and you just started prioritizing them using a tool that enable a group of stakeholders to agree on prioritization by providing each stakeholder with an amount of pretend money to buy his or her choice of features. What is the tool you are using? A. Monopoly money B. Buy a feature C. Multi-voting D. Sailboat

Answer 144

Buy a feature

Question 145

Sami is helping you build and maintain the stakeholder register for a highly regulated generic pharmaceutical project. As the list is quickly growing, how can the register be organized to simplify the stakeholder communication and engagement activities? A. Sami should create an interest table, followed by a power/interest grid. B. Sami should consult with the project management office to determine how they would prefer the stakeholder register to be organized. C. Sami could add designations and group stakeholders to simplify engagement D. Sami should first identify the target audience, then create an interest table.

Answer 145

Sami could add designations and group stakeholders to simplify engagement

Question 146

At the request of the operations business lead, the Change Control Board (CCB) approved a $150,000 workaround, based on information from the requirements documentation. Once the development team started to review the details of the workaround, their estimate nearly tripled. At an emergency meeting of the CCB, your sponsor, Sami, detailed the issues with the change approval process, asked for the team's suggestions on how to improve, and inquired whether there was any part that was working well. Why is Sami doing this? A. Sami found the process to be too light and wanted to add additional rigor. B. Sami wanted to prevent further cases of improper estimating. C. The business units were exploiting a weakness in the change approval process. D. Sami was conducting a retrospective.

Answer 146

Sami was conducting a retrospective.

Question 147

Dima is working with key stakeholders to determine the metrics that will be used during solution evaluation, and also to establish the definition of success. In this context, which of the elements below can influence project costs? A. Scope baseline B. Operational-level agreements C. Acceptance criteria D. Service-level agreements

Answer 147

Acceptance criteria Project costs are in large part influenced by acceptance criteria. During the planning activities, the business analyst will work closely with the stakeholders and the project manager to ensure that all quality requirements are thoroughly documented, agreed to, and communicated to all interested parties. PMI Guide to Business Analysis, 9.3 Evaluate Acceptance Results and Address Defects, page 290.

Question 148

Dima has found that subject matter experts are unsupportive of the business analysis activities detailed within her plan, and there was a misunderstanding regarding their level of involvement for the requirements activities. How could Dima have avoided this situation? A. She could have collaborated with the project manager on the approach to business analysis activities. B. She could have approval of the business analysis plan. C. She could have involved the subject matter experts when defining the timing and sequence of activities. D. She could have involved the broader project team when defining all the activities.

Answer 148

She could have approval of the business analysis plan Similar to the planning activities associated with project management, the activities for business analysis planning are critical to ensuring that all stakeholders clearly understand the approach and intent for the effective management of product requirements. Prior to putting the business analysis plan into action, it's critical that you have approval from the sponsor and engagement of the key stakeholders, whose resources will be supporting the activities and deliverables. Resource commitment is often a contentious topic and one of concern for non-projectized organizations. Business Analysis for Practitioners, 3.5.5 Review Business Analysis Plan with Key Stakeholders, page 67

Question 149

While evaluating available solutions, you obtained the following table. Which solution should you select based on this table? A. Solution D B. Solution A C. Solution B D. Solution C

Answer 149

Solution B

Question 150

You are the senior business analyst in a project where the business need is developing a mobile application for iPhone and Android devices. You are concerned to make sure that data for pickup locations should be accurately stored. During testing, you and the testing team has ensured that the data is accurately stored and available for other forms of retrieval. However during solution evaluation, you also want to evaluate the results of test using quality assurance tools and techniques. What could be the reason for this exercise? A. To uncover anomalies from larger body of data B. Evaluation of test results is necessary to have the sign-off from the stakeholders using evaluation of test results as evidence. C. Solution evaluation use different metrics to ensure alignment with Business Case, therefore results of tests need to be evaluated. D. Solution evaluation is performed by business users, therefore testing need is to be repeated.

Answer 150

To uncover anomalies from larger body of data Evaluation of a software solution is usually conducted against a system that is either to be released or has already been released; therefore, testing during evaluation usually encompasses a larger body of data than the initial testing. As a result, new and different kinds of data anomalies may be uncovered by looking at the results of tests used to directly confirm the data, and these anomalies will need to be analyzed. PMI Guide to Business Analysis, section 9: Key Concepts of Solution Evaluation, page 278

Question 151

Which of the following project artifacts contains any individual, group, or organization that may affect, be affected by, or be perceived to be affected by the proposed or intended solution, and is maintained during business analysis and portfolio, program, and project management activities? A. Stakeholder engagement plan B. Stakeholder register C. Stakeholder communication plan D. Stakeholder analysis

Answer 151

stakeholder register

Question 152

You are collaborating with Dima, an experienced project manager, on the business analysis plan. With regard to the section on change management, which of the following plans addresses who will provide information to stakeholders following a meeting of the change control board? A. Communications management plan B. Resource management plan C. Resource management plan D. Stakeholder management plan

Answer 152

communication management plan

Question 153

You are the business analyst of the project and you are working with your team to obtain the final solution release. In order to know the roles who are accountable for the release decision and how the release decision will be made, which of the following documents should be reviewed? A. Elicitation approach B. Analysis approach C. Evaluation approach D. Stakeholders engagement and communication approach

Answer 153

Stakeholders engagement and communication approach

Question 154

Rule model can be defined as model of concepts and behaviors that define or constrain aspects of a business in order to enforce established business policies. In this context, which of the following is a rule model that can visually show the flow of decisions and choices that lead to an outcome and can show ordered decisions? A. Decision tree B. Business rules catalogue C. Decision table D. State table

Answer 154

decision tree

Question 155

You are creating models in the project in order to help convey information in an organized manner that provides clarity and helps achieve correctness and completeness. In this context, which of the following data models can be pulled from existing systems as a register of all data in the system and used as an input for system enhancements? A. Entity relationship diagram B. Data flow diagram C. Data dictionary D. State table

Answer 155

data dictionary

Question 156

Prototyping is a method of obtaining early feedback on requirements by providing a model of the expected solution before building it, they are also known as proof of concepts (PoC). You agreed with your team to use a prototyping technique that shows sequence or navigation through a series of images or illustrations. Which of the following is the prototype kind you decided to use? A. Wireframes B. Evolutionary C. Product roadmap D. Storyboarding

Answer 156

storyboarding

Question 157

You are serving as the business analyst for a software development project, and you just received an email from the sponsor asking for a major change in your product during execution. Which of the following should be your next step? A. Ignore the change request B. Conduct an impact assessment C. Implement the change immediately D. Submit the change to the change control board

Answer 157

conduct an impact assessment

Question 158

You are working as the business analyst for an ERP enhancement project within your organization. You were done with documenting the project business needs, and you assessed the current state of the organization. Which of the following is most probably your next step? A. Conduct gap analysis B. Conduct stakeholder analysis C. Develop the product roadmap D. Support charter development

Answer 158

conduct gap analysis

Question 159

You are working as the senior business analyst for ABC firm. The HR director approached you asking for assistance to conduct the end of year employees satisfaction. Which of the following tools can you recommend for the HR director to use? A. Templates B. Delphi tool C. Organizational process assets D. Surveys

Answer 159

surveys

Question 160

You are the subject matter expert representing the distribution logistics center of the company. Your business analyst, Sami, is facilitating sessions with the technicians about the required training and associated operational changes for a proposed relocation. What type of requirements is Sami eliciting? A. Operational requirements, as this is more than an IT initiative-the entire business unit is relocating B. Transition requirements, as the logistics center considers the capabilities needed to migrate to the future state C. Foundational requirements; essentially, the business process drives the training for the proposed operational changes D. Technical requirements, as the relocation will require moving several servers and phone systems

Answer 160

Transition requirements, as the logistics center considers the capabilities needed to migrate to the future state

Question 161

While working in a web development project that is managed using an agile lifecycle. You created a story map in order to sequence user stories, based upon their business value and the order in which their users typically perform them. While presenting the story map to the sponsor and key stakeholders, they asked you about the minimum viable product (MVP) on this map, which of the following should be your answer? A. Theme features B. The walking skeleton features C. Epic features D. The backbone features

Answer 161

The backbone features Story maps include two foundational parts: the backbone and the walking skeleton. The backbone is the minimum set of capabilities that absolutely have to be in the first release for the solution to serve its purpose. That set of capabilities is sometimes called the minimum viable product (MVP). The capabilities are often described as features, epics, or user stories. The walking skeleton is the full set of end-to-end functionality that the stakeholders require for the solution to be accepted or considered functional. This set is usually described by a set of user stories and is sometimes called the minimum marketable features (MMF). Individual additional user stories are added below related user stories in the walking skeleton to make up the vertical groupings. The stories are ranked in order of highest business value at the top to lowest business value at the bottom. PMI Guide to Business Analysis, section 7.2.2.16: Story Mapping, page 204.

Question 162

Shortly after go-live, your internal auditor, Sami, identified a list of concerns and observations. Executive management agreed with all the audit findings, which have been classified as high-priority defects. Who has accountability to see these concerns to resolution? A. The sponsor, who has yet to sign off on the project and release final payment B. The stakeholders, as they are the ones most impacted by the defective code C. The project team, because they will be correcting the defective code D. The business analyst, despite rolling off to another project

Answer 162

The business analyst, despite rolling off to another project The business analyst, barring extenuating circumstances, would monitor the defect remediation efforts and report status to all interested stakeholders. The business analyst would remain engaged through the entire evaluation process: (a) measuring solution performance, (b) analyzing results, (c) determining gaps, (d) improving the solution, (e) concluding with sunsetting or decommissioning of the solution. PMI Guide to Business Analysis, 9.3 Evaluate Acceptance Results and Address Defects, page 290.

Question 163

You are the business analyst for a pharmaceutical company supporting the ERP upgrade project. You are four months from go-live and have spent $3 million to date. The estimated cost to complete the upgrade is $520,000. Your company has just merged with a multinational conglomerate, which completed a similar project last year. Which of the following represents the best suggestion you can provide the project sponsor and CFO with? A. Using virtual classrooms, training can be fast-tracked, thus delivering the project ahead of schedule and under budget, allowing the team to devote time to the merger. B. We should complete a needs assessment using the results to update the business case and project charter. C. The project should continue as planned; once live we can begin depreciating the capital. D. The CFO should meet with the Board of Directors to request approval to hire a consulting firm to provide their assistance with the merger

Answer 163

We should complete a needs assessment using the results to update the business case and project charter.

Question 164

The business lead for the human capital project of your program recommended a number of changes to the Change Control Board (CCB). With minimal supporting documentation, the board approved all changes. Now during system integrated testing, your team is uncovering issues. What could have been done to ensure the CCB knew the full picture? A. The Change Control Board should have deferred approving all change requests until after system integrated testing. B. The program manager could have asked the business analysts to provide their recommendation to the Change Control Board in person rather than via email. C. The business lead could have conducted an assessment to understand the relationships and considerations to related development objects. D. The Change Control Board should have adopted a policy of no changes unless they were foundational to the organization's achieving its business objectives.

Answer 164

The business lead could have conducted an assessment to understand the relationships and considerations to related development objects.

Question 165

An entity relationship diagram (ERD), also called a business data diagram, is a data model that shows the business data objects or pieces of information of interest in a product and the cardinality relationship between those objects. Which of the following best describes the cardinality relationship? A. The type of relationship between two entities B. The number of times that data objects occur in relationship to the other data object in the relationship C. The number of times that one entity occurs in relationship to the other entity in the relationship D. The number of nodes in the diagram

Answer 165

The number of times that one entity occurs in relationship to the other entity in the relationship

Question 166

In a meeting with the organization's project management office, you are discussing the potential strategies for the phase-out of a highly complex enterprise software application. You are proposing a segmented cutover; others are suggesting either time-boxed coexistence or perhaps even a longer term coexistence. Your CIO, Dima, listens intently to the conversation and mentions that she is not in favor of coexistence; and she proceeds to recommend which of the following? A. Coexistence, with data replicated to both platforms, so users can gradually migrate to the new system. B. A segmented cutover of the applications being phased out. C. A massive one-time cutover event, in which all modules are replaced on a long weekend D. The organization hire a consulting firm to advise on this matter.

Answer 166

A massive one-time cutover event, in which all modules are replaced on a long weekend When planning solution replacement/phase out, there are four strategies the business analyst should consider: (a) a massive one-time cutover; (b) a segmented cutover approach; (c) time-boxed coexistence; and (d) permanent coexistence. Although it's very well known that massive cutovers are risky, depending on the situation, the risk may need to be accepted. A cost-benefit analysis and a risk assessment can help the project team with this determination. PMI Guide to Business Analysis, section 5.5: Prepare for Transition for Future State, page 135

Question 167

Sami works for a consumer electronics company that is focused on building innovative games. Because of the constantly changing dynamic of the industry, Sami is keenly aware that requirements can lose relevance overnight. To estimate the effort required to perform due diligence as to the relevance of the solution, where would Sami not look? A. Lower-level components of the work breakdown system B. A competitor's press release C. The business analysis plan D. The project management information system (PMIS)

Answer 167

The business analysis plan The obscure nature of wording on PMI exams can add to a further level of complexity. In this scenario, it's asking, "Where would Sami not look?" This means that three answer choices state where Sami would look, so via a process of elimination and grouping by similarities, you're left with only one choice. The business analysis plan is the how and when; it establishes the overarching direction throughout the project. This would not be a source of information to determine the relevance of the solution. Business Analysis for Practitioners, 3.4.1 Requirements Management Plan vs, Business Analysis Plan,

Question 168

Due to the high-tech nature of the proposed solution, you are planning a one-day session to discuss acceptance criteria and metrics, which will be closely monitored both during the project and post go-live to ensure that the solution is aligned with business objectives. Based on the approved stakeholder register, you find a date on which all designated attendees are available. Just before the start of the session, you receive a number of emails requesting the conference line information. What could be the cause of the confusion? A. The invitation didn't clearly state the meeting was to be conducted in person. B. Stakeholder characteristics were not thoroughly refined. C. The attendees were not located in the same geography as the meeting. D. The refinement of complexity level was limited to the view point of the sponsor and business analyst and didn't take into consideration collaboration with the project manager.

Answer 168

Steakholder characteristics were not thoroughly refined Once the business analyst and project manager have identified the project stakeholders, leading practice is to analyze their characteristics based on significance or relevance to the project. This will help with future elicitation sessions, managing the balance of the initiative, and ensuring there is buy-in, support, and a common/consistent understanding of the undertaking. Common characteristics include attitude, complexity, culture, experience, location, level of influence, and level of authority. PMI Guide to Business Analysis, section 4.1: Conduct Stakeholder Analysis, page 328

Question 169

John, your junior colleague, has inquired as to the differences between the requirements management plan and the business analysis plan. How would you best answer his question? A. The requirements management plan is a subsidiary plan of the overall project management plan, whereas the business analysis plan is a complementary artifact. B. The requirements management plan covers the project, whereas the business analysis plan is focused on the effort associated with business analysis. C. Both documents are complementary artifacts. D. The requirements management plan covers both the project and product, whereas the business analysis plan is focused on the effort associated with business analysis.

Answer 169

The requirements management plan covers both the project and product, whereas the business analysis plan is focused on the effort associated with business analysis.

Question 170

Your project intern, Sami, hears you discussing the traceability matrix with Sally, the lead assigned to manage requirements for the ERP initiative. After the discussion, he inquires as to the benefit of the tool. How would you respond? A. The requirements traceability matrix helps to control and monitor product scope. B. The requirements traceability matrix helps to control and monitor project scope. C. The requirements traceability matrix helps to manage customer expectations. D. The requirements traceability matrix helps to manage sponsor expectations.

Answer 170

The requirements traceability matrix helps to control and monitor product scope.

Question 171

You are having a debate with Sami, your project manager, regarding scope management. In this context, which of his following statements is not true regarding requirements? A. Product scope management is improved with requirements traceability. B. Requirements traceability can help determine if there are missing requirements. C. Stakeholder expectations can be managed with requirements traceability. D. The requirements traceability matrix is created while eliciting requirements.

Answer 171

The requirements traceability matrix is created while eliciting requirements

Question 172

Sami is the product owner for the software development of a new mobile application. The project team has decided to use an adaptive methodology versus an iterative or predictive software delivery approach. Over the break, Sami explains that this technique will require grooming over time. What is Sami referring to? A. Backlog prioritization, a foundational agile concept B. Agile, scrum, and XP programming, which are tenets of the Agile Manifesto C. The process to ensure the requirements traceability matrix is up to date D. The steps to ensure that the backlog contains items that are prioritized and relevant

Answer 172

The steps to ensure that the backlog contains items that are prioritized and relevant Adaptive software development, a form of agile, consists of four phases: communication and planning, analysis, design and development, and testing and deployment. As with all agile methods, as requirements are confirmed, they are added to the backlog for prioritization. As these requirements progress through the lifecycle, it's necessary to ensure that the designated matrix is appropriately updated. In the case of adaptive methodologies, a product backlog is used; the method of keeping the tool up to date and relevant is known as backlog grooming. PMI Guide to Business Analysis, section 7.3.2.6: Story Elaboration, page 214

Question 173

An interview is a formal or informal approach to elicit information from stakeholders. The business analyst is using the synchronous interviews to extract more information from the stakeholders. Which of the following statements is not valid with respect to synchronous interviews? A. Can be conducted through email or recorded B. Interviewer is involved in the interview at the same time as the interviewee C. Interviewer is not involved in the interview at the same time as the interviewee D. These interviews are not conducted in real time

Answer 173

Interviewer is not involved in the interview at the same time as the interviewee Asynchronous interviews: These interviews are not conducted in real time; the business analyst or interviewer is not involved in the interview at the same time as the interviewee. Asynchronous interviews can be conducted through email or recorded, for example, where the interview questions are scripted and the interviewee records their responses to the questions through video. Business Analysis for Practitioners, Section 4.5.5.5, Interviews, page 81.

Question 174

Your sponsor, Dima, and project manager, Sami, are quite impressed with the significant number of ideas that have been generated during the facilitated elicitation session. To organize these ideas, which of the following should be done next? A. You organize them using an interrelationship diagram. B. You organize them using an affinity diagram. C. They be outlined in the solution statement. D. They all be included in the work breakdown schedule (WBS), which is part of the project management plan.

Answer 174

You organize them using an affinity diagram

Question 175

You are working in a complex web development project as the business analyst, and you just received an email from your senior asking you to facilitate a requirements elicitation activity to prioritize requirements. What techniques might you use to fulfill your senior requirement? A. Risk analysis, MoSCoW analysis, stakeholder analysis B. Decision analysis, risk analysis, estimation C. Multi-Voting, MoSCoW analysis, time boxing D. Time boxing, voting, estimation

Answer 175

Multi-Voting, MoSCoW analysis, time boxing

Question 176

You are the most experienced business analyst in the organization, and the executive manager wants you to know whether or not a potential solution will be feasible and if it can be delivered within the time constraints. Which of the following feasibility factors should you consider to answer the executive manager? A. Cost-effectiveness feasibility B. Operational feasibility C. Technology feasibility D. Time feasibility

Answer 176

Time feasibility Feasibility is best analyzed according to a variety of important factors: Operational, Cost-effectiveness, Technology, and Time. Time feasibility represents whether or not a potential solution will be feasible if it can be delivered within the time constraints. Business Analysis for Practitioners, 2.5.4 Assess feasibility and organizational impacts for each option, page 30

Question 177

While conducting a requirements prioritization session with your team, which of the following schemes is applied by setting a strict time limit and prioritizing only the work that the team can complete in that duration of time, and is usually used in conjunction with a second prioritization scheme? A. MoSCoW B. Purpose alignment model C. Weighted ranking D. Timeboxing

Answer 177

timeboxing

Question 178

Your newest team member, Dima, creates a poster board with three columns-To Do, Doing, and Done-with development objects posted under each column. Your CEO walks by and approves the information radiator. What was the true intent of the poster board? A. For prioritization of requirements B. As a reminder of work that has been accomplished and what's scheduled C. To provide some amount of traceability D. To apprise the team of her current workload

Answer 178

To provide some amount of traceability Information radiators are large, highly visible displays. When used appropriately, they keep team members and others up to date on the progress of the project. Kanban boards are typically used in adaptive life-cycle projects and show work in progress (WIP) across three columns-To Do, Doing, and Done-providing limited traceability. A kanban board is used in adaptive approaches to track work that is in progress by the project team. It is a visual representation of what work is in progress, whereas the product backlog is the prioritized list of all possible work. The kanban board shows the steps in a workflow, such as the project life cycle phases, and work in progress (WIP) limits for each phase. WIP limits specify how many items (typically user stories or tasks) can be in one workflow step at a time. These limits maximize the productivity of the team by ensuring that it never takes on more work than it can handle. The project team pulls items from the product backlog (usually in priority order) into the kanban board and moves them across each workflow step as each is completed, assuming there is room in the next workflow step. This technique also shows clearly what is or is not complete for any given user story. If bottlenecks emerge, the kanban board and the WIP limits become input into prioritization decisions for work in the product backlog and to manage the progress of items allocated to releases. PMI Guide to Business Analysis, section 7.7.2.4: Kanban Board, page 233

Question 179

You are working with your junior business analyst in the process of assessing design options, and as the senior business analyst of the project, you want to collaborate with the product architects. Which of the following is the reason of this collaboration? A. To provide decision authority about funding a design based on whether it sufficiently addresses the business needs B. To highlight complexities and risks with the design options under discussion C. To contribute infrastructure or operational considerations and risks D. To contribute design ideas

Answer 179

To highlight complexities and risks with the design options under discussion

Question 180

Middle path of your project, you noticed the senior business analyst updating requirements status as it moves through lifecycle states by communicating with appropriate stakeholders and recording changes in the traceability artifact or tool. You asked the business analyst about the purpose of these efforts, which of the following represents the business analyst ideal answer? A. To provide evidence that the requirements are delivered as stated. B. To track requirements towards closure. C. To ensure the appropriate supporting requirements artifacts (such as models, documentation, and test cases) are produced, reviewed and approved at each point in the lifecycle. D. To maintain the integrity of the requirements and associated artifacts.

Answer 180

To track requirements towards closure Exam content outline. Domain 4, Task 3: Update a requirement's status as it moves through its lifecycle states by communicating with appropriate stakeholders and recording changes in the traceability artifact or tool in order to track requirements towards closure.

Question 181

While determining the stakeholders engagement and communication approach on the project you are involved in, the senior business analyst recommended to use the RACI model in this process. Which of the following is the reason of using this tool? A. To use past experience to plan for future work. B. To present the desired level of involvement of each stakeholder for different business analysis activities. C. To look for patterns that may suggest effective ways to engage and communication with stakeholders. D. To promote an efficient and focused meeting for the stakeholders to discuss engagement and communication.

Answer 181

To present the desired level of involvement of each stakeholder for different business analysis activities.

Question 182

You were assigned as the business analyst for a web development project that is managed using an agile methodology. You are working with the business analysis team to define the strategy of requirements traceability through the project. In which business analysis phase are you involved? A. Evaluation B. Planning C. Needs assessment D. Traceability and monitoring

Answer 182

Planning Define strategy for requirements traceability using traceability tools and techniques in order to establish the level of traceability necessary to monitor and validate the requirements. Exam content outline, Domain 2, task 2.

Question 183

You had just started the project execution in last month, and today you received a change request about a solution requirement from one of the project key stakeholders. In this context, which of the following is the document you should review to know roles and responsibilities of the requirements change process? A. Project management plan B. Communication management plan C. Business analysis plan D. Traceability and monitoring approach

Answer 183

Traceability and monitoring approach Components of the traceability and monitoring approach related to change management may include: How requirements changes will be proposed; How changes will be reviewed; How change management decisions will be documented; How requirement changes will be communicated; How changes to requirements, models, traceability, and other product information will be completed and made available once a change is approved; and Roles and responsibilities for the requirements change process. PMI Guide to Business Analysis, section 8.1: Determine Traceability and Monitoring approach, page 255

Question 184

You are leading the business analysts team in an ERP development and implementation initiative for your organization. The initiative is critical and some of the requirements are confidential. While evaluating test results, reports, and other test evidence, which of the following should be your reference? A. Requirements management plan B. Business analysis plan C. Acceptance criteria D. Traceability matrix

Answer 184

Acceptance criteria Exam content outline. Domain 5, task 1: Validate the solution's test results, reports, and other test evidence against the requirements acceptance criteria in order to determine whether the solution satisfies the requirements.

Question 185

You are working with the business analysis team to clarify the boundaries of the proposed solution. The solution development and implementation is critical for the organization and a significant number of requirements have been identified. Which of the following will help keep track of the decisions on requirements that are made? A. Decision tree analysis B. Product requirements list C. Business rules analysis D. Traceability matrix

Answer 185

Traceability matrix

Question 186

Sami, an intern from the local community college, is helping to establish a relationship between functional requirements and deliverables. What tool or technique can you suggest for him to use? A. CRUD matrix B. Use case diagram C. Simplex matrix D. Traceability matrix

Answer 186

Traceability matrix

Question 187

After determining risks and documenting their characteristics, you and the team performed some forms of subjective and objective analysis to the identified risks. While planning for risk responses, you decided to take an action to reduce the probability of one of the product threats. In this situation, which of the following is the risk response strategy you used? A. Avoid B. Mitigate C. Accept D. Transfer

Answer 187

Mitigate

Question 188

You are leading the business analysts team in a large technology infrastructure governmental project. You are involved in a discussion with the project manager regarding the project management plan. From business analysis perspective, which of the following factors is not affecting the level of details maintained in the project management plan? A. Amount of business analysis work being tracked B. Complexity of the business analysis effort C. Roles and authority levels D. Type of project life cycle

Answer 188

Roles and authority levels

Question 189

While documenting the final requirements of your product, your business analysis team members were having a discussion about the attributes of a well written requirement. Which of the following is the advise you can provide your team with regarding the characteristics of a well written requirement? A. Negotiable, testable, consistent, correct, complete, and measurable B. Unambiguous, precise, valuable, independent, testable, and measurable C. Independent, negotiable, valuable, estimable, complete, and measurable D. Unambiguous, precise, consistent, correct, complete, and measurable

Answer 189

Unambiguous, precise, consistent, correct, complete, and measurable

Question 190

Dima is hosting a video conference to elicit information so that she may thoroughly document the solution requirements. Interviews performed in this manner are from which of the following types? A. Structured B. Asynchronous C. Synchronous D. Unstructured

Answer 190

Synchronous

Question 191

The project team has SharePoint site to post team documents and to collaborate. Although it's referenced infrequently for requirements traceability information, because your spreadsheet has become the single source of truth. In addition, maintaining the SharePoint site is very time consuming, and it's become stale over the last few months. The Change Control Board (CCB) has just authorized the addition of new attributes that will further categorize business value. At a minimum, what should you do? A. Update your spreadsheet with the new attributes, plus the associated projects as directed by the CCB, and communicate this update to your project team. B. Update your spreadsheet and the team SharePoint site with the new attributes, plus the associated projects as directed by the CCB, and communicate this update to your stakeholders. C. Update your spreadsheet with the new attributes, plus all the associated projects as directed by the CCB. D. Update your spreadsheet with the new attributes, plus the associated projects as directed by the CCB, and communicate this update to your stakeholders.

Answer 191

Update your spreadsheet and the team SharePoint site with the new attributes, plus the associated projects as directed by the CCB, and communicate this update to your stakeholders.

Question 192

You're working as the business analyst for your organization. Your executive management is asking you to view problems as parts of an overall system rather than reacting to specific parts, outcomes or events and potentially contributing to further development of unintended results. Which of the following is what the executive management is talking about? A. Use nominal group techniques B. Apply system thinking C. Use sensitivity analysis D. Use multi criteria decision analysis

Answer 192

Apply system thinking The executive management is asking to view problems as part of an overall system. System thinking is the ability to analyze information from both a holistic and detailed viewpoint.

Question 193

The resources planning software vendor has just released a new version, it will now allow the organization to integrate it with other software's used in the organization. If the organization wants to quickly release the enhancements with the highest organizational value, which of the following would help to prioritize scope based on cost and benefit? A. Product backlog B. SWOT analysis C. Data flow diagram D. User stories

Answer 193

product backlog

Question 194

While building the traceability matrix, Dima has found a number of development objects that seem to be related. In the process of conducting a dependency analysis, which of the following should be documented? A. Implementation, subset, and benefit dependencies B. Benefit, subset, and value dependencies C. Implementation dependencies and related objects D. Value and implementation dependencies

Answer 194

Implementation, subset, and benefit dependencies When creating the traceability matrix, it's common to find related and dependent objects. A dependency analysis is a technique that will determine whether the requirement could exist without the presence of another. Appropriately categorizing and tracing dependencies will improve stakeholder expectations and the success of the project. PMI Guide to Business Analysis, section 8.2 Establish Relationships and Dependencies, page 257

Question 195

While conducting a requirements prioritization session with your team, which of the following schemes can be used for establishing requirement priorities where participants divide the requirements into four categories of must have, should have, could have, and won't have? A. Purpose alignment model B. Timeboxing C. MoSCoW D. Weighted ranking

Answer 195

MoSCoW

Question 196

The analysis domain centers on requirements management activities. Tasks include the elicitation, analysis, decomposition, acceptance, approval, specification, and validation of the requirements for a product or project. In this context, which of the following actions can be done in order to ensure requirements are complete, accurate and aligned with goals, objectives, and value proposition? A. Validate requirements using tools and techniques such as documentation review, prototypes, demos, and other validation methods B. Evaluate product options and capabilities by using decision-making and valuation techniques. C. Obtain sign-off on requirements baseline using decision-making techniques D. Write requirements specifications using process (such as use cases, user stories), data, and interface details.

Answer 196

Validate requirements using tools and techniques such as documentation review, prototypes, demos, and other validation methods

Question 197

Dima just conducted her first didactic interaction, which went very well. As soon as participants arrived, she separated them into two groups based on their position. Following a few rounds of discussion lasting 30 minutes each, the participants arrived at a mutual consensus. The participants left the 90-minute didactic interaction session with a very good understanding of the rationale and the final decision. In hindsight, were there any opportunities for improvement? A. Yes, prior to separating the participants, Dima should have set the stage. B. No, the session is outlined per the guidelines in the PMI Business Analysis Practice Guide. C. Yes, didactic interaction sessions should be time boxed to 45 minutes. D. Yes, Dima did not conduct a didactic interaction session, but rather a NGT session.

Answer 197

Yes, prior to separating the participants, Dima should have set the stage. When conducting an elicitation activity, there are four stages in which information is gathered. The first stage is the Introduction, in which the business analyst sets the stage and establishes the overall purpose (this is also known as setting the table). The second stage is the question-and-answer section, known as the body of the elicitation session. The third stage is the close, or the conclusion of the elicitation activity. The last stage is the follow-up, whereby the business analyst confirms that the participants understand and agree with the outcome. In this scenario, Dima failed to establish the overall purpose of the session, or "set the stage." PMI Guide to Business Analysis, section 6.5: Conduct Elicitation, page 165

Question 198

While analyzing requirements in the project, the sponsor requested you to use a process model that can visually show the complex flow of use cases. You informed the sponsor that you were about to develop an activity diagram which will achieve what he requested for, but he informed you that he is requesting something else than an activity diagram. In this described situation, which of the following is true? A. You are wrong, as the sponsor is asking for a sequence diagram. B. You are wrong, as the sponsor is asking for a Value stream map. C. The sponsor is wrong, as the activity diagram can visually show the complex flow of use cases. D. You are wrong, as the sponsor is asking for a process flow.

Answer 198

The sponsor is wrong, as the activity diagram can visually show the complex flow of use cases.

Question 199

Your project manager, Sami, requested your assistance with the framework for a tool that will be used during a stakeholder facilitation session to articulate and understand the high-level views surrounding a business proposition. Which of the following actions you should take? A. You start by outlining the relevant criteria on the SMART board. B. You commence by outlining an affinity table, which will be distributed to each participant. C. You draw quadrants for strengths, weaknesses, opportunities, and threats on the white board D. You begin by outlining a capability table on the easel.

Answer 199

You draw quadrants for strengths, weaknesses, opportunities, and threats on the white board

Question 200

You are working as the business analyst for a software development firm, and your firm has an opportunity to win a new governmental project. The only challenge is that this project requires high experienced programmers which you don't have in your firm. You suggested to make a joint venture with another firm that has a very high expertise in code development. Which of the following best describes this situation? A. You accepted the risk B. You enhanced the risk C. You shared the risk D. You exploited the risk

Answer 200

you shared the risk