POINTERS2 Flashcards
3 QUALITY TYPES
QUALITY OF DESIGN
QUALITY OF CONFORMANCE
QUALITY OF PERFORMANCE
is all about set characteristic that the product or service must minimally have to satisfy the requirement of the customer based on market research.
Quality of Design
is basically meeting the standards or user-based characteristics defined in the design phase after the product is manufactured or while the service is delivered.
Quality of Conformance
is how sound the product functions or service performs when used.
Quality of Performance
3 Levels of quality
ORGANIZATIONAL LEVEL
PROCESS LEVEL
PERFORMER/JOB/TASK DESIGN LEVEL
requirements revolve around it’s customer quality requirements
ORGANIZATIONAL LEVEL
units of the organization are categorized into functions or departments like marketing, operations, finance, human resource, and so on.
Process Level
are one of the vital components of the human performance system
INDIVIDUALS
3 BUILDING BRICKS
LEADERSHIP
TEAMWORK
TRAINING
provides a direction to the entire process of tqm. It is about raising the aspirations of followers and enthusing people with a desire to reach their goals.
LEADERSHIP
rather than working individually, employees need to work in teams
TEAMWORK
Employees need to be trained on tqm to become highly productive
TRAINING
