Policies and Procedures in Boarding Establishments Flashcards
(9 cards)
Why do boarding establishments need policies and procedures?
To ensure the safety, welfare and efficient management of the animals in their care
To ensure the safety of staff, customers and the wider public
Why are policies and procedures important?
Clear protocols help maintain hygiene, feeding schedules and medical care of the animals
Procedures protect staff and visitors from potential hazards
Plans for emergencies ensure quick responses
Policies ensure adherence to licencing regulations and animal welfare laws
Transparent policies reassure pet owners about the quality of care
Standardized procedures help employees provide consistent and professional services
Why is insurance in a boarding establishment essential?
Ensures the business is covered in the event of an incident
Avoids business, legal and financial implications from employees, customers and the wider public
What do health and safety policies and procedures for the animals include?
Ensuring all boarded animals are up to date with vaccinations
Protocols for hygiene, cleaning and isolation of sick animals
Plans for fire, power loss or medical emergencies
What do animal welfare policies and procedures include?
Guidelines for nutrition and dietary needs
Ensuring animals receive adequate physical and mental stimulation
Safe methods for handling animals to prevent stress or injury
What do operational policies and procedures include?
Standardized forms and checks for accepting animals
Ensuring employees are equipped with the necessary skills
Maintaining health records, mediation logs and client details
What do legal and ethical policies and procedures include?
Adhering to local regulations
Contracts outlining responsibilities and terms of service
Guidelines for safely moving animals on and off the premises
What are the consequences for not having any policies or procedures in place?
Staff will be ill-equipped for dealing with emergencies
The risk of an emergency happening will be high
Legal action from authorities e.g. fine and prison term
Business receives a bad reputation
Loss of boarding licence
What policies or procedures should be in place to prevent and/or mitigate a fire?
Performing risk assessments
Creating an emergency response plan and an evacuation plan for the animals
Ensuring firefighting equipment is working and maintained
Having accessible and clear fire exits
Complying with current legislation with regards to gas and electricity
Having means of raising an alarm
