Policys Flashcards
What are the COVID-19 questions you need to self-screen for?
Any of the following new or worsening symptoms/signs?
- Fever or chills
- Cough
- Difficulty breathing or shortness of breath
- Sore throat or difficulty swallowing
- Runny nose/stuffy nose
- Decrease or loss of taste and smell
- Nausea, vomiting, diarrhea
- Not feeling well, extreme tiredness, sore muscles
Did I have close contact with a confirmed case or probable case without wearing appropriate PPE?
Have you travelled outside of Canada in the past 14 days?
What are 3 steps to conflict resolution?
Treat others with respect
-listen, look, tone of voice, word selection
Listen until you hear and experience both sides
State your views, needs and feelings
What can problems in the workplace cause?
Decrease in:
- morale
- productivity
- communication
- trust
Uneven work distribution
Not confronting issues
On zoo site and you see a guest smoking, what do you do?
Approach
- politely
- get their attention
- make eye contact
- assertive posture
- firm voice
Inform
- no smoking policy
- facts only, no judgement
Acknowledge if they moved away from other people/animals
Hostile/refuse:
- listen to their feelings, then restate request
- continue to refuse, let them know I will have to notify security
- contact security
What are important attending skills when talking to someone?
Environment
- Non-distracting
- Quiet
- Private
Body posture - facing them, appropriate distance, open position, lean towards them
Eye contact
Gestures - not fidgeting etc
Interested silence
What are good reflective skills?
Reflecting and expressing and summarizing what they have said in your own words
Acknowledgement responses. Mmmhmm, uh huh, go on,
Reflecting content, feelings, meanings
What are some high risk responses you should avoid when talking to someone?
EVALUATING AND JUDGING Agreeing/disagreeing Criticizing/blaming Diagnosing Praising (often condescending, sarcastic)
SOLVING Ordering Threatening Moralizing (you ought to try) Advising Questioning Problem solving
WITHDRAWING
Logical arguing (do you realize that..?)
Reassuring (it’s not that bad)
Diverting (that reminds me of the time when..)
Understanding (I know exactly how you’re feeling)
What are some good keeper qualities?
Respects animals Detail-orientated Continuing education Public-speaking and education skills Knowledgable on H&S, policies, procedures Good attitude Good judgement skills Good conflict resolution and problem solving skills Patient Safety minded Team player
What checks must be made before riding a bicycle on site?
Approved bike helmet (ON standards)
Reviewed appendix - how to safely wear helmet
Tires properly inflated
Brake pad thickness - able to safely lock wheels
Handle bars and saddle are secured in correct position
Seat is a safe and ergonomic height
Plate number properly secured and visible
Where can you ride bikes and what rules to follow?
Only paved roads, except in winter (icy conditions)
Both hands on handlebars - no eating/drinking/distractions etc
Right of way given to pedestrians, animals, emergency vehicles
Use roads under same terms and conditions as other vehicles
16km/hr speed limit
What are the 2 staff obligations under the Hazardous Materials policy?
Participate in WHMIS training programs and use that knowledge to protect theirs and coworkers H&S
Inform supervisor of any:
- supplier/workplace labels that have been removed, defaced, altered
- unsafe work practices of which they are aware
What are the most frequently reported motivation factors for hate crimes?
Race
Religion
Sexual orientation
Gender identity and expression
Why might a victim be reluctant to report a hate crime?
Not recognizing it was motivated by hate
Fear of retaliation
Embarrassment and humiliation
Uncertainty of the criminal justice systems response
What are some hate activities?
Acts of violence
Verbal slurs accompanied by a threat
Vandalism of ethnic, religious, lesbian/gay, minority sites
Sexual assaults
Intimidation and harassment
Bomb threats
Public messages implying members of an identifiable group are to be despised, scorned, denied respect and made subject to ill-treatment on the basis of group affiliation
What is the definition of a hate crime?
Criminal offence committed against a person or property that is motivated in any part by the offender/suspects bias, prejudice or hate based on:
race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation or any other similar factor
What is the procedure in response to incidents of hate activity?
All staff must report incidents to management promptly where the employee is subject to, witness of or has knowledge of a hate activity, or has reason to believe that hate activity may occur
Supervisor/Manager/Division head reports to Director Human Resources (responsible for overall implementation of this policy)
D of HR begins investigation
-police may be involved
- investigator interviews all involved parties/witnesses
- interview notes documented
- Submitted documentation weighed accordingly
- Summary findings shared with all involved parties
What factors can contribute to cold stress?
Environmental conditions:
- Cold air temps
- Air movement
- Relative humidity
In addition
- Wet conditions (rain, snow, sweating)
- Contact with cold objects
- Age, health, physical condition, medication, level of acclimatization
What are cold related illnesses?
CHILLBLAINS:
mild cold injury caused by prolonged and repeated exposure for several hours to air temps between 0-16C (skin will have redness, swelling, tingling and pain)
FROST NIP
mildest form of cold injury. occurs when ear lobes, nose, cheeks, fingers, toes are exposed to the cold and the top layers of skin freeze. skin of the affected area turns white and may feel numb
FROSTBITE
caused by exposure to extreme cold or contact with extremely cold objects (esp metal). Occurs when tissue temps fall below freezing point 0C or blood flow is restricted. Blood vessels may be severely and permanently damaged, blood circulation may stop in the affected tissue. causes inflammation of skin and slight pain. severe cases - may have no pain, burning, prickling sensations resulting in blisters. Frostbitten skin highly susceptible to infection and gangrene
HYPOTHERMIA
Occurs from excessive loss of body heat and consequent lowering of the inner core temperature. Shivering, confusion, loss of muscular control, slurred speech, pallor, blue extremities. Can progress to life-threatening condition: shivering stops, lose consciousness, cardiac arrest
What are the staff responsibilities under the cold stress policy
Wear suitable and appropriate clothing (weather/work)
Co-operate with all measures introduced by management to minimize risks associated with exposure to cold temps - work/warm-up schedule
Comply with instructions and direction regarding cold stress awareness and training
Understand potential adverse health effects and corresponding first aid treatments
What do you do if a staff member is experiencing symptoms of a cold related illness/injury?
Contact control immediately:
-contact nurse, S&S officer, Area supervisor
While waiting:
- move them from source of exposure to warm area
- gently loosen/remove constricting clothing or jewelry that may restrict circulation
- loosely cover area with sterile dressing
- place gauze between fingers/toes (absorb moisture, prevent sticking together)
- carefully/gently wrap in blanket or warm clothing
- warm affected area gradually using lukewarm water or body heat
DO NOT: rub affected area or apply dry heat break blisters allow them to drink alcohol or smoke leave them unattended
What is the response for hypothermia?
Get medical help immediately
- remove from source of exposure to warm area
- ensure wet clothing is removed
- place them between blankets so body temp can rise gradually
- body to body contact may help warm them
- cover their head and neck
- give non-alcoholic/caffeine-free, warm and sweet drinks (unless rapidly losing consciousness or convulsing)
- perform CPR if they stop breathing and continue until assistance arrives
- Use AED if required
- DO NOT use hot water bottles or electric blankets to rewarm
- DO NOT leave unattended
How do wildlife acquisitions occur and when will the zoo accept/acquire wildlife?
Breeding (births, hatchings, cloning e.g. coral) Trade Donation Lease, loan Transfer Purchase Collection Confiscation Presence on zoo property Rescue or rehab for release
If specimens are relevant to, and consistent with, mandate, vision, programs and activities
and
Zoo can provide care and management in accordance with professionally accepted standards and consistent with all relevant legislation
What are reasons that transfers/transitions of animals occur?
Cooperative population management
(genetic, welfare, demographic or behavioural management)
Transfers may include withdrawal through:
donation,
trade,
loan, inter-intrainstitutional transfers,
sale,
escape,
theft
Transitions may include:
Reintroductions to the wild
Humane euthanasia
Natural death
What are the high and low temperatures at which control measures are implemented for staff?
Low:
Forecasted temp: reach or exceed -15C
Windchill forecast: -20C
High:
Humidex reading above 30C
What is the normal range of a persons core body temp?
35.5 - 37.5C
When a persons core body temp rises above what temp can heat illnesses occur?
Above 38C
CBT can increase when the bodys temp control system is overloaded and an individual is no longer able to regulate their CBT within the normal range
What are the different types of heat related illnesses?
HEAT RASH
intense, itchy red skin rash.
caused by blockage of sweat ducts from prolonged wetting of the skin.
Treat: keep skin dry, wear suitable clothing, move to cooler less humid environment
HEAT CRAMPS
From sweating a lot during strenuous activity which depletes body of salts, causing painful muscle cramps (usually abdomen, arms legs).
May be early symptom of heat exhaustion
HEAT EXHAUSTION
serious condition, can develop into heat stroke. Body’s response to depletion of fluid and salt due to sweating. Symptoms: heavy sweating, CBT 38C+, weak pulse with normal or low blood pressure, dizziness, feeling tired and weak, nausea and vomiting, blurred vision
HEAT STROKE - medical emergency
CBT 40C+
Symptoms: confusion, upset or acting strangely, hot dry red skin, fast pulse, headache or dizziness, passes out, convulsions
When would you use the Approval Form for New or Different Animal Scenario?
- Intro for breeding or group integration
- Intro between different species
- Loading/Unloading animals
- Intro to new area/exhibit
- Husbandry or procedure change
Signed by Supervisor, Manager and Curator/Lead Keeper?
What are reasons for euthanasia?
Medical condition
-debalitating deformity, unlikely recovery, severe uncontrollable pain
Psychological distress
Congenital (birth) defect
-undesirable in breeding population
Contagious disease
Food animals
Genetically undesirable
Excess of capacity
Deformity/incompatibility
Research
(if procedure has compromised their future well-being or suitable facilities not found)
Pest control
What regulations/guidelines must euthanasia procedures comply with?
Ontario Animals for Research Act
Guidelines set by:
American Veterinary Medical Association
Canadian Council for Animal Care
What are the two situations where euthanasia is considered part of responsible population management?
Their presence represents potential to have a significant negative impact on the maintenance of long-term genetically healthy and sustainable population
- continued well being cannot be reasonably assured
- appropriate long-term housing cannot be secured
and/or
Exhaustive search has been made to place in an approved facility following population management recommendations of the species and Responsibile Population Management, Acquisitions Transfers and Transitions Policy
-adult animals: up to 2 years given to complete search
What is the procedure listed in the Transport of Animal Carcass policy?
Governed by Dead Animal Disposal Act
-consideration of public (do outside visitor hours)
-use gloves at all times
-use implement to bag small animals
-prevent leakage of animal fluid
(ensure every part of carcass is in contact with truck bed when using crane, front-end loader, fork-lift)
-secure with tarp for transport
driver responsible for disinfecting vehicle:
- park on a slope
- soak with water where contact with carcass
- disinfect, rinse thoroughly, let dry
Animal Health tech responsible for cleaning and disinfecting large equipment used and chains etc:
- operater/user drops off to WHC
- tech advises when ready for pick up
What reasons are there for keeper reassignment?
Personal job development e.g. grade 1
Staff turnover - maintain requirements for areas
Grade coverage
Related individuals
Employee has ability and shows interest in personal skill enhancement
Safety - hazard as a result of keeper incompatibility with animals in area or keeper lost confidence in working with animals
Personality conflict
Approved leave
Light duties
Keeper request
Managements prerogative - collective agreement: “…may be required to work in any other area of the zoo”
What is the procedure under the External Animals on Zoo Site policy?
Every effort to prevent contact between zoo and visiting animals
Mandatory tests and vaccinations before arrival
Free of ecto/endo parasites
Cattle, sheep, goats (subject to agriculture Canada regulations) consigned for slaughter upon leaving
Zoo vet checks when they arrive on site
Animals with nasal/ocular discharge or signs of illness removed by owner
Zoo vet only provides emergency care if necessary
Substitution: owner notifies wildlife health staff prior
What is the procedure under the Stray and Marauding Animal policy?
Not part of collection and poses a potential danger to the health and well-being of zoo animals
Contact Control:
location, species, colour
-try to keep an eye
AC staff attempt to capture
-all employees provide support if asked to do so
Last resort: tranquilize/firearm
What is the procedure under the Animal Movements on Site Policy?
Must be done in compliance with ON Animals for Research Act
Includes unhatched eggs
All movements preceded by communication between WC manager, LK, vets and/or area supervisor
Internal Animal Movement Order
Veterinary Hospital Release Form
(emergency/clinically necessary moves exempt)
WC supervisor ensures animal placed/secured in appropriate transport container
Transport containers in compliance with Animals for Research Act
LAR of IATA used as reference
LK may provide additional guidelines
Vehicle arranged
-meet requirements of Animals for Research Act
(enclosed, climate controlled)
Time: before noon
Outside this time approved by head vet or WC manager
Receiving supervisor ensures appropriate accommodations made prior to move
Proper arrangements for intro/reinto established prior
S&S manager notified 24 hous in advance for dangerous or threatening animals
Urgent move = as much notice as possible
S&S coordinates arrangements to ensure public/staff safety
“Threatening” within double confinement
= accompaniment by S&S not necessary
“Dangerous” accompaniment mandatory
(2 qualified shooters from firearms team)
Non-inventory = WC/WH staff responsibility to ensure handled/transported in a way that ensures safety, comfort, and security
Necessary permits required obtained prior to move
What methods are animal carcasses disposed of under the
Disposal of Dead Animals and Animal-Related Waste Policy?
Routinely disposed of:
- Composting (responsibility of Hort)
- Landfill
Not appropriate for compost/landfill, too bulky to incinerate, quarantine requiring special precautions:
- bagged and sent to pathological waste disposal
- buried in designated areas
- Donation to organization/investigator
- free of disease
- museum, TZ education branch
- quarantine: government lab for diagnosis - Incineration
- cut up, bagged,
- placed in dedicated pathological waste container
- stored in PM room cooler for pick up by contractor
- large carcasses sent to OVC for PM exam & incineration - Burial
- if too large to incinerate
- must be covered by 2ft+ of earth (ON DAD act)
- CFIA may require deeper or addition of lime/sanitizing agent - Food
- young of selected species euth’d to manage population
- disease free carcasses
- animals may receive some direct benefit from novel whole-animal food
Duty vet decides method of disposal, case by case basis
Burial:
Sen Dir W&S, Dir of WC&W, WC manager suggest site
Dir of F&I, Hort manager, Maintenance manager asked for input on site selection (consider location of underground services, future use plans for area)
Final selection approved by CEO, Sen Dir W&S, Dir of WC&W, WC manager, Head of Vet services
Disposal of Dead Animals and Animal-Related Waste is done in compliance with guidelines from where?
- ON Dead Animal Disposal Act
- ON Animals for Research Act
- Canadian Food Inspection Agency
- procedures outlined by Transport of Animal Carcass Policy
In what scenarios are animals transported off site?
Special events for educational programs
Promotional opportunities
Community involvement
Relocation to other facilities
Animal moves, both on and off site, must be done in compliance with what?
Ontario Animals for Research Act
vehicles heated/AC
What is the procedure under the Animal Movements OFF Site Policy for events?
WC supervisor responsible for overseeing will ensure animal is placed and secured in appropriate transport container
Containers comply with ON AR act
- LAR of IATA as reference for size/special requirements
- LK may have additional established requirements for species or specific containers
Transportation vehicle booked by WC branch
- vehicles heated/AC as per ON AR act
- if trailer used: CVOR certified operator to drive
Keepers to carry O&D cellphone when offsite with animals
Event appearances cancelled/postpone at discretion of WC manager (welfare concerns for animal, staff, public)
