pom Flashcards
(42 cards)
What is task conflict?
Differences regarding what should be done, when, by whom, or how.
What is affective conflict?
Includes personality, work style, communication style differences, and perceptions.
What are signs of affective conflict?
- Eye-rolling
- Complaints about others
- Disparaging or derisive tone
- Gossip
- Failing to discuss underlying issues
- Unresolved conflict
How do poorly resolved task conflicts affect affective conflict?
Poorly resolved task conflict leads to affective conflict.
What is the cycle of conflict as described?
Affective conflict creates task conflict, leading to a self-reinforcing loop that harms productivity.
What is the key takeaway regarding conflict?
Affective conflict distracts from real issues.
What differentiates task conflict from affective conflict?
Task conflict involves disagreements over work-related issues, while affective conflict involves personal friction.
What should you do to reframe personality conflicts?
- Pause negative thoughts about colleagues
- Look for shared values
- Filter communication through common goals
Why can some conflict be beneficial?
Innovation requires disagreement, leading to different viewpoints and creativity.
What are the goals when balancing conflict?
- Prevent unnecessary affective conflict
- Resolve task conflict productively
What is the purpose of conflict inventories?
To identify different conflict response styles based on tools like the Thomas Kilmann conflict mode instrument.
What factors influence conflict style?
- Personality
- Environment (workplace culture)
When should you avoid or withdraw from conflict?
In low-stakes issues, when emotions are high, or when safety is at risk.
What is the risk of unresolved avoidance in conflict?
It can lead to affective conflict and resentment.
When is it appropriate to accommodate in conflict?
When the relationship matters more than the issue or short-term harmony is critical.
What is the difference between compromise and collaboration?
Collaboration involves working together towards a solution, while compromise may involve settling for less.
What are key conflict resolution skills?
- Active listening
- Assertive communication
- De-escalation strategies
What does assertive communication include?
Expressing feelings and needs without blaming others.
What is an I-Message?
A communication technique that expresses how someone’s words or actions affect you without blaming them.
What is a common pitfall in communication?
Mental distractions, such as planning your response while others speak.
What does the phrase ‘silence = complicity’ imply?
Leaders must address harmful behavior promptly to avoid being seen as complicit.
What is the importance of assuming positive intent?
It helps to avoid automatically assuming negative intentions in conflicts.
What is a strategy for handling negative responses to an I-Message?
Stay focused on future improvement and avoid hot-button words.
What is the role of psychological safety in conflict resolution?
It ensures all voices feel heard and fosters open communication.
