Power, Authority and Influence Flashcards
What is power?
The capacity of one to influence the behavior of the other so that the latter acts in accordance with the former’s wishes
What are the 2 types of power sources/bases?
Formal: Legitimate, Reward, Coercive
Personal: Referent, Expert
Explain the 5 sources of power?
Legitimate power: The power that comes from ones organizational position or role
Reward power: It is the ability to grant a reward
Coercive power: It is the ability to take something away or punish someone for failing to comply
Referent power: It stems from personal characteristics
Expert power: Comes from knowledge, expertise and special skills
What are the consequences of power?
Commitment (expert/referent)
Compliance (reward, legitimate)
Resistance (coercive)
What is authority?
It is the formal right to get people to do things or control resources. It is a subset of power
What are the 2 types of leadership?
Assigned Leadership: based on occupying a position in an organization
eg: Team heads, leaders, directors, managers
Emergent Leadership: When other perceive an individual as the most influential member of the organization
What is influence?
The change in a person’s attitude, values, beliefs, or behaviors as a result of influence tactics
What are influence tactics?
Actual behaviors used by a person to influence others
What are the 9 influencing tactics?
Consultation
Rational persuasion
Inspirational appeal
Personal appeal
Pressure
Legitimating
Exchange
Coalition
Ingratiation
CRIPPLE CI
What is rational persuasion?
It is the use of facts and logic to make a clear case in support of a request or proposal
eg: feasibility, alternatives
What are inspirational appeals?
It appeals to values, ideals and hopes
What is consultation?
Asks for participation, support and assistance
What is ingratiation?
The use of compliments, doing unsolicited favors, acting differential, using praise and flattery to express confidence in them
What are personal appeals?
Asking to do a favor based on friendship and loyalty. These are useful for requesting a personal favor unrelated to work
What is exchange?
Offering a reward to fulfill your request
