Practice Exam Flashcards by AJ Burgess

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

A. The user deselected Health and Activity data when they backed up their iPhone.
B. Health and Activity data isn’t backed up when backing up to a computer.
C. The user restored from an unencrypted backup.
D. The user deselected Health and Activity data when they restored their backup.

C. The user restored from an unencrypted backup.

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Which feature isn’t available with a Managed Apple Account?

A. iCloud Keychain
B. iCloud Drive
C. News
D. Health

D. Health

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A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

A. Game Mode is active.
B. Mouse Keys is active.
C. The keyboard needs replacement.
D. Sticky Keys is active.

C. The keyboard needs replacement.

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Where can you view the amount of memory that apps are using?

A. Console
B. Apple Diagnostics
C. System Information
D. Activity Monitor

D. Activity Monitor

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Which accessibility feature enlarges text on the screen when you move the pointer over it?

A. VoiceOver
B. Zoom
C. Pointer Control
D. Hover Text

D. Hover Text

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How can you enlarge the view on your Mac using an accessibility feature?

A. Use Increase Transparency.
B. Use Zoom.
C. Use Assistive Touch.
D. Use Magnifier.

B. Use Zoom.

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Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s devices to resolve this issue?

A. Profile syncing is turned on for the Apple Account.
B. Safari extensions are turned on in the iCloud section of Apple Account settings.
C. Safari is turned on in the iCloud section of Apple Account settings.
D. Private Relay is turned on in the iCloud section of Apple Account settings.

C. Safari is turned on in the iCloud section of Apple Account settings.

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Which of these steps should you complete if your iPad fails to back up to iCloud?

A. Ensure that you’re signed in with your Managed Apple Account.
B. Confirm that Bluetooth is turned on.
C. Verify that enough space is available in your iCloud storage.
D. Verify that your iPad has a device passcode and is unlocked.

C. Verify that enough space is available in your iCloud storage.

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Which of these actions should you take if an alert appears after you install a system extension?

A. Open System Information to notarize the extension.
B. Contact the developer for extension support.
C. Use Migration Assistant to update the extension to be compatible with the current version of macOS.
D. Start up the Mac in safe mode, and reinstall the extension.

B. Contact the developer for extension support.

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Which two data types can be included only when you create an encrypted iPhone backup to a Mac?
Select two.

A. Device passcode
B. Face ID
C. Health data
D. Saved passwords
E. Wallet

C. Health data
D. Saved passwords

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Where in Settings can you review configuration profiles?

A. General > Privacy & Security
B. Profiles> Remote Management
C. General > VPN & Device Management
D. Privacy & Security> Profiles

C. General > VPN & Device Management

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You install software that contains a system extension on a Mac. An alert appears. What should you do?

A. Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.
B. Use System Information to inspect and notarize the extension, then restart the Mac.
C. Open Migration Assistant, and update the extension to be compatible with the current version of macOS.
D. Open Privacy & Security settings, allow the extension, and restart the Mac.

D. Open Privacy & Security settings, allow the extension, and restart the Mac.

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Which type of information can you review in System Information?

A. Analytics data that was sent to Apple
B. Results after running System Diagnostics
C. Results after running Apple Diagnostics
D. Results from Crash Reports

C. Results after running Apple Diagnostics

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What must you do to start Apple Diagnostics? (image of macOS startup options)

A. Press and hold Option-D.
B. Press and hold Command-Option-D.
C. Press and hold Command-D.
D. Press and hold Shift-D.

C. Press and hold Command-D.

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Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which user action would cause this?

A. Resetting network settings
B. Unenrolling from the organization’s MDM solution
C. Releasing the device from Apple Business Manager
D. Signing out of their personal Apple Account

B. Unenrolling from the organization’s MDM solution

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Which two of these conditions are required to automatically sync Safari profiles between devices?
Select two.

A. Devices use complex passwords.
B. Devices are signed in with the same Apple Account.
C. Safari is turned on in the iCloud section of Apple Account settings.
D. Private Browsing is turned off.
E. “Website tracking: Prevent cross-site tracking” is turned on.

B. Devices are signed in with the same Apple Account.
C. Safari is turned on in the iCloud section of Apple Account settings.

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An app stopped responding. How can you use the Dock to force the app to quit?

A. Shift-click the app icon, then choose Force Quit from the shortcut menu.
B. Control-click the app icon, then choose Force Quit from the shortcut menu.
C. Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.
D. Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.

B. Control-click the app icon, then choose Force Quit from the shortcut menu.

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What keyboard shortcut can you type to open the Force Quit Applications window?

A. Option-Control-power button
B. Control-Command-power button
C. Option-Command-Esc (Escape)
D. Control-Command-Esc (Escape)

C. Option-Command-Esc (Escape)

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Which are two requirements to sync Safari profiles automatically between devices?
Select two.

A. Two-factor authentication
B. Contact Key Verification
C. Safari turned on in the iCloud section of Apple Account settings
D. Devices with the same Sign-In & Security settings
E. Devices signed in using the same Apple Account

C. Safari turned on in the iCloud section of Apple Account settings
E. Devices signed in using the same Apple Account

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Which two features do you need to set up passkeys on Apple devices?
Select two.

A. App-Specific Passwords
B. Two-factor authentication
C. Legacy Contact
D. iCloud Keychain
E. Account Recovery

B. Two-factor authentication
D. iCloud Keychain

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Which setting should you turn off to stop your iPhone from automatically joining a network you no longer use?

A. Ask to Join Networks
B. Auto-Link
C. Preferred Networks
D. Auto-Join

D. Auto-Join

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What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?

A. tccutil
B. dscl
C. ifconfig
D. Sysadminctl

A. tccutil

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A user’s personal Mac updated to the latest version of macOS last week. Their work Mac doesn’t show the update as available. Why isn’t the update available on the users work Mac?

A. The organization’s MDM solution deployed a bootstrap token to the Mac.
B. The organization’s MDM solution is deferring updates.
C. The user is signed in with a personal Apple Account.
D. The user doesn’t have an Administrator account on the Mac.

B. The organization’s MDM solution is deferring updates.

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A user has an external storage device. They can read files from the external storage device, but they can’t write to it from their Mac. Which drive format could prevent writing to an external storage device from the user’s Mac?

A. NTFS
B. exFAT
C. MS-DOS (FAT32)
D. macOS Extended (Journaled)

A. NTFS

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25. Which two methods can you use to transfer a sysdiagnose report from your iPad? Select two. A. Go to Settings> General> AppleCare & Warranty> Analytics Data, then use AirDrop to transfer the sysdiagnose report. B. Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync. C. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync. D. Go to Settings> Privacy & Security> Analytics & Improvements> Analytics Data, then use AirDrop to transfer the sysdiagnose report. E. Go to Settings> General> AirPlay & Continuity> Analytics Data, then use AirDrop to transfer the sysdiagnose report.

C. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync. D. Go to Settings> Privacy & Security> Analytics & Improvements> Analytics Data, then use AirDrop to transfer the sysdiagnose report.

26. What should you do to run system diagnostics on Mac? A. In Activity Monitor, go to View> Run System Diagnostics. B. In Console, go to View> Run System Diagnostics. C. In Feedback Assistant, choose System Diagnostics from the pop-up menu. D. In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

A. In Activity Monitor, go to View> Run System Diagnostics.

27. Which feature limits what a root user can do to macOS? A. XProtect B. Full Disk Access C. System Integrity Protection D. Secure Enclave

C. System Integrity Protection

28. Which of these would you need to use Continuity features? A. Siri turned on for all devices B. All devices connected to the same SSID C. Wi-Fi turned on for all devices D. All devices signed in to a different Apple Account

C. Wi-Fi turned on for all devices

29. Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network? A. Limit IP Address Tracking is turned on. B. Private Wi-Fi Address is turned on. C. Low Data Mode is turned on. D. Location Services is turned on.

B. Private Wi-Fi Address is turned on.

30. A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report? A. Console B. Network Utility C. Wireless Diagnostics D. Wi-Fi Utility

C. Wireless Diagnostics

31. A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? Select two. A. Apple is no longer signing the version of iOS installed on their iPhone. B. VPN or proxy connections are preventing the iPhone from contacting the update servers. C. A time-based deferral is set on the iPhone. D. They must back up their iPhone before they can upgrade it. E. Their iPhone isn't fully charged.

B. VPN or proxy connections are preventing the iPhone from contacting the update servers. C. A time-based deferral is set on the iPhone.

32. What does the screen with a folder and question mark indicate? A. The Mac doesn't contain a working version of macOS. B. Apple servers can't verify the macOS version. C. The Mac couldn't start up from macOS Recovery over the internet. D. The startup disk is encrypted.

A. The Mac doesn't contain a working version of macOS.

33. Which Console report details events while macOS is being used? A. Crash Reports B. Diagnostic Reports C. Spin Reports D. system.log file

B. Diagnostic Reports

34. A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hotspot doesn't connect. Which method should the user try next to solve the issue? A. Go to General> Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings. B. Go to Personal Hotspot, and set "Allow Others to Join". C. Go to Cellular> Cellular Data Options, then turn on Data Roaming. D. Go to Cellular> Cellular Data Options, then set Data Mode to Allow More Data on 5G.

A. Go to General> Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.

35. How do you access Wireless Diagnostics and view additional network information from the menu bar? A. Press and hold the option key, then click the Wi-Fi icon. B. Click the Wi-Fi icon. C. Right-click the Wi-Fi icon, then click the network SSID. D. Press and hold the command key, then click the Wi-Fi icon.

A. Press and hold the option key, then click the Wi-Fi icon.

36. A user can't open an app on their iPhone. Which two methods help them open the app? Select two. A. Force the app to close and reopen. B. Correct errors in Settings> Apps> [app name]. C. Tap and hold the app, then choose Relaunch from the shortcut menu. D. Delete the app, then redownload it. E. Edit Location Access settings for the app.

A. Force the app to close and reopen. D. Delete the app, then redownload it.

37. What could be a reason you can't update your compatible iPad to the latest iPadOS? A. Your iPad is connected to cellular only. B. Your iPad battery level is lower than 50 percent. C. Your iPad doesn't have enough available storage space. D. The Apple Account used to update to the latest iPadOS doesn't have iPadOS in Purchase History.

C. Your iPad doesn't have enough available storage space.

38. While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason? A. The iPad failed to activate during setup. B. The device was released from Apple School Manager. C. The organization's MDM solution is managing Setup Assistant. D. The user selected "Skip all setup screens".

C. The organization's MDM solution is managing Setup Assistant.

39. A user finds several Recovered Files folders in the Trash. What should you advise the user to do? A. Do nothing. Malware was detected. B. Retrieve useful files, then empty the Trash. C. Change preference files. D. Delete all the folders immediately.

B. Retrieve useful files, then empty the Trash.

40. A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected? A. System Information> Hardware> Volumes B. System Information> Hardware> USB C. System Settings> General> Storage D. System Settings> General> Device Management

B. System Information> Hardware> USB

41. Where in Recovery app > Recovery Log can you set the view to display only error messages? A. Message Type B. Detail Level C. Log Type D. Filter Level

B. Detail Level

42. You are signed into a Mac using an administrator account. How do you reset a user password? A. Reset the password in System Settings > Users & Groups. B. Use your administrator password to log in to the user's account, and follow the prompts to change their password. C. Reset the password using Keychain Access. D. Reset the password using Passwords.

A. Reset the password in System Settings > Users & Groups.

43. How do you start your MacBook Pro in macOS Recovery? A. Press and hold Command-Option-R until "Loading startup options" appears. Enter an administrator password, then click the macOS Recovery icon. B. Press and hold the power button until "Loading startup options" appears, click Options, then click Continue. C. Hold down the Power-Shift-Control-Option keys, then choose macOS Recovery. D. Press the power button, then immediately press and hold Command-R.

B. Press and hold the power button until "Loading startup options" appears, click Options, then click Continue.

44. Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio? A. Network> DNS Management B. Ethernet> Advanced C. Network> Ethernet> Restore Defaults D. Network> Ethernet> Details

D. Network> Ethernet> Details

45. Which of these isn't included with an iCloud backup? A. App settings B. Home configuration C. Apple Watch backups D. Face ID settings

D. Face ID settings

46. What are other requirements for iCloud backups to occur automatically when connected to a power source? A. Fully charge the device and turn on iCloud Backup in General> iPhone Storage. B. Connect to Wi-Fi and lock the screen. C. Connect to Wi-Fi and unlock the screen. D. Fully charge the device and turn on iCloud in General> Backup.

B. Connect to Wi-Fi and lock the screen.

47. You have two compatible Apple devices in close proximity and want to use Instant Hotspot. Which two are additional requirements to use Instant Hotspot? Select two. A. Each device is signed in with the same Apple Account. B. Each device has Wi-Fi and Bluetooth turned on. C. Both devices must be connected to the same mobile network provider. D. Each device has IPv6 turned on. E. Each device must be signed in to a different Apple Account.

A. Each device is signed in with the same Apple Account. B. Each device has Wi-Fi and Bluetooth turned on.

48. You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion. What steps should you complete to use Apple Diagnostics? (image of macOS startup options, disk and gear on a black background) A. Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears. B. Press and hold the power button until Options appears. Release the power button, then press and hold Command-D. C. Press and hold the power button until Options appears. Release the power button, then press and hold Option-D. D. Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.

B. Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

49. Which event can automatically send Mac analytics information to Apple? A. System Diagnostics starts. B. An app fails to get data from another app. C. An app tries to get data that Privacy & Security settings protect. D. A system error occurs that causes your Mac to restart.

D. A system error occurs that causes your Mac to restart.

50. What can you monitor using the Activity Monitor icon in the Dock? A. Storage Utilization B. Wi-Fi Connections C. Network Usage D. Hardware Connections

C. Network Usage

51. A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet? A. Open captive.apple.com in a browser to bring up the dialog. B. Ask the MDM administrator to provide a Wi-Fi profile for the airport' lounge's Wi-Fi. C. Go to System Settings> Wi-Fi, click Details, then turn off "Limit IP address tracking". D. Go to System Settings> Wi-Fi, click Details, then set "Private Wi-Fi address" to Fixed.

A. Open captive.apple.com in a browser to bring up the dialog.

52. You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery? A. Mount the volume in Disk Utility, and enter the administrator password. B. Select an administrator, then provide the account password. C. Enter the administrator's six-digit MFA code after it arrives. D. Enter the administrator's Recovery Lock password.

B. Select an administrator, then provide the account password.

53. A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password? A. Use the Reset All Settings option in Settings. B. Create a new encrypted backup on a different Mac. C. Use the Reset Network Settings option in Settings. D. Restart their iPhone and reconnect it to the Mac.

A. Use the Reset All Settings option in Settings.

54. A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete? A. Go to General> AirDrop, then turn on Use Cellular (or Mobile) Data. B. Go to General> AirPlay & Continuity, then turn on Handoff. C. Go to General> AirDrop, then turn on Bringing Devices Together. D. Go to VPN> Disconnect, then restart the transfer.

A. Go to General> AirDrop, then turn on Use Cellular (or Mobile) Data.

55. How do you view details about your Wi-Fi connection on a Mac? A. Option-click the Wi-Fi status menu in the menu bar. B. Option-click the Wi-Fi status in System Settings> Network. C. Control-click the Wi-Fi status menu in the menu bar. D. Control-click the Wi-Fi status in System Settings> Network.

A. Option-click the Wi-Fi status menu in the menu bar.

56. A user wants to use AirDrop to send items. What is a reason a user can't use AirDrop? A. They turned off Bluetooth. B. They didn't install AirDrop. C. They turned on Handoff. D. They turned off Personal Hotspot.

A. They turned off Bluetooth.

57. Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks? A. WPA3 Enterprise B. WPA Personal C. WPA3 Personal D. WPA3 Transitional

A. WPA3 Enterprise

58. Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery? A. Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart. B. Take the Mac to an Apple Authorized Service Provider with proof of purchase. C. When prompted, enter the recoveryOS password. D. When prompted, enter the Bypass Key.

C. When prompted, enter the recoveryOS password.

60. How does a private Wi-Fi address help keep your privacy? A. It requires that applications request access before being allowed to send traffic on the network. B. It generates a new MAC address for each network you connect to. C. It prohibits non-App Store applications from providing location-based suggestions. D. It restricts MAC addresses to prevent unauthorized devices from connecting to your network.

B. It generates a new MAC address for each network you connect to.

61. A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data? A. Ask the MDM administrator to enable Managed Activation Lock on the iPad. B. Ask the MDM administrator to enable Managed Lost Mode on the iPad. C. Ask the MDM administrator to enable Find My and mark the iPad as lost. D. Ask the user to sign into Find My on iCloud and mark the iPad as lost.

B. Ask the MDM administrator to enable Managed Lost Mode on the iPad.

63. Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager? A. Personal Apple Account B. Secure Apple Account C. Managed Apple Account D. Business Apple Account

C. Managed Apple Account

64. Which feature requires apps to ask permission before they collect data about your activity across other apps and websites? A. App Tracking Transparency B. Safety Check C. Sensitive Content Warning D. Private Browsing

A. App Tracking Transparency

65. Where in System Settings can you review configuration profiles? A. Control Center> VPN B. Privacy & Security> App Management C. Users & Groups> Network Account Server D. General > Device Management

D. General > Device Management

66. A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed? A. Their iPhone has a restriction that prevents the user from erasing it. B. Their iPhone is experiencing a software issue and must be restored. C. Their iPhone is running a previous iOS version and must be updated first. D. Their iPhone doesn't support the feature.

A. Their iPhone has a restriction that prevents the user from erasing it.

67. What could be a reason Mac doesn't automatically upgrade to macOS Sequoia? A. A volume owner must approve upgrades. B. A secure token user must approve upgrades. C. "Install macOS updates" is turned off in System Settings> General> Software Update. D. "Download new updates when available" is turned off in System Settings> General> Software Update.

A. A volume owner must approve upgrades.

68. What should you do before you use safe mode? A. Run Apple Diagnostics. B. Disconnect from all networks and disable Wi-Fi and Bluetooth. C. Run Disk Utility from macOS Recovery. D. Disconnect peripherals and accessories.

D. Disconnect peripherals and accessories.

69. Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use? A. The one that's first in the service order. B. The one with the lowest MTU. C. The one with the fastest bandwidth. D. The one with the highest security.

A. The one that's first in the service order.

70. How do you limit access to your location in "Precise Location Access" for certain apps on your iPad? A. Go to Settings> General> Location Services, then edit the settings for each app. B. Open each app and edit the Location Access settings. C. Delete and reinstall the app. D. Go to Settings> Privacy & Security> Location Services, then edit settings for each app.

D. Go to Settings> Privacy & Security> Location Services, then edit settings for each app.

71. Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? Select two. A. Handoff B. AirDrop C. AirPlay to Mac D. Sidecar E. Auto Unlock

B. AirDrop C. AirPlay to Mac

72. What does a Rapid Security Response do? A. Delivers important security improvements between software updates B. Sends users a security notification if a third party altered system files on their device C. Prevents users from downloading applications outside the App Store for a specified time D. Displays a security report to the user with current malware and virus definitions

A. Delivers important security improvements between software updates

73. Why doesn't the latest iOS release appear in Settings > General > Software Update on an iPhone? A. MDM is managing software updates and upgrades. B. Lockdown Mode is turned on. C. There isn't enough local storage for the upgrade. D. The Wi-Fi network was configured by MDM.

A. MDM is managing software updates and upgrades.

74. What would cause you to need to use recovery mode to restore your iPhone? A. The secure network connection with Apple is lost. B. You want to start in single-user mode. C. Your screen is stuck on the Apple logo for several minutes with no progress bar. D. An App Store update times out.

C. Your screen is stuck on the Apple logo for several minutes with no progress bar.

75. Which of these is a Continuity feature? A. iCloud Keychain B. Notifications C. Universal Clipboard D. Siri

C. Universal Clipboard

62. Why are passkeys more secure than passwords? A. They generate a unique shared secret for every account on the device. B. They work on Apple devices only. C. They use XProtect to create signed certificates in iCloud Keychain. D. They are less vulnerable to phishing.

D. They are less vulnerable to phishing.

59. Which feature is available for Managed Apple Accounts but not for personal Apple Accounts? A. Access to the Appleseed for IT beta program B. Security Key Rotation C. Managed iCloud Keychain D. Managed and verified two-factor authentication

A. Access to the Appleseed for IT beta program