Practice exam apple

Question 1

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

Answer 1

The user restored from an unencrypted backup.

Question 2

Which feature isn�t available with a Managed Apple Account?

Answer 2

Health

Question 3

A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

Answer 3

The keyboard needs replacement.

Question 4

Where can you view the amount of memory that apps are using?

Answer 4

Activity Monitor

Question 5

Which accessibility feature enlarges text on the screen when you move the pointer over it?

Answer 5

Hover Text

Question 6

How can you enlarge the view on your Mac using an accessibility feature?

Answer 6

Use Zoom

Question 7

Safari profiles aren�t syncing between a user�s Mac and iPhone. What should you verify on the user�s devices to resolve this issue?

Answer 7

Safari is turned on in the iCloud section of Apple Account settings.

Question 8

Which of these steps should you complete if your iPad fails to back up to iCloud?

Answer 8

Verify that enough space is available in your iCloud storage.

Question 9

Which of these actions should you take if an alert appears after you install a system extension?

Answer 9

Contact the developer for extension support.

Question 10

Which two data types can be included only when you create an encrypted iPhone backup to a Mac?
Select two.

Answer 10

C. Health data
D. Saved passwords

Question 11

Where in Settings can you review configuration profiles?

Answer 11

General > VPN & Device Management

Question 12

You install software that contains a system extension on a Mac. An alert appears. What should you do?

Answer 12

Open Privacy & Security settings, allow the extension, and restart the Mac.

Question 13

Which type of information can you review in System Information?

Answer 13

Results after running Apple Diagnostics

Question 14

What must you do to start Apple Diagnostics? (image of macOS startup options)

Answer 14

Press and hold Command-D.

Question 15

Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which user action would cause this?

Answer 15

Unenrolling from the organization�s MDM solution

Question 16

Which two of these conditions are required to automatically sync Safari profiles between devices?
Select two.

Answer 16

B. Devices are signed in with the same Apple Account.
C. Safari is turned on in the iCloud section of Apple Account settings.

Question 17

An app stopped responding. How can you use the Dock to force the app to quit?

Answer 17

Control-click the app icon, then choose Force Quit from the shortcut menu.

Question 18

What keyboard shortcut can you type to open the Force Quit Applications window?

Answer 18

Option-Command-Esc (Escape)

Question 19

Which are two requirements to sync Safari profiles automatically between devices?
Select two.

Answer 19

C. Safari turned on in the iCloud section of Apple Account settings
E. Devices signed in using the same Apple Account

Question 20

Which two features do you need to set up passkeys on Apple devices?
Select two.

Answer 20

B. Two-factor authentication
D. iCloud Keychain

Question 21

Which setting should you turn off to stop your iPhone from automatically joining a network you no longer use?

Answer 21

D. Auto-Join

Question 22

What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?

Answer 22

tccutil

Question 23

A user�s personal Mac updated to the latest version of macOS last week. Their work Mac doesn�t show the update as available. Why isn�t the update available on the users work Mac?

Answer 23

The organization�s MDM solution is deferring updates.

Question 24

A user has an external storage device. They can read files from the external storage device, but they can�t write to it from their Mac. Which drive format could prevent writing to an external storage device from the user�s Mac?

Answer 24

NTFS

Question 25

Which two methods can you use to transfer a sysdiagnose report from your iPad? Select two.

Answer 25

C. Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync. D. Go to Settings> Privacy & Security> Analytics & Improvements> Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Question 26

What should you do to run system diagnostics on Mac?

Answer 26

In Activity Monitor, go to View> Run System Diagnostics.

Question 27

Which feature limits what a root user can do to macOS?

Answer 27

System Integrity Protection

Question 28

Which of these would you need to use Continuity features?

Answer 28

Wi-Fi turned on for all devices

Question 29

Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network?

Answer 29

Private Wi-Fi Address is turned on.

Question 30

A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Answer 30

Wireless Diagnostics

Question 31

A managed iPhone doesn�t offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? Select two.

Answer 31

B. VPN or proxy connections are preventing the iPhone from contacting the update servers. C. A time-based deferral is set on the iPhone.

Question 32

What does the screen with a folder and question mark indicate?

Answer 32

The Mac doesn�t contain a working version of macOS.

Question 33

Which Console report details events while macOS is being used?

Answer 33

Diagnostic Reports

Question 34

A user�s Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hotspot doesn�t connect. Which method should the user try next to solve the issue?

Answer 34

Go to General> Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.

Question 35

How do you access Wireless Diagnostics and view additional network information from the menu bar?

Answer 35

Press and hold the option key, then click the Wi-Fi icon.

Question 36

A user can�t open an app on their iPhone. Which two methods help them open the app? Select two.

Answer 36

A. Force the app to close and reopen. D. Delete the app, then redownload it.

Question 37

What could be a reason you can�t update your compatible iPad to the latest iPadOS?

Answer 37

Your iPad doesn�t have enough available storage space.

Question 38

While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason?

Answer 38

The organization�s MDM solution is managing Setup Assistant.

Question 39

A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

Answer 39

Retrieve useful files, then empty the Trash.

Question 40

A user reports that their USB storage device isn�t appearing in the Finder. The storage device also isn�t appearing in Disk Utility. Where can you verify that the storage device is connected?

Answer 40

System Information> Hardware> USB

Question 41

Where in Recovery app > Recovery Log can you set the view to display only error messages?

Answer 41

Detail Level

Question 42

You are signed into a Mac using an administrator account. How do you reset a user password?

Answer 42

Reset the password in System Settings > Users & Groups.

Question 43

How do you start your MacBook Pro in macOS Recovery?

Answer 43

Press and hold the power button until �Loading startup options� appears, click Options, then click Continue.

Question 44

Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio?

Answer 44

Network> Ethernet> Details

Question 45

Which of these isn�t included with an iCloud backup?

Answer 45

Face ID settings

Question 46

What are other requirements for iCloud backups to occur automatically when connected to a power source?

Answer 46

Connect to Wi-Fi and lock the screen.

Question 47

You have two compatible Apple devices in close proximity and want to use Instant Hotspot. Which two are additional requirements to use Instant Hotspot?

Answer 47

A. Each device is signed in with the same Apple Account. B. Each device has Wi-Fi and Bluetooth turned on.

Question 48

You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion. What steps should you complete to use Apple Diagnostics? (image of macOS startup options, disk and gear on a black background)

Answer 48

Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

Question 49

Which event can automatically send Mac analytics information to Apple?

Answer 49

A system error occurs that causes your Mac to restart.

Question 50

What can you monitor using the Activity Monitor icon in the Dock?

Answer 50

Network Usage

Question 51

A user connected their Mac to an airport lounge�s Wi-Fi, but they dismissed the sign-in dialog. They can�t use the internet. Which steps should you tell them to complete so they can use the internet?

Answer 51

Open captive.apple.com in a browser to bring up the dialog.

Question 52

You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

Answer 52

Select an administrator, then provide the account password.

Question 53

A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can�t restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

Answer 53

Use the Reset All Settings option in Settings.

Question 54

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

Answer 54

Go to General> AirDrop, then turn on Use Cellular (or Mobile) Data.

Question 55

How do you view details about your Wi-Fi connection on a Mac?

Answer 55

Option-click the Wi-Fi status menu in the menu bar.

Question 56

A user wants to use AirDrop to send items. What is a reason a user can�t use AirDrop?

Answer 56

They turned off Bluetooth.

Question 57

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

Answer 57

WPA3 Enterprise

Question 58

Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

Answer 58

When prompted, enter the recoveryOS password.

Question 59

Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?

Answer 59

Access to the Appleseed for IT beta program

Question 60

How does a private Wi-Fi address help keep your privacy?

Answer 60

It generates a new MAC address for each network you connect to.

Question 61

Why are passkeys more secure than passwords?

Answer 61

They are less vulnerable to phishing.

Question 62

A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

Answer 62

Ask the MDM administrator to enable Managed Lost Mode on the iPad.

Question 63

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

Answer 63

Managed Apple Account

Question 64

Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?

Answer 64

App Tracking Transparency

Question 65

Where in System Settings can you review configuration profiles?

Answer 65

General > Device Management

Question 66

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Answer 66

Their iPhone has a restriction that prevents the user from erasing it.

Question 67

What could be a reason Mac doesn�t automatically upgrade to macOS Sequoia?

Answer 67

A volume owner must approve upgrades.

Question 68

What should you do before you use safe mode?

Answer 68

Disconnect peripherals and accessories.

Question 69

Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use?

Answer 69

The one that�s first in the service order.

Question 70

How do you limit access to your location in �Precise Location Access� for certain apps on your iPad?

Answer 70

Go to Settings> Privacy & Security> Location Services, then edit settings for each app.

Question 71

Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? Select two.

Answer 71

B. AirDrop C. AirPlay to Mac

Question 72

What does a Rapid Security Response do?

Answer 72

Delivers important security improvements between software updates

Question 73

Why doesn�t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Answer 73

MDM is managing software updates and upgrades.

Question 74

What would cause you to need to use recovery mode to restore your iPhone?

Answer 74

Your screen is stuck on the Apple logo for several minutes with no progress bar.

Question 75

Which of these is a Continuity feature?

Answer 75

Universal Clipboard