Practice Test #1 Flashcards
(152 cards)
Percentage of total dollars you receive from services and retail products sold is?
Commission
Supplies used in daily salon operations
Consumption
The money a typical Guest spends on services and products during their salon visit determines
Average Ticket
_______ is using verbal and non-verbal cues to show you are interested in the conversation.
Active listening
Certain regulatory agencies and taxing laws require that you maintain correct:
Business records
A __________ should include the Guest’s name and contact information, along with the original requested time and date of the appointment:
Cancellation list
A _______ is required when seeking financial assistance to open your salon:
Business plan
______ is when a stylist rents space in an existing establishment and has the ability to independently generate revenue:
Booth rental
An image or trademark that represents you or your business:
a brand
The movement and position of your body is a communication skill:
Body language
At this elevation, no lifting or raising of the hair is required during the cutting process, producing maximum weight:
0 degrees
This elevation provides graduation and stacking with medium elevation:
45 degree
This elevation provides uniform lengths:
90 degrees
At this elevation, lengths become progressively longer starting from the top to the bottom:
180 degree
A reaction to a product is referred to as the following:
An allergy
Abnormal amount of hair loss:
Alopecia
An area on the scalp that is smooth, slightly pink, irregularly shaped and lacking hair:
Alopecia areata
An extreme case where an autoimmune disease attacks hair follicles over the entire head:
Alopecia totalis
________ is a medical condition involving loss of all hair over the entire body:
Alopecia universalis
The active growth phase of the hair follicles:
Anagen
Androgenic alopecia affects the dollowing:
male and female
Alkalinity pH range is:
7.1 to 14
Bleach is also known as:
lighter and decolorizer
One part of a group of viscous (thick), water-soluble amino alcohols:
Alkanolamines