Practice Test Flashcards
Who’s is he NA’s supervisor?
Licensed nurse
Requirements for NA certification are:
State and federal regulations
Who develops the residents plan of care?
Care team
What is the care teams goal?
To provide physical and emotional support for each resident
Who is likely to spend the most time with a resident?
NA
As a team member, the NA’s role is:
To coordinate care with them members
And NA is attending a team conference about a resident in her care. An important contribution she could make would be:
To share information about the resident
Who is the MOST important member of the care team?
Resident
What should NAs do if they are unable to work?
Notify the supervisor as soon as possible
Getting along with Co-worker includes:
Being dependable
How important is the NA’s attitude to each resident’s well- being?
Very important
Confidentiality applies to which of the following?
All medical, personal, and financial issues
Which of the following applies to a resident’s belongings?
Legal actions may result of possessions are lost or stolen
Residents often share private information with NAs. If the NA shares this information with other residents, it violates:
Confidentiality
Which of the following behaviors is NOT acceptable?
Verbal and physical abuse
An NA is caring for Mr. Jones who is terminally ill. Another resident asks the NA, “Is it true that Mr. Jones is dying?” The NA’s BEST response would be:
“I’m sorry, but I cannot discuss Mr. Jones’ condition with you.”
What is the MOST important role for each resident’s family and friends?
They provide emotional support for the resident
What should you do if you are uncertain how to perform an assigned tasks?
Ask for help
What is the resident bill of rights?
Legal document
An NA can help residents with spiritual needs:
By listening to them talk about their beliefs
Which of the following is NOT a right?
Not interfere with care
If the NA disagrees with a resident’s lifestyle, the NA should:
Respect the resident’s beliefs
What is the job of an ombudsman?
Impartial person who investigates complaints
Mrs. Fleming prefers listening to music and reading rather than attending group activities. What should the NA do?
Respect Mrs. Fleming’s wishes, and do not force her to attend activities
Which of the following is MOST important when planning and providing care?
The resident’s values, beliefs, cultural practices, and personality
The NA needs to use the beside table for a procedure, and there are religious items on the table top. What should the NA do?
Explain that spaces needed, and ask the resident where to store the items
Mrs. Taylor is crying when the NA enters her room. She claims the aide on night shift yelled at her and forced her into bed. What is the NA’s BEST response?
“I will speak with my supervisor about the matter”
A resident asks whether he is going to die. What is the NA’s BEST response?
“I do not know the answer, but I will ask my supervisor to talk with you.”
When caring for a resident with different cultural beliefs than yours, it is important to remember:
Habits and cultural practices affect the way a person responds to care
Every resident has the right to file complaints:
Without reprisal
Legal action may be taken:
For not reporting suspected abuse
What should you do if you observe someone abusing or neglecting a resident?
Report your observations immediately
A resident is very upset and asks for the name of your supervisor do she can report you. What is your correct action?
Give her your supervisor’s name
Mrs. Haskell uses her call signal often during the night; then she forgets why she called. Your BEST response would be:
I will wait a minute, and maybe you can remember
It is important to accept a resident’s beliefs:
Even when you do not agree
A persons most BASIC needs are:
Physical requirements
How can the NA help a new resident adapt to the are facility?
Discuss activities and ask about preferences
The way you treat resident’s affects:
How they feel about themselves
What is the BEST way to get to know each person in your care?
Take time to listen
Why should you knock before entering a resident’s room
To provide privacy and courtesy
What should you do if a resident has trouble remembering your name?
Say your name whenever you enter the room
What should a NA do when a resident is agitated?
Talk to him calmly and reassuringly
Interaction between a resident and significant others should be:
Encouraged
What is the FIRST action for an NA if a friend or relative wants to help care for s loved one?
Ask the resident
When the NA enters the room, the resident is crying. How can the NA help?
Encourage her to talk
How should the NA deal with a resident’s sexuality?
Respect the need for privacy
Mr. Dobbs, a resident,deliberately tries to make you angry. What is your BEST action?
Talk with your supervisor about the situation
A group of residents is watching a movie when a combative resident begins to shout. What should the NA do?
Calmly urge the combative resident to leave the room
Mrs. Austin becomes combative while the NA is helping her to dress. What should the NA do?
Talk calmly to her, and try to get help
What is communication?
Sending and receiving messages
What should the NA do when he or she feels frustrated or has problems dealing with difficult behavior?
Ask the supervisor for advice
What is nonverbal communication?
Body language
If the supervisor offers suggestions:
Accept the comments without being defensive
All of the following indicate that you are listening EXCEPT:
Interrupting while the resident is talking
Which of he following statements is BEST for checking whether a resident (who can speak) understands what you said?
Please repeat what I said
What is the PRIMARY cause of defensive behavior?
Threat to self-image
Difficult behavior is often linked to:
Unmet needs
How can the NA communicate effectively with a resident who is hearing impaired?
Maintain eye contact and speak slowly
How can you communicate effectively with a resident who is visually impaired?
Get her attention before talking
To communicate with resident who is cognitively impaired, the NA should:
Use words that are simple and specific
To communicate with a resident who is aphasic, the NA should:
Make the message clear without many details
Whenever possible, the NA should;
Allow residents to make choices
Encourage each resident to be:
As self-managing as possible
Why is food lifting techniques important?
To prevent injuries
Lifting correctly involves:
Holding the object close
How should you position your feet for lifting?
Shoulder-width apart
Ambulating means:
To walk
