prelim !

Question 1

the combination of attributes or characteristics of a product, which, when compared to a standard, serves as a basis for measuring the uniformity of the product and determines its degree of acceptability

Answer 1

quality

Question 2

known as medicines or drugs – special preparations used in modern and traditional medicine

Answer 2

pharmaceutical products

Question 3

essential for the prevention and treatment of diseases, and protection of public health

Answer 3

pharmaceutical products

Question 4

a discipline of management courses, which works with the health and chemical sciences and ensures the safe and secure use of pharmaceutical drugs

Answer 4

pharmaceutical management

Question 5

the process of industrial-scale synthesis of pharmaceutical drugs by pharmaceutical companies

Answer 5

pharmaceutical production

Question 6

defined as an integrated organizational effort designed to improve quality at every level

Answer 6

TQM

Question 7

the process to produce a perfect product by a series of measures requiring an organized effort by the entire company to prevent or eliminate errors at every stage in production

Answer 7

TQM

Question 8

a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to the society

Answer 8

TQM

Question 9

a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs

Answer 9

total quality

Question 10

the entire process of TQM is built on a strong foundation of

Answer 10

• ethics
• integrity
• trust

Question 11

involves every single employee irrespective of his designation and level in the hierarchy

Answer 11

TQM

Question 12

the science of morality – refers to the moral principles of practice

Answer 12

ethics

Question 13

discipline concerned with good and bad in any situation

Answer 13

ethics

Question 14

refers to honesty, values, and an individual’s sincerity at workplace

Answer 14

integrity

Question 15

the by-product of integrity and ethical conduct – without this, the framework of TQM cannot be built; this fosters participation members

Answer 15

trust

Question 16

are placed on a strong foundation to reach the roof of recognition

Answer 16

bricks

Question 17

the _____ needs to be strong enough to hold the bricks and support the roof

Answer 17

foundation

Question 18

very important for employees to be highly productive

Answer 18

training

Question 19

are solely responsible for implementing TQM within their departments, and teaching their employees the philosophies of TQM

Answer 19

supervisors

Question 20

a crucial element of TQM

Answer 20

teamwork

Question 21

provide more permanent improvements in processes and operations

Answer 21

teams

Question 22

provides a direction to the entire process of TQM

Answer 22

leadership

Question 23

binds all the elements together

Answer 23

binding mortar

Question 24

binds employees and extracts the best out of them

Answer 24

communication

Question 25

the final element of TQM

Answer 25

recognition

Question 26

acts as a **catalyst** and drives employees to work hard as a team and deliver their lever best

Answer 26

recognition

Question 27

a **management system to direct and control** a pharmaceutical company in terms of quality

Answer 27

pharmaceutical quality system

Question 28

7 principle of quality management by ISO

Answer 28

- customer focus - leadership - engagement of people - process approach - improvement - evidence-based decision making - relationship management

Question 29

7 roles of pharmacists

Answer 29

• caregivers • decision-makers • communicators • managers • life-long learners • teachers • leaders • researchers

Question 30

provides assurance of continued auditability as well as the capability of processes that are useful in identifying the monitoring and controlling systems

Answer 30

TQM

Question 31

companies establish _____ that attributes to drug substance and drug product materials that **facilitate timely and appropriate corrective action and preventive measures**

Answer 31

control strategy

Question 32

**provides the tools** for measurement for analysis parameters that attribute to control strategy

Answer 32

TQM

Question 33

shall be executed according to the regulations **set by the quality management systems**

Answer 33

stability testing

Question 34

**assist the design and development process** to ensure that the product meets the agreed specification

Answer 34

quality management

Question 35

to **improve quality care** – to identify, and **minimize medication errors** while maximizing the use of effective care and improving outcomes

Answer 35

TQM in hospital pharmacy

Question 36

provide high quality pharmaceutical care in community pharmacies and also for development a new community pharmacy services

Answer 36

TQM

Question 37

helps in the creation of a better medication safety culture, building up a safety medication practices with a specific focus on medication errors and their prevention

Answer 37

TQM

Question 38

consistent and predictable results are achieved more effectively and efficiently understood and when activities are managed as interrelated processes that function as a coherent system

Answer 38

process approach

Question 39

it is essential for the organization that all people are competent, empowered and engaged in delivering value

Answer 39

engagement of people