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AvM 121 > Prelims > Flashcards

Prelims Flashcards

(50 cards)

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1
Q

Responsibilities of FA

A

SAFETY
SECURITY
COMFORT

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2
Q

QUALIFICATIONS OF FA (5)

A
  • AT LEAST 2 YEARS OF COLLEGE EDUC
  • WEIGHT PROPORTIONAL TO HEIGHT
  • PREFERABLY 20/20 VISION
  • FLUENT IN ENGLISH
  • AT LEAST 18 YO TO 27 YO FOR FEMALE; 18YO TO 30YO FOR MALE
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3
Q

PURPOSE OF FA (5)

A
  • SAVE AND GUIDE PASSENGERS DURING EMERGENCY
  • ADMINISTER FIRST AID
  • TAKE CARE OF PASSENGERS’ COMFORT
  • IN CHARGE OF EFFECTIVE INFLIGHT SERVICES
  • SAFEGUARD COMPANY PROPERTY WHICH IS THE AIRCRAFT
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4
Q

EXCITEMENT/PROS OF BEING A FA (5)

A
  • TRAVEL THE WORLD FOR FREE
  • GET PAID WHILE YOU TRAVEL
  • SHOP AND DINE IN DIFFERENT COUNTRIES
  • FAMILY PRIVILEGES AND BENEFITS
  • MEET INTERESTING PEOPLE EVERYDAY
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5
Q

CONS/DEMANDS OF BEING A FA (5)

A
  • ON YOUR FEET MOST OF THE TIME
  • STRICT ADHERENCE TO THE AIRLINE CODE OF DISCIPLINE
  • SLEEP AND EATING PATTERN VARIABLE
  • SAFETY OF PASSENGERS
  • SAFETY OF COMPANY PROPERTY WHICH IS THE AIRCRAFT
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6
Q

Instrumental in improving meteorological services, air traffic control, air to ground communications, search and rescue operations, and other measures.

A

ICAO

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7
Q

Simplify customs and immigration procedures and public health regulations

A

ICAO

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8
Q

The fight against hijacking and other terrorist attacks and the effects of aircraft noise

A

ICAO

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9
Q

Price setting body for international airfare

A

IATA

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10
Q

Pivotal in the worldwide accreditation of travel agents

A

IATA

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11
Q

Regulates the shipping of Dangerous Goods

A

IATA

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12
Q

Coordinates the scheduling which governs the allocation and exchange of slots of an airport

A

IATA

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13
Q

Is a reputable aviation critic which monitors the performance and services of airlines in the world.

A

IATA

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14
Q

Establish and prescribe rules and regulations for the inspection an registration of all aircraft

A

CAAp

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15
Q

Establish and prescribe the corresponding rules and regulation for h enforcement of laws governing air transportation

A

CAAp

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16
Q

determine, fix, and prescribe changes or rates pertinent to the operation of public air utility facilities and service

A

CAAP

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17
Q

Administer and operate the Civil Aviation Center

A

CAAP

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18
Q

Operate and maintain national airports, air navigation, and other similar facilities in compliance with ICAO

A

CAAP

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19
Q

perform such other powers and functions as may prescribed by law

A

CAAP

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20
Q

Required document on aircraft

A
  • Crew general declaration form
  • passenger manifest
    -cargo manifest
  • flight load sheet
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21
Q

FA documents while traveling internationally

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A
  • Visa
  • Passport
  • Yellow Health Card
  • Company ID
  • Immigration Card
  • Customs Declaration Form
22
Q

Passenger documents for international travel

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A
  • Passport with visa
  • department of health card
  • immigration card
  • customs declaration form
23
Q

WHICH AIRPORT FACILITY?
- Lost and Found division
- jetway
- immigration

Study These Flashcards
A

Terminal Building

24
Q

WHICH AIRPORT FACILITY?
- lavatory
- cabin cleaners
- water

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A

Ground Handling

25
WHICH AIRPORT FACILITY? - terminal building security - rescue operations division
Safety Services
26
WHICH AIRPORT FACILITY? - ramp - bay station -weather bureau
Air traffic services
27
FILL IN THE BLANKS _____ is an extremely important item in the building and maintenance of positive customer impact and goodwill
Passenger Service
28
FILL IN THE BLANKS Passenger service is an extremely important item in the building and ____________________________________
maintenance of positive cutomer impact and goodwill.
29
Passenger service is an extremely important item in the building and maintenance of positive cutomer impact and goodwill.
Passenger Handling
30
Forms 90% of their lasting impression
First Impression
31
FILL IN THE BLANKS first impression forms 90% of their _________
lasting impression
32
FILL IN THE BLANKS Passengers also remember _________ formed in the last 90 seconds
last impression
33
FILL IN THE BLANKS The first and last 90 seconds are the most _________ of service a flight attendant gives
critical part
34
FILL IN THE BLANKS The __________ is responsible for adjusting the cabin lighting in each phase of flight
FA
35
FILL IN THE BLANKS The FA is responsible for ___________________ in each phase of flight
Adjusting the cabin lighting
36
FILL IN THE BLANKS ___________ also tends to setting the mood
Boarding Music
37
FILL IN THE BLANKS Boarding music also tend to ______________
setting the mood
38
FILL IN THE BLANKS ____________ lends soothing effect even to the most hectic boarding process
soft music in a low tone
39
FILL IN THE BLANKS Inflight Hospitality: _______________ each passenger individually
Address and Acknowlege
40
FILL IN THE BLANKS Inflight Hospitality: _______________ each passenger individually
Address and Acknowledge
41
FILL IN THE BLANKS Inflight Hospitality: Employ _____________-
effective eye contact
42
FILL IN THE BLANKS Inflight Hospitality: project _______________
friendly facial expression
43
FILL IN THE BLANKS Inflight Hospitality: Relate to each passenger on an ___________
individual basis
44
FILL IN THE BLANKS Inflight Hospitality: _______- the passenger as guest
respect
45
FILL IN THE BLANKS Lasting Impression: The ___________ at the main cabin doors is the closing contact between passengers and flight attendant
farewell
46
FILL IN THE BLANKS Lasting Impression: The farewell at the main cabin doors is the ________ between passengers and flight attendant
closing contact
47
Four Phases of Flight: - Cabin Preparation - Use of mobile phones - Announcement
PHASE A
48
Four Phases of Flight: - Collection procedures - offering procedures
PHASE B
49
Four Phases of Flight: - Lavatories - Cabin and galley checks
PHASE C
50
Four Phases of Flight: - On Transit - Layover station
PHASE D

AvM 121 (2 decks)

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