Prelims

Question 1

• Process of setting expectations, aligning goals, assessing
results and focusing on staff development through
ongoing conversations between managers and their
direct report
• Ensure organizations are able to achieve its objectives
• Set goals that are achievable

Answer 1

Performance Management System

Question 2

2 Governing Principles in the World

Answer 2

VUCA- volatility, uncertainty, complexity and ambiguity
BANI- brittle, anxious, non-linear and incomprehensible

Question 3

quality of subject to frequent, rapid,
significant change

Answer 3

Volatility

Question 4

unpredictability of outcomes of the
events

Answer 4

Uncertainty

Question 5

multiplicity of issues of factors

Answer 5

Complexity

Question 6

lack of clarity or difficulty of understanding
what the situation is.

Answer 6

Ambiguity

Question 7

Unexpected. Everything that we have can be lost in a snap. Standing in a brittle foundation

Answer 7

Brittle

Question 8

Anxiety. Too much information to handle

Answer 8

Anxious

Question 9

Not sure, long-term plans will definitely change

Answer 9

Non-linear

Question 10

There are a lot of Questions with answers but not satisfaction.

Answer 10

Incomprehensible

Question 11

the level of commitment,
energy and innovation that a company’s staff hold during the working day

Answer 11

Employee motivation

Question 12

comes from the
Latin word “movere,” meaning “to move.”

Answer 12

Motivation

Question 13

crucial driver of success in the
workplace

Answer 13

Motivation

Question 14

an individual is motivated from within.

Answer 14

Intrinsic motivation

Question 15

an individual’s motivation is
stimulated by external factors- rewards and recognition.

Answer 15

Extrinsic motivation

Question 16

This are incentives or rewards that are directly related to an employee’s compensation, financial well-being or economic needs

Answer 16

Financial motivator

Question 17

A behavioral scientist who proposed the two-factor theory, says there are two factors to which an organization can adjudt to influence the levels of motivation at the workplace

Answer 17

Frederick Herzberg

Question 18

Involves a multiplicity of issies and factors, some of which kay be intricately interconnected

Answer 18

Complexity

Question 19

Condiions are unstable, outcomes are hard to foresee. An outdated framework due to volatility being the new normal

Answer 19

VUCA

Question 20

A motivation that drives an individual to engage in an activity because it personally rewards them and brings inner satisfaction

Answer 20

Intrinsic motivation

Question 21

This are intangible reqards or factors that contribute to an employee’s job satisfaction and motivation but do not involve direct monetary compensation

Answer 21

Non-Financial Motivator

Question 22

The term used to describe the level of commitment, energy and innovation that employees bring to their work during the working day

Answer 22

Employee motivation

Question 23

A Two-factor theory that affect an individual’s satisfaction and motivation level

Answer 23

Herzberg’s Theory of Motivation

Question 24

Shaped by a lack of clarity and difficulty understanding exactly what the situation is

Answer 24

Ambiguity

Question 25

It describes a new world in which the old values and rules no longer apply. Conditions are chaotic, outcomes are unpredictable

Answer 25

BANI

Question 26

It encourages employees to work harder. They are the factors found in thr workplace

Answer 26

Motivation factors

Question 27

A motivation characterized by the desire to perform a task in order to obtain a rewaed or avoid punishment

Answer 27

Extrinsic Motivation

Question 28

The kind of illusive fortress that seemingly solid systems have but which can easily crumble

Answer 28

Brittle

Question 29

Surrounding factors that facilitate employees' behavior. This arenot related to workplace satisfaction but must be present in the workplace in order to prevent dissatisfaction

Answer 29

Hygienic Factors

Question 30

Occurs when events and outcomes are unpredictable

Answer 30

Uncertainty

Question 31

5 motivating factors

Answer 31

Recognition Growth Achievement The work itself Responsibility

Question 32

5 hygienic factors

Answer 32

Security Company policies Salary Work conditions Manager/Supervisor

Question 33

an intrinsic and internal drive to put forth the necessary effort and action towards work-related activities.

Answer 33

EMPLOYEE MOTIVATION

Question 34

willingness to expend energy to achieve a goal or a reward.

Answer 34

Motivation

Question 35

the sum of the processes that influence the arousal, direction, and maintenance of behaviors relevant to work settings'.

Answer 35

Motivation at work

Question 36

• workers are motivated by money. • giving employee's individual tasks, supplying them with the best tools and paying them based on their productivity was the best way to motivate them

Answer 36

Taylorism byFredrick Winslow Taylor

Question 37

• the idea that people change their behavior as a reaction to being observed. • employee's productivity increased when they knew they were being watched. • employees were more motivated when they were allowed to give input on their working conditions and that input was valued.

Answer 37

Hawthorne effect by Elton Mayo

Question 38

Classical Theories of Motivation

Answer 38

- Maslow’s Theory - Herzberg’s Theory - Theory X and Theory Y

Question 39

charted set of human requirements that are important for an individual to achieve complete development and self￾actualization

Answer 39

Maslow’s Hierarchy of Needs

Question 40

Developed by Abraham Maslow • hierarchy of needs • work their way up through these needs.

Answer 40

Maslow’s Theory

Question 41

Developed by Frederick Herzberg • two-factor theory or the motivator-hygiene theory • job factors that result in satisfaction; job factors that prevent dissatisfaction

Answer 41

Herzberg’s Theory

Question 42

Developed by Douglas McGregor • suggests two aspects of human behavior at work

Answer 42

Theory X and Theory Y

Question 43

states that certain factors in the workplace cause job satisfaction while a separate set of factors cause dissatisfaction, all of which act independently of each other.

Answer 43

Herzberg’s Theory of Motivatio

Question 44

involves high supervision and control over the subordinates, and greater degree of centralization. Theory Y, is an advanced theory, wherein it is assumed that the workers are self-directed and self-motivated, for growth and development and takes active part in decision making.

Answer 44

Theory X and Theory Y

Question 45

Modern Theories of Motivation

Answer 45

• Acquired Needs Theory • Goal Setting Theory • Theory of Self Efficacy • Reinforcement Theory • Cognitive Evaluation Theory • Equity Theory • Expectancy Theoryq

Question 46

states that specific and challenging goals, along with appropriate feedback, contribute to higher and better task performance.

Answer 46

Goal Setting Theory Principles

Question 47

The theory follows the principle that people are likely to engage in activities to the extent that they perceive themselves to be competent at those activities

Answer 47

Self-Efficacy Theory by Albert Bandura

Question 48

It states that individual’s behavior is a function of its consequences. This theory focuses totally on what happens to an individual when he takes some action

Answer 48

Reinforcement Theory by B.F. Skinner

Question 49

a theory in Psychology that is designed to explain the effects of external consequences on internal motivation

Answer 49

Cognitive Evaluation Theory

Question 50

describes the relationship between the employee’s perception of how fairly is he being treated and how hard he is motivated to wor

Answer 50

Equity Theory by John Stacey Adams

Question 51

basically, states that a person behaves the way they do because they are motivated to select that behavior ahead of others because of what they expect the result of that behavior to be.

Answer 51

Expectancy Theory by Victor Vroom

Question 52

Motivational force =

Answer 52

Expectancy x Instrumentality x Valence