Principles Of Management Chapter 1

Question 1

Management

Answer 1

The attainment of organizational goals in an effective and efficient manner through planing, organizing, leading, and controlling organizational resources.

Question 2

Leading

Answer 2

Using influence to motivate employees to achieve the organizational’s goals.

Question 3

Controlling

Answer 3

Is concerned with monitoring employee’s activities, keeping the organization on track toward meeting its goals and making corrections as necessary.

Question 4

Organization

Answer 4

A social entity that is goal directed and deliberately structured.

Question 5

Effectiveness

Answer 5

The degree to which the organization achieves a stated goal.

Question 6

Efficiency

Answer 6

The amount of resources - raw materials, money, and people - used to produce a desired volume of output.

Question 7

Performance

Answer 7

An organization’s ability to attain its goals by using resources in an efficient and effective manner.

Question 8

Technical skills

Answer 8

The understanding of and proficiency in the performance of specific skills.

Question 9

Conceptual skills

Answer 9

The cognitive ability to see the organization as a whole and the relationships among its parts.

Question 10

General manager

Answer 10

A manager responsible for several departments that perform different functions.

Question 11

Time management

Answer 11

Using techniques that enable you to get more done in less time and with better results, be more relaxed, and have more time to enjoy your work and your life.

Question 12

Role

Answer 12

A set of expectations for one’ s behavior.

Question 13

Classical perspective

Answer 13

Takes a rational, scientific approach to management and seeks to turn organizations into efficient and seeks to turn organizations into efficient operating machines.

Question 14

Scientific management

Answer 14

A subfield of the Classical perspective that emphasizes scientifically determines changes in management practices as the solution to improving labor productivity

Question 15

Bureaucratic organizations approach

Answer 15

Emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

Question 16

Administrative principles approach.

Answer 16

A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planing, organizing, commanding, coordinating, and controlling.

Question 17

Management science

Answer 17

Uses mathematics, statiscal techniques, and computer technology to facileTate management decision makings, particularly for complex problems. Also called the quantitative perspective.

Question 18

Quantitative techniques

Answer 18

The use of mathematics, statistics, and computer technology to facilitate management decision making.

Question 19

Information technology (IT)

Answer 19

The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information.

Question 20

Quants

Answer 20

Refers to financial managers and others who make decision based primarily on complex quantitative analysis.

Question 21

Humanistic perspective

Answer 21

Emphasizes understanding human behavior, needs, and attitudes in the workplace.

Question 22

Human relations movement

Answer 22

Stresses the satisfaction of employees’ basic needs a the key to increased productivity.

Question 23

Hawthorne studies

Answer 23

A series of research efforts that was important in shaping ideas concerning how managers should treat workers.

Question 24

Human Resources perspective

Answer 24

Suggests that jobs should be designed to meet people’s higher- level needs by allowing employees to use their full potential.

Question 25

Behavioral sciences approach

Answer 25

Draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.

Question 26

Systems thinking

Answer 26

Looking not just at discrete parts of an organizational situation, but also at the continually changing interactions among the parts.

Question 27

System

Answer 27

A set of interrelated

Question 28

Subsystems

Answer 28

Parts of a system that depend on one another for their functioning.

Question 29

Synergy

Answer 29

A concept that says that the whole is greater than the sum of its parts.

Question 30

Contingency View

Answer 30

Tells managers that what works in one organizational situation might not work in another.

Question 31

Big data analytics

Answer 31

Technologies, skills, and processes for searching and examining massive, complex sets of data traditional data processing applications cannot handle to uncover hidden patterns and correlations

Question 32

Supply chain management

Answer 32

Managing the sequence of suppliers and purchases, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Question 33

Engagement

Answer 33

An emotional ond mental state in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Question 34

Social business

Answer 34

Using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders.

Question 35

Social media programs

Answer 35

Include online community pages, social media sites, microblogging platforms, and company online forums that enable managers to interact electronically with employees customers, partners, and other stakeholders.

Question 36

3 pillars of management

Answer 36

Strategic positioning, organizational design, individual leadership

Question 37

Managers role

Answer 37

Planning, organizing, commanding, coordinating, controlling

Question 38

What do managers do?

Answer 38

Set objectives, organize, motivate and communicate, measures, develop people

Question 39

Management levels in the organizational hierarchy

Answer 39

Firt line manages, middle pranages, top managers