Principles of Supervision

Question 1

Are positive discipline & leadership two good ways to provide direction?

Answer 1

YES

Question 2

Is a supervisor responsible for creating a work environment conducive to efficient & effective work performance?

Answer 2

YES

Question 3

Are supervisors in the best position to delivery on-going training to their line officers?

Answer 3

YES

Question 4

Are supervisors responsible for continuing their own education & self-development?

Answer 4

YES

Question 5

By exercising ____________, a supervisor can ‘walk the tightrope’ between perceived loyalties to the people he/she supervises and his/her obligation to management.

Answer 5

OBJECTIVITY

Question 6

Can leadership be learned?

Answer 6

YES

Question 7

______________ is the process by which an individual can influence others in an organization to willingly make their best effort to achieve the goals of the organization.

Answer 7

LEADERSHIP

Question 8

Does power = leadership?

Answer 8

NO

Question 9

What are the three readily identifiable styles of leadership?

Answer 9

AUTHORITARIAN, LAISSEZ-FAIRE, DEMOCRATIC

Question 10

What is the least effective leadership style?

Answer 10

LAISSEZ-FAIRE

Question 11

What is the best & most effective leadership style over the long haul? The theme of this style is “let’s work together.” The importance of the individual to the organization is stressed.

Answer 11

DEMOCRATIC

Question 12

What leadership style is effective in certain situations but not recommended as an overall style?

Answer 12

AUTHORITARIAN

Question 13

Do good supervisors always find time to get to know their subordinates?

Answer 13

YES

Question 14

The following are ______________ of a good leader.

1. manages time effectively;
2. delegates matters that do not require their personal attention;
3. results oriented;
4. know their own strengths & the strengths of those who work for them. They build on these strengths;
5. do not spread themselves too thin. They concentrate on a few areas in which outstanding results can be obtained;
6. effective decision makers - they know decision making is a matter of following a proven system.

Answer 14

ATTRIBUTES

Question 15

What are the two types of discipline?

Answer 15

POSITIVE & NEGATIVE

Question 16

The primary aim of discipline is to ____________.

Answer 16

TRAIN

Question 17

A mistake of the _________ occurs when an officer does not realize his/her conduct is prohibited.

Answer 17

HEAD

Question 18

A mistake of the _________ occurs when an officer intentionally violates police or procedure.

Answer 18

HEART

Question 19

______________ discipline occurs through:

1. formal training
2. on-the-job training
3. corrective interviews or
4. counseling

Answer 19

POSITIVE

Question 20

Should each case be judged on its own merits?

Answer 20

YES

Question 21

______________ discipline occurs through:

1. oral reprimand or warning
2. written reprimand
3. loss of assignment
4. loss of accrued time
5. suspension w/out pay
6. suspension w/out pay followed by probation
7. fines
8. demotion
9. termination
10. judicial prosecution

Answer 21

NEGATIVE

Question 22

The __________ ______________ is the most commonly used form of negative discipline.

Answer 22

ORAL REPRIMAND

Question 23

Types of ___________ include:

1. commands or direct orders
2. requests
3. implied orders
4. call for volunteers

Answer 23

ORDERS

Question 24

A ___________ or __________ __________ is very precisely worded clearly conveying what is absolutely required to do exactly as told. Typically used in emergency situations or with the lazy or uncooperative employee.

Answer 24

COMMAND or DIRECT ORDER

Question 25

A _________ _________ is framed as a request. This de-emphasizes the superior-subordinate relationship & fosters a participative climate. Typically used for very sensitive workers or workers older than supervisor. If a refusal occurs, the supervisor should use direct orders with that subordinate going forward.

Answer 25

REQUEST ORDER

Question 26

An ________ _________ is a suggestion that something should be done. Useful for identifying willing workers. Leaves the method of accomplishment up to the doer.

Answer 26

IMPLIED ORDER

Question 27

Overuse of the _____ ___ ____________ can put an undue burden on willing workers and benefit lazy workers. Often recommended for tasks thought of as unpleasant.

Answer 27

CALL FOR VOLUNTEERS

Question 28

Must the supervisor ensure that an order is understood by a subordinate?

Answer 28

YES

Question 29

The recommended way to check comprehension is to have the receiver _________ the order back to the supervisor.

Answer 29

REPEAT

Question 30

Is following up after an order is given essential to the process?

Answer 30

YES

Question 31

It is best to resolve grievances on an ___________ basis because: 1. the process of a formal grievance is expensive 2. the formal grievance procedure fosters an 'us against them' climate 3. resolving grievances at the line level encourages loyalty from the subordinate to the supervisor & department

Answer 31

INFORMAL

Question 32

Should a supervisor convince a subordinate with a grievance that the complaint will be given serious consideration?

Answer 32

YES

Question 33

Steps in the _________ procedure (should be applied even when sgt thinks grievance is minor): 1. receive grievance properly 2. gather the necessary facts 3. make a decision & implement it 4. take follow-up action

Answer 33

GRIEVANCE

Question 34

_______________ is the process of turning over an activity into the care of another.

Answer 34

DELEGATION

Question 35

Can you delegate away complete responsibility?

Answer 35

NO

Question 36

Proper delegation frees supervisors from routine tasks.

Answer 36

TRUE

Question 37

Proper delegation provides growth opportunities for subordinates.

Answer 37

TRUE

Question 38

Proper delegation demonstrates a supervisor's confidence in his/her workers.

Answer 38

TRUE

Question 39

Proper delegation allows supervisor's to avoid accountability & responsibility.

Answer 39

FALSE

Question 40

Should a supervisor make sure that the delegated task is w/in the subordinate's capabilities?

Answer 40

YES

Question 41

Should a supervisor delegate tasks that should only be performed by a supervisor?

Answer 41

NO

Question 42

Should all tasks in an organization be delegated to the lowest possible level which has the ability to perform the task properly?

Answer 42

YES

Question 43

Authority should always be commensurate w/ responsibility.

Answer 43

TRUE

Question 44

____________ is a state of mind which reflects the degree to which a member of an organization has confidence in the organization and the other members of his work group. It is also a reflection of the degree to which a worker believes in the objectives of the organization and desires to accomplish them. It is distinct from job satisfaction.

Answer 44

MORALE

Question 45

________________ is affected by: 1. quality of leadership 2. salary levels etc 3. level of discipline w/in organization 4. quality of supervision received 5. opportunity for individual growth & promotion 6. working condition in general

Answer 45

MORALE

Question 46

The ____________ of supervision received is considered a critical factor in the development of employee morale.

Answer 46

QUALITY

Question 47

The following factors can be gauges of morale level: 1. quality & quantity of work performed 2. absentee rates 3. volume of negative disciplinary actions taken 4. # of grievances reported 5. group cohesiveness 6. general appearance of personnel 7. accident rates 8. attitudes toward leadership & goals of group

Answer 47

TRUE

Question 48

The following strategies can help a supervisor build morale: 1. discipline in a fair impartial manner 2. praise in public & criticize in private 3. recognize good performance 4. provide employees opportunities for individual growth 5. explain reasons for department policies & procedures when possible 6. distribute work fairly & equitably

Answer 48

TRUE

Question 49

The basic needs of a worker are:

Answer 49

RECOGNITION, OPPORTUNITY, BELONGING, SECURITY