principles of supervision

Question 1

Which of the following most accurately describes the primary role of a supervisor within an
organization?

Answer 1

Facilitator

Question 2

The term supervisor is generally used to refer to individuals at which of the following levels of
management?

Answer 2

First

Question 3

An individual with supervisory management responsibility would be most likely to oversee which of the
following?

Answer 3

Technician

Question 4

If a supervisor can perform certain job duties more efficiently than an employee, the supervisor should
generally

Answer 4

avoid stepping in, unless there is a personnel shortage.

Question 5

First-level supervisors usually rely most heavily on which of the following types of skills?

Answer 5

Human relations skills

Question 6

Which of the following is an example of an administrative managerial skill?

Answer 6

Completing a weekly performance report

Question 7

Which of the following supervisory roles involves routing reports and information to employees?

Answer 7

Disseminator

Question 8

Which of the following is an example of a supervisor acting in the role of entrepreneur?

Answer 8

Encouraging innovation by employees

Question 9

A supervisor who bargains with other departments is acting in which of the following supervisory roles?

Answer 9

Negotiator

Question 10

Which of the following does NOT represent an advantage of group decision making?

Answer 10

Saves time

Question 11

Which of the following steps occurs first in the decision-making process?

Answer 11

Defining the idea or problem

Question 12

Which of the following is an example of a programmed decision?

Answer 12

Processing an insurance claim

Question 13

Ethical behavior generally requires consideration of all of the following EXCEPT:

Answer 13

Expedience

Question 14

Which of the following is an example of ethical behavior?

Answer 14

Maintaining the confidentiality of classified information

Question 15

A supervisor who continues to make decisions that have been delegated is violating which of the
following principles?

Answer 15

Management by exception

Question 16

Which of the following CANNOT be delegated?

Answer 16

Accountability

Question 17

Planning is generally concerned with which of the following?

Answer 17

Future impact of current decisions

Question 18

Programs, projects, and schedules are examples of

Answer 18

single-use plans.

Question 19

Supervisors generally give most of their attention to which of the following types of planning?

Answer 19

Short-range

Question 20

Backup plans that specify alternative strategies to use in the event of an unforeseen outcome are known
as

Answer 20

contingency plans.

Question 21

Which of the following is focused on facilitating the achievement of long-term strategic plans?

Answer 21

Operational planning

Question 22

Which of the following does NOT represent an advantage of written objectives?

Answer 22

They are more challenging than unwritten objectives.

Question 23

Each of the following is important to objective setting EXCEPT:

Answer 23

Idealism

Question 24

A Gantt chart would be most appropriate for scheduling which of the following?

Answer 24

Completion of orders by a manufacturing facility

Question 25

Which of the following terms is commonly used to refer to the set of activities that make up the longest route, in terms of time, required to complete a project?

Answer 25

Critical path

Question 26

The management by objectives (MBO) planning process is based on which of the following principles?

Answer 26

Individuals work harder to achieve objectives if they are committed to those objectives.

Question 27

Supervisors should generally plan to handle sensitive or difficult tasks during which of the following daily time periods?

Answer 27

Period of individual peak effectiveness

Question 28

Which of the following types of authority is most likely to be carried out by specialists within a particular field?

Answer 28

Staff authority

Question 29

Which of the following types of organizational structures usually allows for decisions to be carried out most quickly?

Answer 29

Line organization

Question 30

Which of the following best characterizes a decentralized organization?

Answer 30

Middle and lower levels of management make important decisions regarding their units.

Question 31

Which of the following most likely represents an example of a highly centralized organization?

Answer 31

A CEO must approve all new unit employees before they can be extended a job offer.

Question 32

Which of the following will most likely result from decentralization of an organization?

Answer 32

Fewer management levels

Question 33

Matrix organization would most likely be used for all of the following types of projects EXCEPT:

Answer 33

Tracking the results of a marketing campaign

Question 34

Which of the following types of industries is most likely to rely on matrix organization?

Answer 34

Software development

Question 35

Team members involved in projects that are structured according to matrix organization are LEAST likely to suffer from which of the following types of conflict?

Answer 35

Conflicts between team members over functional expertise

Question 36

An organization with narrow spans of control is generally a(n)

Answer 36

tall organization.

Question 37

Which of the following represents a drawback of wide spans of control?

Answer 37

Overburdened managers

Question 38

A manager can effectively supervise a larger number of employees if the

Answer 38

manager and employees work in close proximity.

Question 39

Which of the following organizational structures violates the principle of unity of command?

Answer 39

Matrix

Question 40

The principle of unity of command is based on the rationale that

Answer 40

it is difficult for an employee to satisfy two bosses at once.

Question 41

A job analysis generally assesses all of the following requirements for performing a job EXCEPT:

Answer 41

Political connections

Question 42

Job descriptions are usually developed by which of the following?

Answer 42

Supervisors

Question 43

A job analysis generally involves examining

Answer 43

a job and its requirements.

Question 44

Which of the following is responsible for upholding antidiscrimination laws that affect an organization?

Answer 44

Top, middle, and supervisory management

Question 45

Which of the following would be considered a member of a protected group?

Answer 45

An elderly worker

Question 46

Which of the following types of information can be lawfully used to disqualify candidates for employment?

Answer 46

Legal eligibility to work in the United States

Question 47

Which of the following terms is commonly used to refer to the process of screening applicants to choose the best person for a particular job?

Answer 47

Selection

Question 48

Each of the following represents a pitfall commonly experienced by interviewers during the structured interview process EXCEPT:

Answer 48

Inconsistency

Question 49

Which of the following questions is acceptable to ask during an employee interview?

Answer 49

“Can you meet the work schedule of this job?”

Question 50

Employees acquire the skills and knowledge necessary to improve their job performance through which of the following?

Answer 50

Training