Product Knowledge Flashcards

(37 cards)

1
Q

What is the category of Dragon Palace Hotel?

A

Dragon Palace Hotel is a 4-star luxury hotel

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2
Q

Where is the location of Dragon Palace Hotel?

A

Al Warsan 1, International City, Dubai

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3
Q

What is the Tagline of Dragon Palace Hotel?

A

Stay Where the Luxury Awaits

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4
Q

What is the Room Inventory of DPH?

A

285 rooms, suites and apartments

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5
Q

What are the Rooms Category in DPH?

A

1-Deluxe Room
2-Grand Deluxe

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6
Q

What are the Suites Category in DPH?

A

-Premium Suite
-Executive Suite
-Royal Suite

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7
Q

What are the Apartment Categories in DPH?

A

-Studio
-Grand Studio
-One-Bedroom
-Two-Bedroom

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8
Q

How many floors do we have?

A

7 floors

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9
Q

How many room views do we have? Specify.

A

3 Views
-Garden
-Pool
-Garden Pool

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10
Q

How many Rooms (Deluxe & Grand Deluxe) do we have?

A

206

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11
Q

How many Deluxe Twin and King? How many Grand Deluxe?

A

Twin - 67
King - 118
Grand Deluxe - 21

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12
Q

How many Suites do we have?

A

26

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13
Q

How many Apartments do we have?

A

53

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14
Q

How many Connecting Rooms do we have? How many sets per floor?

A

14 rooms - 2 sets per floor

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15
Q

How many Handicapped Rooms? On which floors is it located?

A

5 rooms - 2nd, 3rd, 4th, 5th, 6th floors

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16
Q

What are the room numbers of the Handicapped Rooms?

A

201-301-401-501-601

17
Q

How many Smoking Rooms? On what floors?

A

Total of 79 rooms
37 rooms - 1st
42 rooms - 2nd

18
Q

What is the TV screen size in the rooms?

19
Q

What is special about the mini-bar in the rooms?

A

It is COMPLIMENTARY

20
Q

How many restaurant outlets? Specify them all.

A

6 outlets
Pai Cube
Imperial Garden
Sakura Garden
Lobby Lounge
Shisha Lounge
Starlight KTV

21
Q

What is the name of our Music Bar?

22
Q

What are the timings of Pai Cube All-Day Dining & Music Bar?

A

7AM-6PM
6PM-3AM Dinner & Music Bar

23
Q

What is the operation timings of the Lobby Lounge?

24
Q

Where are the restaurants located?

25
Where is the Shisha Lounge located?
1st Floor
26
What is the name of our KTV Lounge?
Starlight
27
What are the operation timings of Sakura Garden?
Lunch - 12PM-3PM Dinner - 6PM-2AM
28
Where is the location of the Lobby Lounge?
Ground Floor
29
Operation timings of Starlight?
6PM-3AM
30
How many private rooms does the Imperial Garden have? What is the seating capacity each room?
9 private rooms, up to 25 seats
31
What is the name of our Spa & leisure centre?
V9 Spa and Leisure Centre
32
What is the name of our KTV?
Starlight
33
How many private rooms are there in Imperial Garden?
9 private rooms
34
What is the operation hours of the Spa?
24-hours
35
Where is the putting green located?
1st Floor
36
Where is the swimming pool located and what is the operation timing?
1st floor / 7AM-7PM
37
How far is Dubai Airport from DPH?
17KM