Professional Behaviour of Healthcare workers and students Flashcards
(14 cards)
How should healthcare students behave?
× Have to be professional
× Respectful
× Understanding
× If a colleague or student is struggling, try speaking to them and trying to see if you
can help in any way with the problem
× If the problem is something you can’t deal with, then you can speak to a personal
tutor
× The personal tutor can then escalate to heads of year if needed
× If a colleague is in help, then you can speak to them and see if you can help
× If not, you can discuss with a senior
× Try and do this quickly because if it’s affecting a doctors work, it could therefore have
a direct effect on the patients and if there are problems there this can lead to the
patients not having full trust in them
× As students we have a responsibility to behave in a professional way as the GMC has the
right to refuse to register us even if you gave done something when you were a student
× Students need to tell the GMC if there are any fitness to practise issues]
× These cover issues such as passed convictions, fixed penalty notices and health issues
× Becoming a doctor domain – person tutor meetings
What are the components of becoming a doctor?
- Attendance
- Other professional behaviour
- Clinical workplace portfolio
- SSCs and projects
What does the GMC say about knowledge, skills and performance?
- Engage fully with your medical course by attending educational activities,
including lectures, seminars and placements and by completing coursework - Listen to the advice of your lecturers and trainers
- Comply fully with the regulations
- Respond constructively to written and verbal feedback
- Reflect on what you have learnt as a way to improve your own performance
How do we practice communication, partnership and teamwork?
▪ Communicate effectively
▪ Work collaboratively with colleagues to improve or maintain patient care
▪ Teaching, training, supporting and assessing
▪ Continuity and coordination of care
▪ Establish and maintain partnerships with patients
▪ Maintain patient confidentiality – brings in the risks of social media (think abt
the image you create online and how this may cross certain boundaries)
o DO:
o Check privacy settings
o Remember that apps you use may link your social media profiles
o Once info is published on social media sites you may not be able to
control how it is used
o Think carefully about how patients now and in the future may perceive
your content
o DO NOT
o Share info abt patients or post info that could identify a patient
o Misrepresent your skills
o Post complaints about your placement providers, medical school,
teachers or trainers
▪ Making conscientious objection
How do we maintain trust?
▪ Show respect for patients
▪ Treat patients and colleagues fairly and without discrimination
▪ Act with honesty and integrity
▪ Be open in legal and disciplinary proceedings
▪ Don’t pass of work the work of others s your own
▪ Be honest and trustworthy
▪ Be open and truthful about your health
▪ Be honest in the work you submit
▪ Never say you have attended teaching sessions if you haven’t
How do we commit to other professional behaviour?
Other professional behaviour
▪ Meet deadlines
▪ Good academic conduct
▪ Ask for help and support
▪ Meet personal tutor twice a year
What are the responsibilities healthcare students have towards patients?
× To make them feel safe
× For them to feel open enough to explain their problems to you
× To feel respected
× Listened to
× To help them to the best of your ability
× To let them exercise their right to autonomy
× Not to enforce your own views onto them
× Not be dismissive
Why are professional values so important?
× This is because you are taking care of patients and their care is in your hands and so
you have to remain professional in order to have their trust
× If you aren’t professional, then you can lose the trust of a patient which can have a
domino effect
× However, ppl needs to understand that health care professionals are not always
professional as they too are humans and may slip up sometimes
× Healthcare professionals just have to try and maintain a high level of professionalism
when in the workplace
What are the 4 domains?
Domain 1 - Knowledge, skills and development (KSP)
Domain 2 - Patients, partnership and communication (PPC)
Domain 3 - Colleagues, culture and safety (CCS)
Domain 4 - Trust and professionalism (TP)
Describe domain 1
Knowledge, skills and development
Being competent:
- As a registered, doctor, you’ll be expected to be competent in all aspects of work, including (where applicable) formal leadership or management, research + teaching. This is so you can give your patients the best standard of care
- Also must recognise and work within limits of your competency
- Follow all laws and regulations relevant to your work as well as any guidance on GMC issues. Protects patients by making sure they receive safe and lawful treatments and helps doctors to provide best possible care
Providing good clinical care:
- As a med student, you should only treat patients or give medical advice when you are under the supervision of a registered healthcare professional.
You must:
- Recognise limits of competence, seek help + advice when needed
- Make sure you clearly explain your lvl of competence to supervisors on placement, make patients, carers and colleagues aware you’re a med student.
- Take action if you think you’re not being effectively supervised on placement
- Engage in timely fashion with routine evaluation systems (e.g. end of placement questionnaires etc)
Maintaining, developing and improving your performance:
- Participating full in learning process, engage with course by attending lectures, placements, completing coursework
- Listen to advice of lecturers and supervisors
- Comply with regulations and other systems or structures in relation to your studies
- Respond constructively to verbal and written feedback from patients, lecturers, clinicians and members of MDT by critically reflecting on feedback and making action plan to improve where needed
- Reflect on learnings and look at ways to improve
- Consider how your personal factors may impact your decision making
Managing resources effectively and sustainably
Describe Trust and professionalism
- Act with honesty and integrity, be open if things go wrong
- Protect and promote the health of patients and the public
- Never unfairly discriminate against patients or colleagues
- Never abuse patients’ trust in you or the public’s trust in your profession
Describe Domain 2
Patients, partnership and communication:
Treating patients fairly and respecting their rights
Treating patients with kindness, courtesy and respect
Sharing information with patients
Supporting patients to make decisions about treatment and care
Communicating with those close to a patient
Caring for the whole patient
Safeguarding children and adults who are at risk of harm
Helping in emergencies
Making sure patients who pose a risk of harm to others can access appropriate care
Being open if things go wrong
Describe Domain 3
Colleagues, culture and safety:
Treating colleagues with kindness, courtesy and respect
Contributing to a positive working and training environment
Demonstrating leadership behaviours
Contributing to continuity of care
Delegating safely and appropriately
Recording your work clearly, accurately and legibly
Keeping patients safe
Responding to safety risks
Managing risks posed by your health
Describe Domain 4
Trust and professionalism:
Acting with honesty and integrity
Maintaining professional boundaries
Communicating as a doctor
Managing conflicts of interest
Cooperating with legal and regulatory requirements
