Professional Communications Flashcards
(93 cards)
1
Q
Communication
A
sending and receiving messages
2
Q
audience etiquette
A
manners and way to act as an audience
3
Q
communication apprehension
A
fear of public speaking
4
Q
formal language
A
language we use with adults and in the workplace
5
Q
informal language
A
language used with peers friends and family
6
Q
sender
A
the one who gives the message
7
Q
receiver
A
the one the message goes to
8
Q
encode
A
turning thoughts and feelings into a message to be sent
9
Q
decode
A
translate a message that has been received
10
Q
channel
A
they way the message has been sent
11
Q
message
A
the communication that is being sent
12
Q
feedback
A
the response from the receiver
13
Q
communication barriers
A
noise and interference that interrupts messages
14
Q
interference
A
something that keeps good communication from happening
15
Q
context
A
where you are (environment) when the message is sent
16
Q
verbal communication
A
spoken or oral communication
17
Q
tone
A
the quality of the voice
18
Q
pitch
A
highs and lows of the voice
19
Q
rate
A
how fast or slow one speaks
20
Q
volume
A
the loudness or softness of a voice
21
Q
nonverbal
A
body language
22
Q
gestures
A
hand and arm movement
23
Q
facial expressions
A
micro and macro facial movements
24
Q
proxemics
A
the distance between sender and receiver
25
chronemics
the time the message is taking place
26
haptics
communication through touch
27
kinesics
interpretation of body motion communication
28
hearing
one of the five senses; the ability to take in (receive) sound
29
listening
evaluating the sounds that have been received; paying attention
30
active listening
one who is actively taking part in listening
31
passive listening
one who hears but is not actually listening
32
discriminative listening
Identifying one sound amidst many sounds
33
appreciative listening
listening for enjoyment
34
critical listening
listening for what is important
35
empathic listening
listening to help someone
36
intrapersonal communication
communication with one’s self
37
small group communication
interactions among three or more people who are connected through a common purpose
38
Interpersonal Communication
two people speaking face to face
39
Public Speaking
speaking in front of a group
40
Mass Media
speaking before thousands
41
Ethics
one’s sense of right or wrong
42
Unethical
what is said or done that is not appropriate within the context
43
Ethical
what is said or done that is appropriate within the context
44
Plagiarism
taking others words or statements for your own use; stealing
45
Copyright
audio, video, or written works belonging to someone specific
46
Fair Use
open use of works that are not copyright
47
Ethical Conduct
doing and saying what is right within the context
48
Unethical Conduct
doing and saying what is not right within the context
49
Privacy
that which is to remain private or secret
50
Netiquette
rules for using social media
51
Team
two or more individuals working together
52
subgroup
a smaller group within a larger group
53
Round table
sitting around a round table to have a discussion
54
Panel
group of experts called on to speak about a specific subject
55
Forum
speakers for and against a certain topic who exchanges verbal ideas
56
Town Hall meeting
speaking before a gathering of community citizens
57
Group
five or more people working together
58
Group roles
responsibilities of those within a group
59
Expert
someone professionally trained in a particular area
60
Initiator
the one who begins a conversation or discussion
61
moderator
the one who directs the conversation or discussion
62
conflict
problems that arise between senders and receivers
63
compromise
working to a solution by means of give-and-take
64
negotiation
coming to an agreement
65
mediation
asking an outsider to help settle a conflict
66
conflict resolution
when the conflict is finally resolved
67
autocratic
someone who takes charge and makes all of the decisions
68
democratic
when a group acts to make decisions representing the whole group
69
laissez faire
laziness or being too laid back (not getting things done)
70
Inform
to make aware or instruct
71
Persuade
to help others change their minds or their actions
72
Entertain
to bring enjoyment to an audience
73
Informative Speech
to inform
74
Persuasive Speech
to persuade
75
Impromptu
speaking without any notes
76
Memorize
memorizing your entire speech word-for-word
77
Manuscript
writing out the whole speech word-for-word
78
Occupation
one’s job or career
79
Ethos
an appeal based on what is considered to be right or wrong (ethics)
80
Pathos
an appeal based upon tragedy or sadness
81
Logos
an appeal based upon logic or fact
82
Appeals
asking for change or reconsideration of an issue
83
Propaganda
biased or misleading information
84
Card Stacking
promoting one side of the issue while ignoring the other side
85
Bandwagon Appeal
doing something based upon popularity - “Everyone’s doing it! Join in!”
86
Testimonial
a celebrity endorsement
87
Name Calling
calling names
88
plain folk
doing what “the average” person does
89
lateral communication
communication with those you work with at your level
90
upward communication
communication with those who work above you
91
downward communication
communication with those who work below you
92
prejudice
preconceived opinion that is not based on reason or actual experience.
93
stereotyping
labeling a group based upon the actions or attitudes of one person in the group
