Professionalism In Allied Healh Flashcards
The majority of communication is nonverbal
True
All allied health professionals must wear scrubs
False
Self-esteem reflects how confident you are in your abilities or skills
False
Regulations are guidelines and instructions of what is typically considered to be proper codes of conduct
False
Someone might use the________stlye of conflict management if there is an emergency situation or they are certain that they are correct
Competing
A patients freedom to choose must be respected at all times
True
How do you manage emotions in the workplace
Pause
Self talking
Identify your feelings
Identify your physical
How do you confront your anger in the workplace
Breath deeply
Stay relaxed
Ask questions
Listen carefully
Show empathy
Avoid judgment
Check understanding
Stay calm
Speak slowly
Non-threating language (physical and verbal)
What are 5 attributes to emotional intelligence
Self-awareness
Self regulation
Motivation
Empathy
Social skills
What are the benefits of optimism
Low stress level
Better coping skills
High level of resilience
Better physical health
What are the conflict management styles
Accommodating
Collaborating
Competing
Avoiding
Compromising
What are common patient expectations
To be heard
To be treated by professional and caring staff
To receive clear explanations
How do you communicate with a patient that is hearing impaired
Maintain good eye contact
Talk without background noise
Provide good lighting
Rephrase
Speak clearly
Use an interpreter
How do you communicate with a patient that is visually impaired
Speak normal but clear
Talk direct
Identify self
Address them by name
How do you communicate with a patient that has a speech impairment
Don not rush
Ask questions that require a simple answer
Be honest if there is a difficulty in understanding
Ask to repeat
Write or text
Use ASL
