Professionalism Unit1

Question 1

consumers

Answer 1

purchasers/users of a product/service

Question 2

stakeholders

Answer 2

people w/ a keen interest in a project or organization

Question 3

quality improvement

Answer 3

framework we use to systematically improve patient care processes. can be measured.

Question 4

process

Answer 4

set of actions that must be accomplished correctly and in the proper order

Question 5

continuous quality improvement

Answer 5

process of using methods and tools to identify, prevent, and reduce the impact of process failures

Question 6

sentinel event

Answer 6

an unexpected occurrence involving death or serious physical or psychological injury or the risk.

Question 7

interface

Answer 7

software that facilitates communication between information systems. interfaces perform translation

Question 8

middleware

Answer 8

software that transfers and transforms data between two systems

Question 9

HIPPA

Answer 9

federal law that required the creation of national standards to protect sensitive patient info from being disclosed w/o patient consent.

Question 10

list five benefits of working in healthcare

Answer 10

• health and life insurance
  -paid vacation time/holidays
  -tuition assistance
  -retirement plan
  -quality of life possibly gets better

Question 11

hard skills

Answer 11

hands on, technical + procedural. ex: phlebotomy, problem-solving, lab-processing

Question 12

soft skills

Answer 12

personality characteristics that help you interact w/ others. personality, IQ, emotional intelligence, interpersonal skills

Question 13

Occupational health and safety administration

Answer 13

federal organization, regulates all workplaces, concerned w/ workplace safety hazards

Question 14

National fire protection agency

Answer 14

national trade association, sets fire safety codes that are adopted as mandate regulations. fire/electrical safety only

Question 15

The Joint commission

Answer 15

regulates compliance in health care organizations

Question 16

college of American pathologists

Answer 16

regulates compliance in clinical laboratories

Question 17

American society of clinical pathology

Answer 17

professional association encompassing lab professionals

Question 18

National accreditation association of clinical laboratory sciences (NAACLS)

Answer 18

premier agency fore international accreditation of educational program in the lab and other healthcare related disciplines. MLT, phlebotomy, histo-technician, flow cytometry

Question 19

affordable care act/Obamacare

Answer 19

2010, made healthcare access more affordable, quality health insurance, reduce US rising costs

Question 20

list 4 goals of quality improvement

Answer 20

-eliminate adverse effects
-reduce waste and unnecessary expenses
-avoid costly hospital readmission
-prevent undesirable patient outcomes

Question 21

advantages of electronic healthcare records

Answer 21

• save paper and space
  -enhance coordination
  -improve quality
  -reduce delays
  -ensure legibility

Question 22

disadvantages of electronic healthcare records

Answer 22

-security concerns
-system incompatibility