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BUSINESS > PROFFESSIONALISM AND ETHICS > Flashcards

PROFFESSIONALISM AND ETHICS Flashcards

1
Q

what is organisational culture?

A

the common perception amongst employees of a business regarding what is right vs what is wrong and acceptable vs unacceptable

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2
Q

what is a contract?

A

is a written document or a verbal agreement that is legally binding between two or more parties

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3
Q

who are the two parties who enter a contract?

A

person making an offer>

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4
Q

what does legally binding mean?

A

that the court will ensure that the parties honour their agreements that were included in the contract.

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5
Q

What are the elements of a contract that can make a contract legally binding?

A

contractual capacity, sound mind, reasonable, legal, possible.

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6
Q

when does a breach in the contract occur?

A
  • party fails to fufil the requirements in the contract
  • misleading information forms part of a contract
  • someone being tricked into signing it
  • requirements were unclear to a party
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7
Q

what are the different types of legal contracts?

A 
employment contracts
insurance contracts
lease contracts
installment sale contracts
rental agreements 
franchise agreements
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8
Q

explain contractual capacity?

A

this person is legally allowed to enter into a contract (18)

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9
Q

explain sound mind?

A

person does not suffer from any mental illness

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10
Q

explain reasonable?

A

conditions of the contract are reasonable

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11
Q

explain legal?

A

no unlawful activities

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12
Q

explain possible?

A

the activities in the contract are possible to achieve

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13
Q

explain employment contracts

A

agreement between employer and employee
employee must fulfill duties and deadlines
employer must remunerate employee for work done

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14
Q

explain insurance contracts

A

agreement between insured and insurer
insured makes a premium to insurer to transfer risk
insurer protects insureds against possible loss

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15
Q

explain installment sale agreements

A

agreement between seller and buyer
ownership is transferred when last installment is settled
seller usually ads interest to amount

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16
Q

explain rental agreements

A

agreement between landlord and tenant
tenant rents property from land lord
tenant pays a monthly amount agreed on by both
property never becomes the tenants

17
Q

explain franchise agreements

A

legal contract between a franchisor and a franchisee
franchisor provides training + support and allows the franchisee to use the brand
franchisee promises to pay a once lump sum fee to be able to use the business concept

18
Q

what is the JOHARI Window?

A

a tool used to help people understand themselves better

19
Q

what is the open/free area?

A

information that the person knows about themselves + what other people know

20
Q

what is the blind area?

A

what the other person doesn’t know about themselves but other people do

21
Q

what is the hidden area?

A

what other people don’t know about you

22
Q

what is the unknown area?

A

what you don’t know about yourselves + what people don’t know about you

23
Q

name some important management skills?

A 
TIME MANAGEMENT
DELEGATION
WORKLOAD + STRESS
COMMUNICATION
ASSERTIVENESS
TECHNOLOGICAL SKILLS
24
Q

name time wasters in a business

A 
MEETINGS NOT STARTING ON TIME
MEETINGS NOT BEING EFFECTIVELY MANAGED
UNPLEASANT TAKS BEING LEFT TILL LAST
POOR PRIORITISING OF TASKS
POOR DELEGATION
25
Q

name the delegation principles :

A 
KNOW YOUR ABILITIES
UNDERSTANDS OTHERS ABILITIES
UNDERSTAND DIFFERENT JOB ROLES
TRUST YOUR EMPLOYEES
COMMUNICATE EFFECTIVELY
EMPOWER YOUR EMPLOYEES
FEEDBACK + CONTROL
26
Q

name some stress factors

A 
change
workload
too much responsibility
poor working conditions
job insecurity
financial insecurity
27
Q

name some communication skills

A 
good speaker
good listener
interpreting non-verbal messages
confidence over the phone
good use of electronic communication
28
Q

briefly explain assertiveness

A

this means expressing your views and/or opinions without emotion confusing the message

29
Q

explain technological skills

A

technological skills are important because it makes the environment more productive
it also makes work more flexible as employees can work from home
it also provides support to employees during tricky situations.

30
Q

what principles should a manager have when making business decisons?

A

BE GUIDED BY PRE-EXISTING RULES
ALLOW INPUT FROM OTHERS
DEVELOP A SENSE OF JUSITCE + FAIRNESS
FOLLOW YOUR GUT

31
Q

define ethics

A

the difference between right and wrong

32
Q

what can a professional image do for a business?

A

it can improve the level of respect from different stakeholders

33
Q

what does a professional image refer to?

A 
THE MANNER IN WHICH WORK IS COMPLETED
WAY YOU CONDUCT YOURSELF AROUND OTHERS
TYPES OF DECISONS YOU MAKE
YOUR DIGITAL FOOTPRINT
THE WAY YOU DRESS FOR WORK

BUSINESS (2 decks)

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