Proficiency – Skilled and Capable

Question 1

Skilled Staff

Answer 1

• We are well trained in our relevant disciplines.
• We are knowledgeable about trends in our industry and all applicable practices, procedures, and regulations.
• We possess the technical and functional skills to be effective in our particular area of expertise.
• We develop the interpersonal skills to work effectively and be transparent and open.

Question 2

Capable Teams

Answer 2

• We are committed to understanding the issues and resolving them in a systematic manner.
• We collaborate for better, faster, and more cost-effective ways to provide the services that our customers value.
• We strive for excellence through effective work habits and skillful performance.

Question 3

Conscientious Effort

Answer 3

• We get the work done without compromising our core values or the safety of employees, customers, or the community.
• We do our best in managing our resources.
• We deliver our services with the appropriate combination of timeliness, quality, and cost.

Question 4

Proficiency – Skilled and Capable

Answer 4

By upholding the core value of Proficiency, we demonstrate our commitment to maintaining a highly effective workforce. Decisions and behaviors related to Proficiency are characterized by skilled staff, capable teams, and conscientious effort.