Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

ipt > project management > Flashcards

project management Flashcards

1
Q

characterstics of successful project managers (5)

A

communication and planning skills
motiviate development team
negotiate with stakeholders
resolve conflict
ensure project progresses within budget and time constraints

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

communication skills necessary to deal with others (5)

A

active listening
conflict resolution
negotiation skills
interview techniques
team building

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

active listening

A

strategy to improve listening skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

aim of active listening (2)

A

to better receive and understand speakers intended message
fors peaker to know listener has received and understood message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

techniques of active listening (5)

A

mirroring
paraphrasing
summarising
clarifying questions
motivational responses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

mirroring

A

repeating back key words

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

paraphrasing (2)

A

listener uses own words to explain what speaker just said
reflects both feelings and meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

summarising (2)

A

refocuses and directs speaker to important topics
reachagreement so conversation can end

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

clarifying questions

A

asking questions/making statements that encourage speaker to provide more detail

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

motivational responses

A

encourage speaer and indicate interest in what they are saying

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

conflict resolution (2)

A

conflict is not always bad unless personal or unresolved
alternative decisions being rejected cause conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

common conflicts (4)

A

allocation of limited resources to development tasks
different goals of team members
scheduling of tasks
personal differences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

allocation of limited resoruces to development tasks

A

as time/money is added to one are itis reduced in another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

different goals of team members

A

e.g. graphic designer expectations vs software developers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

scheduling of tasks (2)

A

must be completed in sequence
one taks behind delays other people’s work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

personal differences

A

culture, age, religion, experience etc

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

strategies to resolve conflict (4)

A

attack problem not person
brainstorming
mediation
group problem solving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

group problem solving

A

all involved on equal footing and are encouraged to contribute equally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

negotiation skills (2)

A

we negotiate to reach a compromise that suits both parties
commences with both parties arguing for more than they expect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

techniques of negotiation skills (6)

A

know in advace all you can about person, product, service, organisation prior to negotiation
consider range of acceptable arrangements in advance
approach other party directly to make appointment in advance
lower expectations rather than raise them
prior research and planning will increase confidence/assertiveness
establish trust/credibility prior to negotiations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

interviews are used to (3)

A

identify rpoblems with existing system
get feedback during development
recruit and assess staff performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

interview techniques (2)

A

planning and preperation is crucial
when scheduling interviewee should be made aware of purpose of interview and be given time to prepare

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

positive interviewer attributes (7)

A

well-prepared questions
attention and careful listening
personal warmth and engaging manner
ability to sell ideas and communicate enthusiasm
putting interviewee at ease
politeness and generosity
focus on topics needing to be covered

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

negative interviewer attributes (6)

A

lack of preperation
not allowing enough time for interview
talking too much
losing focud
letting interviewee direct conversation
biased towards people with similar ideas/styles to their own

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
team
2 or more people with complementary skills, behaviours and personalities who are commited to achieve a common goal
26
advantages of groups that can function as a team (3)
increased productivity enhanced job satisfaction development of quality system
27
consequences for groups that fail to function as a team (3)
financial loss employment loss missed oppurtunities
28
traditional system development approach (6)
waterfall model understanding the problem planning designing implementing testing, evaluating and maintaining
29
project management tools (5)
gantt charts scheduling of tasks journals and diaries funding management plan communication mamagement plan
30
gantt charts
tool for planning and monitoring the progress of development tasks horizontal bar charts which graphically schedule and track individual tasks
31
social and ethical issues (2)
system designers must ensure that their systems comply with ethics and morals participants must use it in an ethical way
32
parts of social and ethical issues (7)
privacy of the individual security of data and information accuracy of data and information changing nature of work appropriate information use health and safety copyright laws
33
understanding the problem (2)
determine purpose and requirements of new system what needs to be achieved to make system a asuccess
34
what does understanding the problem need (4)
understand existing system identify needs of: users participants management
35
system analyst (4)
person who analyses system determines requirements designs new systems problem solvers with strong analytical and communication skills
36
individual system
simple processes
37
larger systems
group of developers more structured activities
38
approaches to identify problmes with existing systems
interviewing/surveying users performing task analysis activities (determine how it works, what it does, who uses it)
39
requirements report
information gathers is fromulated int o a list of needs/requirments
40
requirements (2)
features, properties or behaviours a system must have to achieve purpsose each requirement must be verifiable
41
requirements prototype (3)
a working model of an information system, built in order to understand the requirements of the system repetitive process fo prototype modification and partcicipant's feedback until problem is understood can be basis for further system development
42
when is the requirement prototype used
when the problem is not easily understood
43
planning
to dertmine possible solutions and make decision on which if any should be implemented
44
solutuon proposals must include (4)
details of required participants data/information info technology info processes
45
project management aims to
ensure system development lifecycle results in a system that achieved purpose on time and within budget
46
areas taken into account in planning (3)
scheduling funding communication
47
feasibility study
conducted to assist with selecting what option to develop
48
feasible
capable of being achieved using the available resoruces and meeting the identified requirements
49
economic feasibility (3)
Will the new system be cost effective? How long will it take for the cost of the new system to be recovered as a result of increased profits? Could money invested be more effectively used elsewhere?
50
technical feasibility (3)
Is info tech available? Will info tech work with existing tech? Do participants possess required technical skills?
51
operational feasibility (4)
Will the system work in practice? Are management and employees in favour of the new system? Will ongoing support and training be available in the future? Will the system operate well with existing systems?
52
scheduling feasibility (4)
Can the solution be completed on time? What are the consequences if it is not completed on time? Are strict deadlines required and if so how will they be enforced? What training is needed, how long will it take and how will existing duties be performed whilst training occurs?
53
choosing the appropriate development approaches (6)
traditional outsourcing prototyping customisation participant development agile methods
54
outsourcing (3)
using another company to develop parts of the system may be more cost effective may be used when highly specialised skills are required than may not be available "in house"
55
requirement prototype
working model of an informaiton system
56
why is a requirement prototype built
built in order to understand requirements of system
57
prototyping approach
extends use of requirements prototype so it evolves to a point where then actually become the final solution
58
prototyping loop
each iteration through loop produces a more enhanced prototype that meets mor eof the system's requirements
59
customisation
existing system is customised to suit the specific needs and requirements of the new system may involve alterations to system settings withing the hardware and software or it may involve inderlying customisation of the actual hardware or software itself more cost effective than developing form scratch
60
participant development
same people who will use and operate system develop system
61
disadvantage of participant development
need for professional skills and technical knowledge
62
advantages of participant development
small business and home users who would not be able to afford professional solution
63
agile metods
methods place mphasis on team devleoping system rather than following predefined structure development processes
64
what are agile methods generally used for
developing software rather than total information systems
65
requirements reports should (6)
detail time frame detail subprojects and time frame for them identify participants identify relevant informaiton technology identify data/information identity needs of users
66
system requirements requirements report should detain (5)
physical performance security data-information system operation requirements
67
designing
actual solution is designed and built describing infor processes and specifying system resources to perform processes hardware and software is chosen and built
68
system models (2)
context diagrams dataflow diagrams
69
when are context diagrams used
when understand the problem to define the data entering and leaving the existing system
70
tools used in designing (5)
context diagrams data flow diagrams decision trees decision table data dictionaries
71
data modelling
process of identifying entities, relationship between entities and attributes of entities
72
what is data modelling used for
to develop schema for database
73
tools used in data modelling (3)
data dictionaries schematic diagrams normalisation
74
if a database is well designed they can (3)
avoid problems (data redundancy, lack of data security) address data integrity address data validity
75
data redundancy
undesirable duplication of data within database
76
lack of data security
data cna me manipulate, destroyed or stolen
77
data integriy
reliability of data so it is accurate an current
78
data validity
correctness of data entered to tensure that it is of the correct data type and its value is sensisble
79
data dictionaries
comrehensive description of each field (attribue) in database
80
data dictionary categories (6)
field name data type data format field size field description example
81
data dictionaries (field name)
name of field
82
data dictionaries (field size) (3)
also known as width number of characters allowed in each field should be limited to smallest numebr fo characters as smaller fields izes let database work faster
83
data dictionaries (data type) (3)
also known as field type kind of data that can be stored in a field each field stores single data type
84
examples of data types
text memo number currency yes/no data/time etc.
85
logical fields
contain logic values (true or false)
86
data dictionaries (field description)
specifies contents of field
87
what does a data dictionary consist of
metadata
88
metadata
information about data
89
advantage of data dictionaries (2)
provides common ground for people working on project at same time (checking whether a particular attribute already exists) reduces data redundancy
90
calculating size of database
sum of field sizes in bytes x number of records
91
numeric data types (3)
integer real number currency
92
integer
whole number length depends on bytes allocated to them
93
real numbers
also called floating-point and fixed-point datat typed represent decimal places
94
currency
if number is to be used for money value importan when available to choose currency option as it follows special rules for two decimal placed used in monetary calculations
95
test data (testing, evaluating matinaing)
volem data simulated data live data
96
testing, evaluating, maintaining (4)
aspects of stange continue throughout life of system acceptance testing ongoing evaluation maintaining system
97
acceptance testing
ensures system meets requirement
98
ongoing evaluation (2)
monitor performance review effect on users and participants
99
maintaing system
ensure it continues to meet requirements
100
implementing
new system is installed and commences operation
101
what is involved with implementing (6)
Installing network cabling and outside communication lines Purchasing and installing new hardware and software Configuring the new hardware Installing, customising and configuring the software Converting data from the old system to the new Training the users and participants
102
methods of conversion (4)
direct parallel phased pilot
103
direct conversion
company stops using old system and start using new one at a specific point in time
104
parallel conversion
when the process is run on the old and new system for a period of time
105
phased conversion
intrdouction of new system in stages, gradually replacing parts of old system until completely replaced
106
pilot conversion
company uses system in test environment for a period fo time to work out bugs
107
an implementation plan details
participant training method for conversion how system will be tested conversion of data for new system

ipt (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions