Project Stakeholder Management

Question 1

Identify stakeholders

Answer 1

Identifying project stakeholders regularly and analyzing and documenting their interest, involvement, influence, and impact on the project success

Question 2

Plan stakeholder engagement

Answer 2

The process of involving stakeholder engagement based on their needs, expectations, interests, and impact on the project

Question 3

Manage stakeholder engagement

Answer 3

The process of communicating and working with stakeholders based on their needs, expectations, interests, and impact on the project

Question 4

Monitor stakeholder engagement

Answer 4

The process of monitoring stakeholder relationships and tailoring strategies for engaging stakeholders

Question 5

What are the inputs to identify stakeholders?

Answer 5

Project charter, business documents, project management plan, project documents, agreements, EEFs, OPAs

Question 6

What are the tools and techniques to identify stakeholders?

Answer 6

Expert judgment, data gathering, data analysis, data representation, meetings

Question 7

What are the 3 forms of stakeholder mapping?

Answer 7

Power/interest, power/influence, impact/influence

Question 8

Stakeholder cube

Answer 8

A refinement of the stakeholder mapping grid by combining grid elements into a 3 dimensional model that be useful in identifying and engaging the stakeholder community

Question 9

Salience model

Answer 9

Describes classes of stakeholders based on their assessments of power, urgency, and legitimacy

Question 10

What data representation method for identifying stakeholders is used for small projects

Answer 10

Stakeholder mapping grid

Question 11

What data representation method for identifying stakeholders is used for large projects

Answer 11

Salience model

Question 12

What are the 4 directions of influence

Answer 12

Upward, downward, outward, sideward

Question 13

Upward

Answer 13

Senior management

Question 14

Downward

Answer 14

Team

Question 15

Outward

Answer 15

Stakeholder groups and representatives outside the team

Question 16

Sideward

Answer 16

Peers of the project manager

Question 17

What are the outputs to identify stakeholders?

Answer 17

Stakeholder register, change requests, project management plan updates, project document updates

Question 18

What are the inputs to plan stakeholder engagement?

Answer 18

Project charter, project management plan, project documents, agreements, EEFs, OPAs

Question 19

What are the tools and techniques to plan stakeholder engagement?

Answer 19

Expert judgment, data gathering, data analysis, decision making, data representation, meetings

Question 20

What are the 5 engagement levels of stakeholders?

Answer 20

Unaware, resistant, neutral, supportive, leading

Question 21

Unaware

Answer 21

Unaware of the project and potential impacts

Question 22

Resistant

Answer 22

Aware of project and impacts but resistant to change

Question 23

Supportive

Answer 23

Aware of project and impacts and supportive of outcome

Question 24

Leading

Answer 24

Aware of project and impacts and actively engaged in the project’s success

Question 25

What are the outputs to plan stakeholder engagement?

Answer 25

Stakeholder engagement plan

Question 26

What are the inputs to manage stakeholder engagement?

Answer 26

Project management plan, project documents, EEFs, OPAs

Question 27

What are the tools and techniques to manage stakeholder engagement?

Answer 27

Expert judgment, communication skills, interpersonal and team skills, ground rules, meetings

Question 28

What are the outputs to manage stakeholder engagement?

Answer 28

Change requests, project management plan updates, project document updates

Question 29

What are the inputs to monitor stakeholder engagement?

Answer 29

Project management plan, project documents, work performance data, EEFs, OPAs

Question 30

What are the tools and techniques to monitor stakeholder engagement?

Answer 30

Data analysis, decision making, data representation, communication skills, interpersonal and team skills, meetings

Question 31

What are the outputs to monitor stakeholder engagement?

Answer 31

Work performance information, change requests, project management plan updates, project document updates