PROMGT3 Quiz 1

Question 1

His quality philosophy (summarized in 14 points) is an important framework for implementing quality and productivity improvement.

Answer 1

W. Edwards Deming

Question 2

If the quality characteristic can be measured and expressed as a number on some continuous scale of measurement, it is usually called a ______________ .

Answer 2

Variables Data

Question 3

The objective of this TQM-related activity is to contribute to the safe and healthy working conditions and to safeguard the quality and integrity of the company’s products.

Answer 3

5S+1 or Good Housekeeping Program

Question 4

The dimension of quality concerning the customer’s view of quality as directly influenced by how quickly and economically a repair and routine maintenance activity can be accomplished.

Answer 4

Serviceability

Question 5

According to its modern definition, quality is inversely proportional to ________.

Answer 5

Variability

Question 6

A small group of people who meet regularly to identify, analyze, and solve problems within their work area.

Answer 6

Quality Control Circle

Question 7

This is defined as anyone who uses someone’s output.

Answer 7

Customer

Question 8

Nonconformities that are serious enough to significantly affect the safe or effective use of the product

Answer 8

Defect

Question 9

The set of operational, managerial, and engineering activities that a company uses to ensure that the quality characteristics of a product are at the nominal levels

Answer 9

Quality Engineering

Question 10

Include those categories of costs that are associated with producing, identifying, avoiding, or repairing products that do not meet requirements

Answer 10

Quality Costs

Question 11

A quality emphasis that encompasses the entire organization, from supplier to customer

Answer 11

Total Quality Management

Question 12

This pertains to the mistake-proofing of processes (as well as products)

Answer 12

Poka-Yoke

Question 13

First to introduce the concept of company-wide quality control, he is more concerned with organizational structure and a systems approach to improving quality than he is with statistical methods

Answer 13

Armand Feigenbaum

Question 14

Also known as the Plan-Do-Check-Act (PDCA) cycle

Answer 14

Demming/Shewhart Cycle

Question 15

This category of costs occurs when the product does not perform satisfactorily after it is supplied to the customer

Answer 15

External Failure Costs

Question 16

A dimension of quality that answers the question “Will the product do the intended job?”

Answer 16

Performance

Question 17

Is the reduction of variability in processes and products

Answer 17

Quality Improvement

Question 18

Introduced the statistical chart concept in 1924

Answer 18

Walter Shewhart

Question 19

The inspection and classification of a sample of the product selected at random from a large lot and the ultimate decision about the disposition of the lot

Answer 19

Acceptance Sampling

Question 20

Is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved

Answer 20

Quality Assurance

Question 21

Refers to the degree of excellence or standard, superiority, or fitness for a particular purpose in a product, service, or process.

Answer 21

Quality

Question 22

Dimensions of Quality

Answer 22

Performance
Reliability
Durability
Serviceability
Aesthetics
Features
Perceived Quality
Conformance to Standards

Question 23

Represents the poorest level of quality for the vendor’s process that the consumer would consider to be acceptable as a process average.

Answer 23

Acceptance Quality Level (AQL)

Question 24

This is the state when the equipment does not function properly

Answer 24

Breakdown

Question 25

This is the quality in the lot that results from the use of rectifying inspection.

Answer 25

Average Outgoing Quality (AOQ)

Question 26

The ability of a system or component to perform its required functions under stated conditions for a specified period of time

Answer 26

Reliability

Question 27

The expected time between a repair and the next failure of a component, machine, process, or product.

Answer 27

MTQ

Question 28

Those costs associated with measuring, evaluating, or auditing products, components, and purchased materials to ensure conformance to the standards that have been imposed

Answer 28

Appraisal Cost

Question 29

A dimension of quality that answers the question “Will the product do the intended job?”

Answer 29

Performance

Question 30

The average number of points that must be plotted before a point indicates an out-of-control condition

Answer 30

Average Run Length

Question 31

Famous for the quality trilogy, his philosophy is based on organization for change and the implementation of improvement through what he calls “managerial breakthrough”

Answer 31

Joseph Juran

Question 32

A strategy for implementing and managing quality improvement activities on an organization-wide basis

Answer 32

Total Quality Management

Question 33

This natural variability or “background noise” is the cumulative effect of many small, essential unavoidable causes

Answer 33

Chance Causes

Question 34

Recognizing systematic or nonrandom patterns on the control chart and identifying the reason for this behavior

Answer 34

Pattern Recognition

Question 35

Who is credited for making the distinction between common and special causes of variation?

Answer 35

Walter Shewhart

Question 36

These costs are incurred when products fail to meet quality requirements and this failure is discovered prior to delivery to the customer

Answer 36

Internal Failure Cost

Question 37

The totality of features and characteristics of a product or service that bear on its ability to satisfy a given need

Answer 37

Quality

Question 38

Known as the producer’s risk or the probability that a process producing acceptable values of a particular quality characteristic will be rejected

Answer 38

Type 1 Error

Question 39

An individual item or product that/s selected at random for inspection or evaluation is called a/an _________

Answer 39

Acceptance Sampling

Question 40

The general manager wants to receive a QC report that reflects the exact quantity of finished goods that are rejected from the line on a daily basis. What SPC tool is used?

Answer 40

Check Sheet

Question 41

The president must prioritize his action plans to alleviate poverty based on the impact to the Philippine economy . What SPC tool is used?

Answer 41

Pareto Chart

Question 42

A manufacturer of wine always encounters complaints on foreign matters in the finished products. They would like to know why this complaint recurs. What SPC tool is used?

Answer 42

Cause and Effect Diagram

Question 43

The manager wants to know if the botting process is stable in terms of bottle contents. What SPC tool is used?

Answer 43

Control Chart

Question 44

The manager of GDK electronics company would like to determine the various causes of lens contamination. What SPC tool is used?

Answer 44

Cause and Effect Diagram

Question 45

The quality circle would like to determine if kettle temperature affects viscosity of the chemical compound. What SPC tool is used?

Answer 45

Scatter Diagram

Question 46

The SDT wants to detect irregularity of the pressure gauges at any time to take necessary action immediately. What SPC tool is used?

Answer 46

Control Chart

Question 47

The QA manager would like to determine the best supplier of PVC compound used for the manufacturing of plastic tubes

Answer 47

Histogram

Question 48

The supervisor would like to monitor the frequency of defects occurring in the packing process

Answer 48

Check Sheet

Question 49

The operator wants to know which of the many problems in the line he will focus first

Answer 49

Pareto Chart

Question 50

Which chart type would be used to monitor the number of errors per page in a printed document?

Answer 50

U Chart

Question 51

Which chart type would be used to monitor the average weight of contents of a box of cereal?

Answer 51

X-bar chart

Question 52

Which chart type would be used to monitor the fraction of a production lot of calculators that had malfunctioning keys?

Answer 52

P-chart

Question 53

Which chart type would be used to monitor the number of surface blemishes (scratches, rubs, etc) in square meter of flat glass?

Answer 53

C Chart

Question 54

Which chart type would be used to monitor the range of the diameter of forged steel rods within a production lot?

Answer 54

R Chart

Question 55

An SPC tool which is particularly useful for identifying a potential relationship between two variables

Answer 55

Scatter diagram

Question 56

In TQM, an _________ customer is the ultimate recipient/user/buyer of the product or service

Answer 56

External

Question 57

_________ is how well the product conforms to the specifications

Answer 57

Conformance

Question 58

The largest allowable value for a quality characteristic is the ______________.

Answer 58

Upper specification limit

Question 59

This means that subgroups or samples should be selected so that if assignable causes are present, the chance for differences between subgroups will be maximized while the chance for differences within a subgroup will be minimized

Answer 59

Rational Subgrouping

Question 60

Defect/Non-Conformance rate

Answer 60

p

Question 61

Number of defects

Answer 61

d

Question 62

Limit of defects

Answer 62

c

Question 63

Sample Size

Answer 63

n

Question 64

Lot Size

Answer 64

N

Question 65

Probability of Acceptance

Answer 65

Pa

Question 66

ATI stands for ________

Answer 66

Average Total Inspection

Question 67

ASN stands for _______

Answer 67

Average Sample Number

Question 68

Explain normal to tightened inspection

Answer 68

When normal inspection is in effect, normal inspection is instituted when two out of five consecutive lots have been rejected on original submission

Question 69

Explain tightened to normal inspection

Answer 69

When tightened inspection is in effect, normal inspection is instituted when five consecutive ltos or batches are accepted on original inspection

Question 70

From normal to reduced inspection, it is instituted when ________

Answer 70

1. Preceding ten lots have been on normal inspection and none of the lots has been rejected on original inspection 2. Total number of defectives in the samples from the preceding ten lots is less than or equal to the appluicable limit number specified in the standard 3. Production is at a steady rate ( no machine breakdowns) 4. Considered desirable by the authroity responsible for sampling

Question 71

What is the "+1" in 5S+1 ?

Answer 71

Shikkari

Question 72

Known as producer's risk

Answer 72

Type 1 error (alpha)

Question 73

Known as consumer's risk

Answer 73

Tytpe 2 error (beta)