What is empowerment?
They way(s) by which a carer or person / self encourages an individual / themselves to make informed choices / decisions so that they can take control of their own life
What is primary socialisation?
the acceptance and learning of a set of norms and values established through the process of socialisation (family)
What is secondary socialisation?
education, media, religion, health care, work and peer groups
What are the negative attitudes and prejudice can have on service users?
Lonely, low-self esteem, low self-confidence, depressed, stressed, self-harming, anxious, embarrassed, angry, more determined
What is indirect discrimination?
Indirect discrimination occurs when an organisation’s practices, policies or procedures have the effect of disadvantaging people who share certain protected characteristics.
What is direct discrimination?
direct discrimination include dismissing someone because of a protected characteristic, deciding not to employ them, refusing them training, denying them a promotion, or giving them adverse terms and conditions all because of a protected characteristic.
What are some of the effects of discrimination?
upset, angry, frustrated, withdrawn, annoyed, humiliated, low-self esteem, stressed, lonely, anxious
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might staff training/induction be provided?
So they can follow the correct procedures and adopt appropriate attitudes
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might a mentoring system be provided?
To help staff and give them advice/support
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why might staff’s performance be monitored/observed?
So they can reflect and improve
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why may there be staff meetings?
To share concern/communicate pwus needs / share good practice
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have a good handover procedure?
To ensure consistency in care and good standards
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to provide policies?
To ensure staff understand how attitudes can influence practice
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have a good management structure?
So there is a clear hierarchy and procedures. Approachable and effective managers / named person responsible
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have appraisals?
To reflect the current practice and look for improvements
Ways in which an organisation can foster positive attitudes in staff to promote quality care:
Why is it important to have the correct/specialist equipment?
To promote a good ethos in practitioners
What are some of the benefits to practitioners of following policies, codes of practice charters?
- Helps them do their job effectively
- Ensures they are treated fairly
- Guides them about good practice
- Ensures there is a high working standard
- System of redress
- Opportunities for staff
- Promotes trust
What are the three care values?
- Promoting equality and diversity
- Maintaining confidentiality
- Promoting individual rights and beliefs
What are some ways which equality and diversity can be promoted?
- Giving choice of food
- Non-discriminatory language
- Provide literature in a range of languages
- Non judgmental approach
What ways can help to ensure that confidentiality is maintained?
- Maintaining privacy for treatment
- Passwords on computer files
- Locked filing cabinets
- Need to know basis
What ways can help rights and beliefs to be promoted?
- Time and place to pray
- Acknowledgment culture/belief
- Give choices of food according to religion
- Same sex staff where appropriate
What are the early years care values?
- Welfare of the child
- Safety of children
- Providing a safe and healthy working environment
- Working in partnership with parents and families
- Learning and development
- Valuing diversity
- Equal opportunity
- Anti-discrimination
- The reflective practitioner
- Confidentiality
- Working with other professionals
Barriers to accessing services:
What are some psychological barriers?
Fear of discrimination/stigma
Barriers to accessing services:
What are some financial barriers?
certain groups on lower income incomes/benefits, cost of transport/equipment
Barriers to accessing services:
What are some physical barriers?
disabilities, racial/cultural differences
Barriers to accessing services:
What are some geographical barriers?
Poorer areas= poorer services
Rural areas= less services
Barriers to accessing services:
What are some cultural barriers?
racism, not providing prayer rooms/limited choice of food
Barriers to accessing services:
What are some language barriers?
not speaking English as a first language/not aware of services available
What ways can barriers be overcome?
- Provide transport
- Campaigns to raise awareness
- Promotion of self-advocacy
- Joint planning and funding between services
- Leaflets
- Outreach services available
- Provider interpreters
- Choice of food
- Variety of staff
What are some issues faced by older people?
- Exclusion: material resources, social activities, civic activities, basic services
- Relying on family/ lack of independence
- Stereotyping
- Longer working life
- Mobility issues
- Feel vulnerable
Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to advertise in a wide range of areas?
To ensure different groups can access the job
Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use a EOP logo?
To indicate they are EOP employers and encourage certain groups
Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to analyse monitoring forms?
To make sure the system is working correctly
Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use positive statements?
To indicate they are EOP employers and encourage certain groups
Ways in which organisations can ensure advertising policies promoting equal opportunities:
Why is it important to use non-discriminatory language in advertisement?
So no one is put off from applying
What ways are there which organisations can ensure interview policies promote equal opportunities?
- No illegal questions
- Same questions for all
- No personal questions
- Mixed panel
- Accessible time and place
- Use policies/legislation for guidance
What is ‘victimisation’?
Treating someone badly because they have done a ‘protected act’ (or because you believe that a person has done or is going to do a protected act). A ‘protected act’ is: Making a claim or complaint of discrimination (under the Equality Act).
What is ‘social exclusion’?
the failure of society to provide certain individuals and groups with those rights and benefits normally available to its members, such as employment, adequate housing, health care, education and training, etc
What is ‘a need to know basis’?
if information is given to people on a need-to-know basis, they are given only the details that they need at the time when they need them
