Prosci - Comms Flashcards
What is the first question people ask about change?
Why is this happening?
This question focuses on understanding the reasons behind the change.
What does WIIFM stand for?
What’s In It For Me?
This question addresses personal motivations regarding change.
How many times should key messages be repeated to senders preferred?
Seven to five times
Repeating messages ensures clarity and retention among the audience.
What should be avoided when communicating messages?
Resist communicating exclusively through the project team
It is important to reach out to a broader audience.
What are effective ways to reach your audience?
Find effective ways such as:
* Face-to-face communications
* Newsletters
* One-on-one conversations
* Small group forums
* Meetings
* Workshops
Utilizing various channels enhances message delivery.
What should be emphasized in communications?
Face-to-face communications
Face-to-face interactions provide more value than emails.
What type of forums can be created for effective communication?
Group-small forums
These forums allow for real-time feedback and addressing concerns.
What is the purpose of evaluating your communication effectiveness?
To understand if your audience is interpreting and hearing your messages properly
Evaluation helps identify areas for improvement.
What should you use to assess communication effectiveness?
A combination of individual interviews, focus groups, and post-communication surveys
These methods provide diverse insights into communication impact.
What does the management change communication plan include?
Planning for effective communications to support change
A well-structured plan leads to better outcomes.
What can enhance your skills as a change management practitioner?
Attending a Prosci Change Management Certification Program
This program provides experiential learning and advanced skills.
What should you do to prepare senders for effective communication?
Equip and coach senders to effectively communicate messages
Preparation enhances the quality of communication.
What is an important aspect of delivering messages?
Ensuring consistency among messages
Consistent messaging helps to reinforce key points.
What is the significance of timing in communication?
Delivery scheduling and sequencing are crucial
Proper timing can enhance message reception.
What is key to understanding during a change?
Addressing what individuals impacted care about
This helps in resonating with the audience.
What can lead to common mistakes in communication?
Failing to consider the audience’s needs
Understanding the audience is critical to effective communication.
What should be done to improve project outcomes?
Enhance skills through advanced development programs
Continuous learning is essential for professional growth.
