PS Flashcards
State any 4 general rules that clients must abide by when making deposits and withdrawals with Exness.
Payment Systems - General Rules
- Funds may only be withdrawn to clients’ personal accounts in order to ensure financial security and prevent money laundering.
- The company will not accept direct payments or payments to third parties.
- Deposits and withdrawals may be made 24 hours a day, 7 days a week.
- Funds must be withdrawn in proportion to the amounts deposited using the same payment methods that were used to deposit funds.
Generally, is it possible to withdraw without trading for trader and partner?
Payment Systems - General Rules
For traders it is not possible to withdraw money with missing or low trading activity. For partners it is possible.
Which Payment Systems have higher priority over others when it comes to withdrawal?
Payment Systems - General Rules
- Bank Card Refund.
- Bitcoin Refund.
- Profit withdrawal based on deposit/withdrawal ratio.
Explain Instant Auto-Withdrawal. It is offered for which type of Payment System?
Instant Auto-Withdrawal
Auto-Withdrawal: A situation when a withdrawal is carried out automatically within a few seconds without any interference from our financial department. It is offered on EPS only.
Is it permitted?
Multiple Payment System Usage
Yes
How is withdrawal processed if clients use multiple Payment Systems or multiple wallets/accounts of the same Payment System to deposit? Provide an example.
Multiple Payment System Usage
Clients must withdraw their funds using the same payment system or the same wallet used for deposit in the same proportion they deposited their funds.
e.g. 60 USD deposit via PS A, 40 USD deposit via PS B. Gives a total deposit of 100 USD, 60% coming from PS A, and 40% coming from PS B. In case that the client made a profit of 900 USD, and now has 1000 USD, client must withdraw 600 USD via PS A, and 400 USD via PS B.
Which card providers are accepted in Exness?
Bank Card
Visa, Mastercard and JCB
How does bank card withdrawal work in case of profit and loss, both before and after 90 days? Provide an example.
Bank Card
Before 90 days they must make a refund first, and then they can withdraw their profit. In case of a loss they should proceed with a partial refund. Once 90 days are over, there is no need to make a refund and clients can withdraw any amount.
e.g. Let’s assume that a client has deposited 50 USD using his bank card. He then traded and made another 50 USD as profit. When the client withdraws, they must first withdraw his initial deposit of 50 USD as refund. After that, he may proceed to withdrawing his 50 USD from profit.
In case the client make a loss of 20 USD instead, they should proceed with partial refund for the 30 USD in the account.
Name 2 advantages of Bank Cards
Bank Card
- Instant deposit
- Widely known and used around the world
Do we accept Prepaid Cards? Why/why not?
Bank Card
Yes, we accept them but do not advise its usage as most of them do not support profit withdrawals.
When making withdrawals, in what language should the cardholder’s name be written?
Bank Card
The cardholder’s name should be written in English letters.
Name 2 advantages of EPS.
Electronic Payment Systems
- Reliable
- Instant deposit & withdrawal
Name 2 payment methods in which Internal Transfer outside of the PA is not possible.
Internal Transfer
- Bitcoin
- Bank Card
If a client has only received funds through Internal Transfer (MT,PS_Reward,PS_Rebate,_ST_Reward), how can they withdraw?
Internal Transfer
For MT, the funds received will be tagged as coming from a specific payment system, clients must withdraw using the same payment system that was used to deposit that money. For the other options, clients can use any payment system.
Is it possible to transfer money between countries?
Internal Transfer
Possible if sender and receiver have a client-partner relationship, and Sender’s POI is verified. If not, internal transfer is not possible.
