PS1 Flashcards
(87 cards)
1
Q
What is corporate culture?
A
Corporate culture is a fundamental aspect that shapes the identity, behaviour, and values of an organization.
It encompasses shared beliefs, customs, attitudes, and practices within a company.
2
Q
Why is understanding corporate culture important?
A
Understanding corporate culture is essential for fostering a positive work environment, promoting employee engagement, and driving organizational success.
3
Q
What are the core components of corporate culture?
A
- Values and Beliefs
- Leadership Influence
- Communication
- Employee Engagement
- Adaptability and Innovation
- Diversity and Inclusion
- Work-Life Balance
4
Q
How do values and beliefs affect corporate culture?
A
Values and beliefs guide decision-making and actions within the organization, helping employees understand the company’s priorities.
5
Q
What role does leadership play in corporate culture?
A
Leadership influences corporate culture by setting the tone through their behaviour and aligning decisions with established values.
6
Q
What is the significance of open communication in corporate culture?
A
Open communication promotes trust and collaboration, ensuring that information flows freely throughout the organization.
7
Q
How does corporate culture impact employee engagement?
A
A positive corporate culture fosters employee engagement by providing a supportive environment where employees feel valued.
8
Q
What is the relationship between corporate culture and innovation?
A
A strong corporate culture encourages adaptability and embraces innovation, allowing companies to respond effectively to market dynamics.
9
Q
What is the importance of diversity and inclusion in corporate culture?
A
Diversity and inclusion celebrate unique perspectives, strengthening the workforce and contributing to a dynamic organizational culture.
10
Q
What is corporate dressing?
A
Corporate dressing refers to sensible dressing at the workplace that helps an individual make a positive first impression.
11
Q
Why is personal grooming important in a corporate setting?
A
Personal grooming is essential for maintaining a professional appearance and is a key aspect of corporate dressing.
12
Q
What are some grooming tips for male professionals?
A
- Shave Daily/Trim moustache or beard
- Comb hair properly
- Wear crisp, wrinkle-free shirts
- Wear a mild perfume
- Trim nails
13
Q
What are some grooming tips for female professionals?
A
- Tie hair in a neat ponytail or bun
- Wear flats to work
- Wear minimal makeup
- Clean hands and feet
- Avoid loud colors and chunky jewelry
14
Q
What is cultural adaptability?
A
Cultural adaptability is the ability to understand, appreciate, and navigate different cultural contexts effectively.
15
Q
What are the components of effective cross-cultural adaptability?
A
- Open-mindedness and Awareness
- Effective Communication
- Flexibility and Resilience
- Global Business Competence
- Cross-Cultural Teamwork
- Continuous Learning and Development
- Enhanced Empathy
16
Q
What is the significance of nonverbal communication?
A
Nonverbal communication transfers information without words and includes facial expressions, gestures, body posture, and more.
17
Q
List the seven different nonverbal dimensions.
A
- Kinesics
- Vocalics
- Personal Appearance
- Physical Environment
- Proxemics
- Haptics
- Artefacts
18
Q
True or False: Cultural misinterpretations can lead to embarrassing situations.
A
True
19
Q
Fill in the blank: Corporate culture is about performance and making people feel good about how they contribute to the _______.
A
[whole]
20
Q
What does the ‘OK’ sign mean in different cultures?
A
- OK in Western cultures
- Money in Japan
- Zero in France and Belgium
- Gay in Greece
- Insult in Mediterranean regions
21
Q
What does the thumb-up gesture mean in different contexts?
A
- Hitchhiking in English-speaking countries
- OK signal
- Insult in Greece and other regions
22
Q
What does the V-sign signify in different cultures?
A
- Victory in America
- Peace in America
- Insult in Australia and UK if palm faces inward
23
Q
What are the seven different nonverbal dimensions of communication?
A
- Kinesics (body movements including facial expressions and eye contact)
- Vocalics (paralanguage including volume, rate, pitch, and timbre)
- Personal appearance
- Physical environment and artefacts
- Proxemics (personal space)
- Haptics (touch)
- Chronemics (time)
These dimensions help convey messages beyond words.
24
Q
What are the four ways people express their body language?
A
- Light and bouncy movement
- Soft and fluid movement
- Dynamic and determined movement
- Precise and bold movement
Each movement type coincides with one of the four Energy Types.
25
Define body language.
A type of communication using physical behaviors instead of words to express information.
## Footnote
Body language includes facial expressions, body posture, gestures, eye movement, touch, and the use of space.
26
What does a smile typically indicate about a person's mood?
Happiness
## Footnote
A happy person usually smiles and appears energized.
27
What are common indicators of sadness in body language?
* Lack of a smile
* Downcast eyes
* De-energized body language
## Footnote
Sadness is often shown by an unwillingness to smile.
28
What does a focused facial expression look like?
* Eyebrows lowered and centered
* Determined look in the eyes
## Footnote
This expression is often associated with positive moods.
29
What does an unfocused facial expression typically indicate?
* Raised eyebrows
* Unenthusiastic look in the eyes
## Footnote
Unfocused expressions are often linked to boredom or anxiety.
30
Describe the body language of a confident person.
* Focused and centered look
* Willingness to make eye contact
## Footnote
Confident body language often appears energized.
31
What does a fearful person's facial body language typically look like?
* Stressed and de-energized appearance
* Raised eyebrows
* Downcast eyes
## Footnote
Fear often manifests through tight facial expressions.
32
What does nodding of the head generally signify?
Saying 'yes'
## Footnote
Nodding can encourage the speaker to continue.
33
What does shaking the head usually mean?
Saying 'no'
## Footnote
It is the opposite of nodding.
34
What body language posture indicates openness and readiness to listen?
Leaning forward with head nodding
## Footnote
This posture suggests engagement in the conversation.
35
What does standing with arms akimbo generally indicate?
Attentiveness and interest in the conversation
## Footnote
However, it can be considered rude in some cultures.
36
What does a fuller chest posture signify?
Confidence
## Footnote
A chest thrusting forward can indicate a desire for social prominence.
37
What can touching the chest indicate?
* Sincerity (two hands over heart)
* Discomfort (rubbing chest)
## Footnote
These gestures may relate to a person's emotional state.
38
What does a shrug of the shoulders typically convey?
Not knowing something or being unable to help
## Footnote
It is often a sign of uncertainty.
39
What is the significance of reading body language in clusters?
It provides a more accurate interpretation of gestures.
## Footnote
Isolated gestures may mislead the observer.
40
What does incongruence between body language and verbal communication suggest?
Possible lying
## Footnote
When words and gestures conflict, trust in the spoken words diminishes.
41
What should gestures be interpreted in?
Context
## Footnote
The same gesture can have different meanings depending on the situation.
42
Why are kids easier to read than adults in terms of body language?
They have more obvious muscle tone in the face and their gestures are less subtle.
## Footnote
As people age, their gestures become more nuanced.
43
What distinguishes a genuine smile from a fake smile?
A genuine smile produces characteristic wrinkles around the eyes.
## Footnote
Fake smiles often lack this eye movement.
44
What is a liar's smile characterized by?
* Quick appearance
* Longer duration
* Asymmetry
## Footnote
These traits indicate insincerity.
45
What are signs that distinguish genuine smiles from false smiles?
The fleshy part of the eye moves downward and the ends of the eyebrows dip slightly
## Footnote
A liar's smile comes more quickly and is held longer, often appearing stronger on one side of the face.
46
What characterizes a Tight-Lipped Smile?
Lips are stretched tight across the face, forming a straight line with concealed teeth
## Footnote
It suggests the smiler has a secret or withheld opinion.
47
Describe the Twisted Smile.
Shows opposite emotions on each side of the face
## Footnote
Mirroring each side reveals different emotional expressions.
48
What is a Drop-Jaw Smile?
A practiced smile where the lower jaw is dropped to appear playful or laughing
## Footnote
This smile is often associated with characters like the Joker.
49
What does a Sideways-Looking-Up Smile convey?
Looks juvenile, playful, and secretive
## Footnote
This smile is noted to evoke protective feelings in men.
50
How does arm-crossing affect perceptions of approachability?
Reduces credibility and suggests a negative attitude
## Footnote
Holding arms folded can create a barrier.
51
What does the placement of a coffee cup during negotiations indicate?
Placement reflects openness or hesitancy towards the conversation
## Footnote
A cup placed to the opposite side suggests a negative attitude.
52
What is the primary purpose of handshakes?
To convey trust, respect, balance, and equality
## Footnote
Handshakes are used in greetings, agreements, and showing good sportsmanship.
53
What does a dominant handshake signify?
Transmits dominance and caution
## Footnote
It is characterized by palm facing down.
54
What is the significance of the Palm-Up handshake?
Symbolically gives control to the other person
## Footnote
It can be effective when making an apology.
55
What happens during a handshake between two dominant individuals?
A power struggle occurs as each tries to turn the other's palm to a submissive position
## Footnote
This results in a handshake that conveys equality.
56
What is the Hand-on-Top Technique?
Responding to a Palm-Down Thrust with a Palm-Up position and then adding a left hand on top
## Footnote
This technique shifts power dynamics in the handshake.
57
What is the Left-Side Advantage in photographs?
The person on the left is perceived as more dominant
## Footnote
This was noted in the handshake between JFK and Nixon.
58
How does breathing relate to body language?
Patterns of breathing can indicate mood and state of mind
## Footnote
Deeper breathing suggests relaxation; shallow breathing indicates anxiety.
59
Define kinesics.
Communication through body language
## Footnote
It includes gestures, posture, and physical movements.
60
What does haptics refer to?
The study of touch as a form of communication
## Footnote
It includes handshakes, holding hands, and other forms of physical contact.
61
What is proxemics?
The use of physical space in communication
## Footnote
It studies how distance between people affects interactions.
62
What does chronemics refer to?
Communication using time as a factor
## Footnote
It can convey expectations regarding punctuality.
63
What is oculesics?
The study of eye movement and eye-related nonverbal communication
## Footnote
It is culturally dependent; eye contact can signify confidence or aggression.
64
Define paralanguage.
Aspects of vocal expression that convey meaning beyond words
## Footnote
It includes tone, volume, pitch, and speech rate.
65
What is team-ship?
The spirit of collaboration and collective success among team members
## Footnote
It emphasizes trust, mutual support, and shared goals.
66
What are the main factors for good team-ship?
* Collaborative Spirit
* Mutual Trust and Respect
* Shared Goals and Vision
* Effective Communication
## Footnote
These elements foster a positive working environment.
67
What is the foundation of effective teamwork?
Trust
## Footnote
Trust creates a supportive environment for team members to share ideas and take risks.
68
What is essential for successful team-ship?
Shared understanding of goals and unified vision
## Footnote
This alignment promotes cohesion and coordination among team members.
69
What role does effective communication play in team-ship?
It facilitates the exchange of ideas, feedback, and information
## Footnote
Open communication reduces misunderstandings and enhances team cohesion.
70
What does accountability and responsibility in team-ship involve?
Collective commitment to individual tasks and team success
## Footnote
Team members must take ownership of their roles.
71
How do successful teams demonstrate adaptability?
By adjusting strategies and approaches in dynamic environments
## Footnote
This ability allows teams to overcome challenges and seize opportunities.
72
What is the significance of celebrating success in team-ship?
It reinforces a positive team culture and motivates members
## Footnote
Acknowledging achievements encourages continuous effort towards shared goals.
73
What is a key characteristic of effective leadership?
The capacity to translate a vision into reality
## Footnote
Leadership involves inspiring and guiding others toward a common goal.
74
What begins leadership?
A clear vision and a sense of purpose
## Footnote
Visionary leaders provide direction and motivation.
75
What does inspirational influence in leadership entail?
Inspiring others through words, actions, and integrity
## Footnote
Role models set high standards and motivate others.
76
Why is effective communication crucial in leadership?
It builds trust and fosters collaboration
## Footnote
Skilled leaders adapt their communication styles to connect with diverse audiences.
77
What hallmark characterizes effective leadership?
Empathy and emotional intelligence
## Footnote
Empathetic leaders foster strong interpersonal relationships.
78
What is the role of decisiveness in leadership?
Making timely and informed decisions
## Footnote
Decisive leaders provide direction and clarity.
79
What do effective leaders embrace in a rapidly changing world?
Adaptability and resilience
## Footnote
They view change as an opportunity for growth.
80
What is integral to the journey of leadership?
Continuous learning and self-improvement
## Footnote
Successful leaders stay informed about trends and best practices.
81
What is a key aspect of team building in leadership?
Cultivating a strong team culture
## Footnote
Effective leaders recognize and leverage individual strengths.
82
How is stress characterized in the context of performance?
As a common and controllable response
## Footnote
Stress can trigger the fight-or-flight response.
83
What is one technique to manage stress?
Deep breathing
## Footnote
Inhale, hold, and exhale to a count of ten to reduce symptoms.
84
What should you do to convert fear during presentations?
Interpret symptoms as excitement and enthusiasm
## Footnote
Positive interpretation can alleviate stress.
85
What is important for effective conflict management?
Good listening skills and flexibility
## Footnote
Willingness to understand different perspectives is crucial.
86
What is a normal occurrence in every workplace?
Conflict
## Footnote
Conflict can be healthy and serve positive functions.
87
What are the eight steps to resolving workplace conflicts?
1. Arrange a meeting
2. Listen to each side
3. Understand the other person's point of view
4. Show concern for the relationship
5. Begin problem solving
6. Reach an agreement based on fairness
7. Record the solution
8. Implement the solution and follow up
## Footnote
These steps provide a structured approach to conflict resolution.
