purp com lesson 1 and 2 Flashcards
(38 cards)
1
Q
“commonness”
A
Communis
2
Q
“to share”
A
communicare
3
Q
People who are engaged in communication should have
something common for successful
communication:
A
Language, Knowledge, Interest, Experience, Culture
4
Q
a process using common words, sounds, signs, or behaviors to express, impart or exchange information from one person to another
A
COMMUNICATION
5
Q
a two-way process, where shifting process of roles occurs
A
COMMUNICATION
6
Q
enables us to share interrelated thoughts and interests through verbal or non- verbal symbols
A
COMMUNICATION
7
Q
TYPES OF COMMUNICATION
(2)
A
- Verbal Communication
- Non-Verbal Communication
8
Q
- Written
- oral
A
- Verbal Communication
9
Q
- facial expression
- body language
- sign language
- gesture
A
- Non-Verbal Communication
10
Q
NON-VERBAL COMMUNICATION SKILLS (5)
A
- Nodding while listening to the speaker
- Avoid showing nervousness
- Match your expressions
- Be mindful with you facial expressions e.g. shifting eyes - may indicate you are lying or uncertain
- Avoid hand movements such as pointing/ chopping
11
Q
PROCESS OF COMMUNICATION
(5)
A
- Idea Formation
- Encoding Message
- Channel Selection
- Decoding Message
- Feedback
12
Q
ELEMENTS OF COMMUNICATION
(7)
A
- Context
- Sender
- Message
- Channel
- Receiver
- Feedback
- Noise
13
Q
situation, setting (time & place), or environment
* may be formal, casual, informal, intimate
A
Context
14
Q
speaker/ writer, source, encoder who sends the message
A
Sender
15
Q
- key element that is transmitted in communication
- comprises the sender’s thoughts,
ideas, knowledge, attitudes, skills,
feelings, experiences, opinions,
values, beliefs, aspirations
A
Message
16
Q
- medium/ pathway through which the message travels
A
Channel
17
Q
- Receiver
A
- decoder, listener, reader who receives and interprets the message
18
Q
- Feedback
A
- return process of communication
- may be verbal or non-verbal
- non-response can also be interpreted as feedback
19
Q
- Noise
A
- “interference”
- refers to anything that hinders the transmission or reception of the message
20
Q
KINDS OF NOISE
(4)
A
- Physical noise - external noise
- Semantic noise —language barrier
- Physiological noise → physical impairment
- Psychological noise - internal thoughts
21
Q
external noise
A
- Physical noise -
22
Q
language barrier
A
- Semantic noise —
23
Q
physical impairment
A
- Physiological noise →
24
Q
internal thoughts
A
- Psychological noise -
25
FUNCTIONS OF COMMUNICATION
(5)
1. Regulation/ Control
2. Social Interaction
3. Motivation
4. Information
5. Emotional Expression
26
*meeting one's own needs and desires
*giving orders
* make requests/ suggestions
* asking for help
*warning someone
* influencing/ discouraging someone
1. Regulation/ Control
27
* the need to interact with others
* this is where we learn social behaviors and good communication
*introducing oneself to others; vice versa
2. Social Interaction
28
* "motive" → needs, wants, desires or drives within the individual
* process of stimulating
people to actions to accomplish the desired goals
e.g.
showing someone's strength,
praising, recognizing someone's
effort
3. Motivation
29
* imparts facts or knowledge about anything that a person needs to know
* to adapt and adjust oneself to the environment
Information
30
* serves as an avenue of expressions of emotions and attachments of social needs
* how one conveys emotional experience through verbal and non-verbal behavior
5. Emotional Expression
31
EFFECTIVE COMMUNICATION
* requires the speaker to convey a message in such a way that it is _______ and _______ as it was ______
received, understood, intended
32
EFFECTIVE COMMUNICATION
*requires the receiver to listen in such a way that he/ she gets the ________________ and makes the speaker realize that he/she was understood
full meaning of the message
33
EFFECTIVE COMMUNICATION
*an understanding of the emotion and the intention of the speaker
effective communication
34
EFFECTIVE COMMUNICATION
* The speaker should: (3)
a. Be clear with your intention
b. Consider your target audience
c. Be concise, direct to the point
35
EFFECTIVE COMMUNICATION
*Additionally, the speaker's message should be: (7C's)
a. Clear
b. Concise → short
c. Concrete → specific
d. Correct —factual
e. Coherent → message ideas should be connected with each other
f. Complete -detailed g.
Courteous → courtesy, politeness
36
EFFECTIVE COMMUNICATION
As a listener:
* Do not interrupt
* Show interest
* Pay attention to nonverbal signals
37
FACTORS AFFECTING COMMUNICATION (9)
CRAP2E BVS
1. Experiences
2. Beliefs
3. Culture
4. Relationship
5. Socio-economic status
6. Age
7. Principles
8. Values
9. Political Stance
38
TECHNIQUES IN COMMUNICATION
1. Use appropriate words
* avoid using jargons
2. Be mindful of the tone of your voice
* modulate your voice speaking
slower shows
confidence
speaking too fast conveys urgencY
