Q&A Flashcards
(46 cards)
What are your hours of operation?
Sundays-Thursdays 11:30 to 10pm
Fridays and Saturdays 11:30 to 11pm
What is the address of Brooklyn Crab and what are the cross streets?
24 Reed St. between Conover St. and Van Brunt St. Zip 11231
What is your phone number and website address?
718-643-2722
brooklyncrab.com
Do you have an elevator?
Yes. It’s located on the ground floor level past the below deck bar on the right hand side. The elevators have a three person (or two people and a stroller) capacity. Managers should be called to provide elevator assistance. However, all employees should learn how to operate the elevator in the event that a manager is not available. Note that our elevator can only transport guests between the ground floor level and the patio level of Brooklyn Crab. If elderly or handicapped customers do not wish to dine on the patio, we can lower our main bar tables to accommodate them.
Do you have a take-out menu?
We offer take-out at Brooklyn Crab Mondays through Fridays from 11:30 a.m to close. On Saturdays and Sundays take-out food is available in Reed Park, the back yard of Brooklyn Crab.
What options do you have for the dietary restricted guest?
Servers and hosts are provided with menu descriptions. Following each menu item is a code representing ingredients of note for the dietary restricted guest. Hosts and servers should use this document as a source when deciding which menu items are safe for dietary restricted guests to order.
Do you have a kids menu?
yes Choice of: Fish Stick D/E/G Chicken Fingers D/E/G Corn Dog D/E/G Hot Dog G
With fries or fruit and a drink $6
Do you do anything special for birthdays?
We are always happy to place a candle in the dessert of our guests choosing. We encourage our employees to sing “Happy Birthday” to the birthday guest.
Do you have a cake fee?
We charge a $15 cake fee. We will appropriately store cakes. Upon serving the cake, we provide paper plates, silverware and a cake cutting knife to the respective party.
Do you have a corkage fee?
We charge $25 for corkage on wine. No outside hard alcohol allowed.
Do you take American Express?
No. We apologize for the inconvenience. If guest does not have other cards, ATM machines are located on the ground floor level.
Can you call a car service for me?
Patio and Sidewalk hosts have car service cards and numbers located in host binders.
What are all the means of transportation to Brooklyn Crab?
The b61 bus, Ikea Shuttle, Ikea Water Taxi, bike path.
May I park in the Fairway parking lot while dining at Brooklyn Crab?
No. We are a separate business and do not have a shared parking agreement.
Do you have bike rack?
Yes. In front of Brooklyn Crab on the sidewalk.
Can I tie up my dog underneath the shack?
No. You may tie your dog up on the wooden post along the sidewalk.
Do you have a smoking area?
No. Customers who wish to smoke should smoke in front of the shack on the sidewalk.
Can I order food at the main bar?
Yes. Our full menu is available at the main bar at all times. Hosts should know if there is a designated bar server or if guests should order at the bar or bar tables from the bartender.
Do you have a happy hour?
Not exactly happy hour. But, Happy Days! Monday and Tuesday we sell $1 house oysters and $3 Narragansett Draft Beer from11:30 a.m. to 10pm.
Where are your restrooms located?
Across from the main bar underneath the little roof.
Can we order drinks on the patio or roof deck and not order any food?
Guests who are just drinking may enjoy their beverages at one of our bars. If however, the restaurant is not busy, guests may be permitted to drink at one of our dining tables. Guests should understand that if the table is needed for traditional dining, they will be asked to relocate to one of our other dining areas.
I’m sitting on the patio but it looks like it’s about to rain. Can I move to a table inside?
If the weather is precarious and the restaurant is busy, host must inform guests that we may not be able to move them once
seated! However, if we can honor the request to move them, or if it begins to rain, ask the guest to wait patiently. Then follow this protocol:
1. Check for table availability with host and manager. 2. Print Check. Hand check to receiving server.
3. Make sure manager knows to tell kitchen.
Communicate. Work together.
Our friends are already here. Can we join them?
At Brooklyn Crab we do not seat incomplete parties in any event! Hosts are responsible for communicating this policy. If guests,
by whichever means, manage to join or request to sit at pre-sat table, it should be brought to a manager’s attention.
Is the roof deck enclosed?
Our roof deck is open air when the weather is nice.
When it’s rainy or cold, the garage doors slide all the way down for dining comfort.
