Q and A Practice Flashcards
Tell me a bit about yourself
- recently graduated
- encompasses my interest in sport and admin side
- played sports- netball
- interest in health, fitness, wellbeing
- sports retail and work experiences
- now looking to progress in my career
Optional: volunteer experiences lined up
Why do you want to here?
- Rec Off role appealing
- aligns with interests and passions (sport, wellbeing, positive impacts on people)
- relevant experience and skills
- this role will give opportunity to enhance those skills and experiences
- bring passions and work ethic and the want to learn
- 100% into and out of job
Optional: - CoS - making real impact on me, I want to do the same for others
I think that, as well as my excitement to join a relevant industry and organisation and work within a great culture would make this a thrilling opportunity.
Why should we hire you?
What can you bring to the company?
- Capability: customer/community focus + challenge: front-line complexities - that is a strength I have from retail (communication, problem-solving, confidence in this area)
- problem-solving as a team and as an individual
- Gemba: event/program experience
- although haven’t had major experience, like ppl my age, into
- 100% into and out of job
- sport is a vessel for inclusion, social connection and wellbeing - want to work in that environment and contribute meaningful work - integrity and quality work
Optional: 6 values
What do you know about us as a company? (CoS)
- govt area of….
- provide facilities and services
- Sustainable Sydney 2030: green, global and connected
- 6 Council Values
Lord Mayor – Clover Moore
CoS CEO – Monica Barone
What do you know about us as a company (Perry Park)?
- one of the community centres run by the CoS Council
- High-quality sports and recreation fitness centre
- Very new – 2019
- 2 indoor multipurpose courts = to hire, or competitions
- Suitable for basketball, netball, volleyball, badminton, futsal
- We’re enclosing and redesigning the 2 outdoor courts so they can be used in all weather conditions and cater for a greater number of sports => 4 indoor multipurpose courts for sports
“For many city residents, our parks, open space and recreation centres are their only backyard, providing important spaces for children to play, and for neighbours to meet and interact”
Do you have any questions for us?
- What might a typical day look like?
- In this role, is there any 1 task or attribute that is most important?
- How would you measure success in this role? Like budgets/targets or do you also do periodic evaluations?
- What is your favourite part about working for this company?
- What kind of challenges does someone in this position often deal with?
What are two of your greatest strengths?
Communication
- e.g. customers, building rapport, Gemba complexities # of stakeholders
Problem-solving
- e.g. customer queries, going through all the motions, planning in advance to avoid/reduce problems
- Gemba excel sheet
- Genisys Medicare payments
What are two of your greatest weaknesses?
Confrontation
Self-critical
- I hold myself to very high standards and sometimes put too much pressure on myself e.g. something to a good standard I might think isn’t, like maybe it is good but took too much time
- It shows I care and want to do a good job
What is one of your biggest achievements to date?
- Being shift runner for New Balance. Jumped into a leadership role, with little leadership experience
What is the most difficult situation you have had at work?
Being in charge at NB / having autonomy at Gym/Gemba:
o First time being a shift runner at NB, and then experiencing solo work at Genisys/Gemba
o Adapting to the solo shifts and individual work style, just because in retail I had always done things as a team
- E.g. Gemba: Excel document with To Do’s
- E.g. NB: copying manager’s style
Diffusing a situation
What did you like / dislike at your old job?
- the teams
- Gemba/Genisys: being in a more sport-oriented environment
- Rewarding experience to get positive feedback from customers
- Confrontation
What challenges are you looking for in this position?
What do you hope to gain from this experience with our company?
- sports-oriented role outside of retail
- different clientele and stakeholders in different setting
- learn the processes of a rec. off. and different procedures/policies being under a Council
- finding areas to make a meaningful contribution = done through learning
- uni many event plans = putting theory into practice
- Covid: new procedures, adapting to changes
- foot through door = experience = career
Can you tell me about a time you had to exercise leadership in your previous experience?
- NB: shift runner duties
- Gemba Group: taking initiative
Optional - Genisys Gymnasium: solo role but taking initiative – greeting all customers, or if a gym member didn’t sign in I’d go up to them and ask them
Tell me about a time when you failed. How did you deal with this experience?
- NB: mystery shopper 87% - good score but missed out on asking to measure feet: weighs heavily: make sure I ask everyone now
- Gemba Group: one time said ‘I’m not busy’ but was reminded to ask all departments if they needed help – initiative
What would you do if an angry and dissatisfied customer confronted you? How would you resolve their concern?
Had to resolve an issue?
- calm
- communicate
- go through every problem-solving scenario
- keep rapport/loyalty
e. g. NB someone supplied incorrect order
e. g. Gemba - not the front line, but took feedback from St. George Open Air Cinema and improved - white table clothes easily stained, won’t do next year
Resolve issue: Gemba =
Game times changed
- re-prioritse my tasks for that day
- offload other important work if needed to available staff
- I was able to amend the run sheets with new times and change activations for different days (e.g. a kids activation is better suited to an afternoon game than a night game).
What professional accomplishment are you most proud of and how did you achieve it?
- First time I got Employee of the Quarter – not only worked hard, but covered shifts for other members, positive attitude
- setting the goal and intention to get the award made getting it even better
Tell me about a time you had to choose something else over doing a good job.
- fractured toe during 40% sale 4 days work
Tell me about a time your workload was very heavy.
- Gemba Group: systems – Excel document with colour codes
- NB: exams, studies, workload = calendar = improved time mngt
Tell me about a tough challenge you faced. How did you solve it?
Gemba Group: before the deadline that the run-sheets had to be made by, the game times changed for the season for one of the football codes (there were discrepancies between 3 websites)
- re-prioritse my tasks for that day
- offload other important work if needed to available staff
- I was able to amend the run sheets with new times and change activations for different days (e.g. a kids activation is better suited to an afternoon game than a night game).
Describe a situation where you weren’t satisfied with your job. What could have made it better?
- Genisys Gymnasium: better induction for important aspects like Medicare payments, got through it by practicing myself
- NB: long periods without a manager = full-timer pressure, less strong work ethic amongst team, kept working hard to help out team members
- Gemba Group: last minute event rushing around, it gave me insight into what that job would be like
Tell me about a time you reached a big goal at work. How did you reach it?
- Making budget during the 40% sale
Tell me about a time you made a great presentation.
University – group presentations: first year of uni – debate style:
- tone of voice, volume, body language super important in that setting (gambling in sport)
- collaborated in the presentation and delegated tasks to one another to do by a deadline, practiced with each other and encouraged each other
Tell me about a time you used written communication skills.
- Gemba Group – constant emails between clients to get a conversation going about a topic or an issue – most of my work involved a lot of emails.
- Activation idea – St. George uniforms for staff – so emailing the relevant St. George member with all the details, like sizes and numbers, the purpose of it, and the deadlines.
