Quality Flashcards
(15 cards)
Quality Product
A good or service that is fit for purpose and meets or exceeds the customers expectations
Quality Assurance
When quality is maintained throughout the business
Total Quality Management (TQM)
The idea that all employees are involved in making sure that quality is up to standard.
Quality Circles
Groups who identify improvements
Benchmarking
Approach to quality improvement by the best practise in the business.
Quality Improvement Strategy
Is Quality Circles or Continuous Improvement. Outcome = happier customers/clients
Innovation
When new ideas are created into marketable products through the use of practical application
Research (R&D)
The investigation and discovery of new ideas used to solve a problem or create an opportunity
Development (R&D)
Changing ideas into products, materials, systems or processes.
P.E.S.T.E.L
Political
Economic
Social
Technological
Ethical
Legal
Change Management
The co-ordination of a period from situation A - situation B used to achieve lasting change in a business.
Top-down
Change occurs by management having authority over staff on the basis that only they know what is required
Inclusive
The consultative strategy involving all parties in planning and organising the change.
Communication (Inclusive)
Involves educating workers about changes beforehand, increases information within the workplace.
Participation & Involvement (Inclusive)
Workers are involved in the change programme so they agree with the change more.
