Quality

Question 1

Quality control

Answer 1

-Inspecting products to ensure they meet the required quality
-Detects defects & removes faulty products
-Costly

Question 2

Quality assurance

Answer 2

-Ensures production quality meets the requirements of customers
-Prevents defects in the production process

Question 3

Total quaility management

Answer 3

-Focus on continuous improvement of products & services, involves the entire workforce, so are accountible amd responsible for what they produce
-Changes the attitude of the workforce to be concerned with quality

Question 4

Disadvantages total quaility management

Answer 4

-Requires training of the workforce
-Difficult to change culture and attitudes

Question 5

Kaizen

Answer 5

-type of quality assurance
-Focused on incremental improvements
-Workforce encouaged to put forward ideas on improvements

Question 6

Importance of quaility managements

Answer 6

-Costs, can’t sell products if they don’t meet standards
-Legislation, products need to meet min legal requirements
-Gives competitors an advantage if quality is worse
-Effects word of mouth publicity & brand image