Quality 2.4.4 Flashcards by Jess Bond

Q

what is it meant by ‘quality’?

A

the ability of a product or service to meet a customer’s expectations

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Q

4 features of high quality goods

A

unique features
performance (reliability, durability)
functionality
intangible aspects

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Q

3 features of high quality services

A

efficiency
good hygiene
friendliness and knowledge of staff

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