quality assessment Flashcards
relies heavily on quantitative
statistical methods that focus on the final product as
defined by the standards set by the producer
quality control
developed out of the limitations
of the QC approach and defined quality in health
care institutions by the success of the total
organization, not just individual components of the
system in achieving the goals of patient care.
quality assurance
activity of the management function that determine the quality policy
quality management
organizational structures, procedures, processes, and resources needed to implement quality management
quality system
planned, systematic activities implemented within the quality system to provide confidence that requirements for quality will be fulfilled
quality assurance
operational techniques and activities used to fulfill the requirements for quality
quality control
To ensure that quality laboratory services are
provided, every laboratory should strive to obtain
modern equipment, to hire well-trained staff, to
ensure a well-designed and safe physical
environment, and to create a good management
team
quality assessment and improvement
ultimately dispels the
concept of “good enough” and promotes one of “it
can always be done better”.
Quality Systems Management
Systems approach that focuses on teams,
processes, statistics, and delivery of
services/products that meet or exceed
customer expectations.
total quality management
An element of TQM that strives to
continually improve practices and not just
meet established quality standards
Continuous Quality Improvement (CQI)
Continually look for ways to reduce errors
(“defect prevention”) by empowering
employees to assist in solving problems
and getting them to understand their
integral role within the greater system
(“universal responsibility”)
total quality management
Process improvement program that is a
hands-on process with the single mantra of
“improvement”: improved performance,
improved quality, improved bottom line,
improved customer satisfaction, improved
employee satisfaction.
six sigma
Ultimately designed to reduce waste
(non-valued activities), which means to
reduce cost by identifying daily work
activities that do not directly add to the
delivery of laboratory services in the most
efficient or cost-effective ways.
lean
quality is free, poor quality is
expensive
philip crosby
Source of most of the concepts and
methods contained in the TQM mode
W. edwards deming
do thing right the first time
philip crosby
