quality management Flashcards
understanding total quality management (26 cards)
What is quality management in education?
Quality management in education refers to the processes and practices that ensure educational institutions meet certain standards of excellence.
True or False: Quality management in education only focuses on student performance.
False
Fill in the blank: The main aim of quality management in education is to enhance __________.
student learning outcomes
Which of the following is a key component of quality management in education? (a) Curriculum design (b) Classroom decoration (c) Teacher attire
a) Curriculum design
What does TQM stand for?
Total Quality Management
True or False: Stakeholder involvement is essential in quality management.
True
What is the purpose of accreditation in educational quality management?
To evaluate and ensure that educational institutions meet specific quality standards.
Multiple Choice: Which method is commonly used for assessing quality in education? (a) Surveys (b) Social media (c) Random guessing
a) Surveys
Define the term ‘continuous improvement’ in the context of quality management.
Continuous improvement refers to ongoing efforts to enhance products, services, or processes in education.
What role do metrics play in quality management in education?
Metrics are used to evaluate and measure the effectiveness of educational programs and services.
Fill in the blank: Quality management systems often include __________, which are designed to maintain and improve educational standards.
policies and procedures
True or False: Quality management is a one-time effort.
False
What is the significance of feedback in quality management?
Feedback helps identify areas for improvement and informs decision-making processes.
Multiple Choice: Which of the following is a tool used in quality management? (a) SWOT analysis (b) Personal diary (c) Novel reading
a) SWOT analysis
What is the role of leadership in quality management in education?
Leadership is crucial for fostering a culture of quality and driving improvement initiatives.
Fill in the blank: A __________ is a structured approach to improving quality in educational institutions.
Quality Management System (QMS)
True or False: Quality management practices are only applicable to higher education institutions.
False
What is benchmarking in the context of quality management?
Benchmarking involves comparing educational practices and performance metrics to industry standards or best practices.
Multiple Choice: Which of the following is NOT a focus area of quality management in education? (a) Student satisfaction (b) Financial profit (c) Curriculum effectiveness
b) Financial profit
Define ‘stakeholders’ in the context of educational quality management.
Stakeholders are individuals or groups with an interest in the educational process, including students, parents, teachers, and administrators.
What is the role of data analysis in quality management?
Data analysis helps in evaluating educational outcomes and identifying areas for improvement.
Fill in the blank: Quality assurance processes help ensure that educational programs meet __________ standards.
national or international
True or False: Quality management only concerns the academic aspects of education.
False
What is the difference between quality assurance and quality control?
Quality assurance focuses on preventing defects, while quality control focuses on identifying defects after they occur.
