quality management

Question 1

What is BSI

Answer 1

British standards institution.
promoting trade, reducing waste, protecting the customer

Question 2

What is CE

Answer 2

European conformity
to signify that they conform with health, safety, and environmental protection standards

Question 3

ISO9001

Answer 3

specific criteria for quality management system within an organisation.
improves organisational productivity
efficiency increases customer satisfaction
improves an organisations reputation.

Question 4

What is ISO

Answer 4

international organisation for standardization
to ensure quality, safety and efficiency of products and services

Question 5

What are 3 engineering bodies

Answer 5

IMechE- intuition of mechanical engineers
IET- institution of engineering and technology
SOE- society of operation engineers

Question 6

culture of quality

Answer 6

a shared mindset within an organization where everyone understands and cares about the quality of their work, not just to meet standards, but to achieve excellence.

Question 7

What is Quality assurance

Answer 7

(prevention) to prevent defects in manufacturing products
‘part of quality management focused on providing confidence that quality requirements will be fulfilled.’

Question 8

What is Quality Control

Answer 8

(detection) a corrective tool used to ensure that manufactured products meet standards ‘ part of quality management focused on fulfilling quality requirements

Question 9

What is TMQ

Answer 9

Plan. Do. Check. Act.
Aims to
detects and reduces errors
improves supply chain
enhances customer experience
ensures employees and adequality trained

Question 10

What is right first time

Answer 10

making sure that all procedures are performed correctly the first time and every. emphasizes quality, efficiency, and customer satiation

Question 10

What dose DMAIC stand for

Answer 10

Define the problem
Measure the problem
Analyse the root cause
Improve the process
Control the process

Question 11

What is Six sigmas

Answer 11

a set of quality management techniques that aim to improve processes within an organisation

Question 12

What is BS 499

Answer 12

Welding terms and symbols

Question 13

What is iso 22000

Answer 13

Food safety management

Question 14

What is the purpose of inspection

Answer 14

Differentiate good material batches from bad material bathces.
Establish if a process is changing over time assess the quality of the maufactued products
To assess the quality of the manufactured products
To measure the overall effectiveness of each process

Question 15

What is SPC

Answer 15

Statistical process control
monitors and improves quality by using statistical methods to analyze process data and identify variations that can lead to defects or issues

Question 16

What is Traceability

Answer 16

Being able to identify and track all the processes within an organisation, which in turn allows for manufactures to respond qualickly and efficiently if a problem occurs

Question 17

What is FMEA

Answer 17

Failure mode and effects analysis.
A method of identifying and eliminating potential problems of failures in a manufacturing process during the design stage of a project.

Question 18

What does FMEA stand for

Answer 18

Failure: potential
mode: types, ways, possibilities
Effects: negative effect on process
Analysis: Asses risk and reduce it

Question 19

What is an advantage of FMEA

Answer 19

A good communication tool
Enables actions to be prioritised
Can be used for both existing and new products

Question 20

What is an Disadvantages of FMEA

Answer 20

Evaluation is often subjective
It’s time consuming
Solution can be large and complexs they become impossible to manage

Question 21

Quality circles

Answer 21

Small groups of employees form all areas of an organisation who meet to discuss and solve manufacturing problems. They aim to improve porcesses by analysising problems and proposing remedies

Question 22

What is an advantage of quality circles

Answer 22

Result in increased productivity and product quality
They boost employee morale and improve teamwork skills

Question 23

What are the disadvantages of quality circles

Answer 23

Requires time to implement, as well as training
Often lack management support
Not empowered to make decisions

Question 24

What is Pareto analysis

Answer 24

A toll that helps to identify different ways that a manufactures could solve a problem, before selecting the most effective solution.

Question 25

What is the 80/20 rule

Answer 25

Used in pareto analysis For many incidents, roughly 80% of consequences come from 20% of the underlying causes

Question 26

What is an advantage of Pareto analysis

Answer 26

Clearly presents significant and insignificant variables Highlight which problem to priorities

Question 27

What is an disadvantage of Pareto analysis

Answer 27

More than one chart maybe required for data collection They only use qualitative data They are unable to specify the cause of the problem being anaylsed

Question 28

Cause and effect (fishbone diagram)

Answer 28

Shows the possible cause of a problem in graphic form divides the cause into separate branches which can than be analysed when developing a solution.

Question 29

What is an advantage of cause and effect

Answer 29

Easy to draw and understand Enable the development of other improvement strategies Decision makers can exchange ideas in an organised way

Question 30

What is an disadvantage of cause and effect

Answer 30

Often too spimplistic for real-world problems Some people find the format difficult to read Unverified data may lead to unsuitable improvement Statergies being carried out.

Question 31

What is an advantage of introducing culture of quality

Answer 31

Encourages employees to priorities quality in all aspects of their work Empowers employees to take ownership of their work,feel valued, and contribute to continuous improvement

Question 32

What are the disadvantages of introducing quality culture

Answer 32

Rquaires a shift in mindset, behaviour, and practices which can be challenging for employees A strong, uniformed culture can make it harder for individuals to think outside the box equipment with new ideas.