Quality Management Flashcards
(10 cards)
What is quality
A product or service which meets the standards set by the customers
Benefits of good quality
Strengthen brand
Charge premium pricesCan give a use/ competitive advantage
What is the steps to quality control
Product is thought up as an idea
A product is designed and the materials to use are chosen
The product would be tested at the end for quality
If quality is t met it would be made again or thrown away
What is quality control
Checking a product at the end of the process
Advantages of TQC
Disadvantages of TQC
Costly if errors r made
Waste of resources
What is quality assurance
Checking the quality throughout the production stages of making a product
Leads to 0 defects
Encourages repeat purchases and loyalty
What is total quality management
Puts quality at the heart of everything in the business. In essence it is getting it right first time every time
Advantages of TQM
Not paying for inspectors
Empowered employees
0 defects
Motivated employees
Disadvantages of TQM
Takes time to introduce
Will cost to train staff
Employees may not welcome extra responsibility
