QUALITY MANAGEMENT METHODS Flashcards
1
Q
What is six sigma?
A
Six sigma is a data driven methodology.
2
Q
What does six sigma aim to do?
A
Improve business processes, reduce wastage and errors and increase customer satisfaction.
3
Q
What are some key ways six sigma can be used for quality management?
A
Increase customer and employee satisfaction through process improvements, increase communication and collaboration within team to address quality issues and redesign inefficient methods to improve quality.
4
Q
What is an advantage of six sigma?
A
It is focused on data analysis to drive process improvements, promotes teamwork and open communication and it aims to minimise mistakes across businesses.
5
Q
What is a disadvantage of six sigma?
A
It is not suitable for smaller businesses due to costs.
