Quality Service Management In Tourism & Hospitality

Question 1

_____ tends to be high to achieve customer satisfaction which is very important because of the following reasons: (3)

Answer 1

Market Competition

1. The offered products or services are similar if not identical
2. Prices are not easy to change
3. The cost to change to another service is measured as low

Question 2

It is the continual process of detecting and reducing or eliminating errors in manufacturing, etc.

Answer 2

Quality Service Management

Question 3

Is uniquely positioned to accelerate organizational growth through better execution and alignment

Answer 3

Quality

Question 4

Provides the voice of the customer critical to developing innovative products and services

Answer 4

Quality

Question 5

No quality, no sales. No sales, no profit. No profit, no jobs.

Answer 5

Quality

Question 6

Reasons for quality becoming a cardinal priority for most organizations

Answer 6

1. Competition
2. Changing customer
3. Changing Product Mix

Question 7

Today’s market demand high quality products at low cost.

Answer 7

Competition

Question 8

The new customer is not only commanding priority based on volume but is more demanding about the “quality system”

Answer 8

Changing Customer

Question 9

The shift from low volume, high price to high volume, low price have resulted in a need to reduce the internal cost of poor quality.

Answer 9

Changing Product Mix

Question 10

Is a practice of travelling for recreational or leisure purpose.

Answer 10

Tourism

Question 11

The word tourism is derived from the French word 1. ___ meaning is 2. ____. While the suffix 3. __ and 4. __ refers to 5. ___

Answer 11

1. Turisme
2. To tour or travel
3. Ism
4. Ist
5. The movement around circle by the people

Question 12

Means receiving and entertaining guests in a way that makes them feel well taken care of.

Answer 12

Hospitality

Question 13

What are the 5 Importance’s of Tourism

Answer 13

1. Economic Progress
2. Source of Income
3. Development of Infrastructure
4. Societal Progress
5. Cultural Heritage

Question 14

5 Importance’s of Hospitality

Answer 14

1. It helps you build better relationships with people
2. Helps you see a different perspective
3. Reminds you of what you have to offer
4. Let others know they are important
5. Provides a way for you to set a good example

Question 15

The industry aids and supports the foreign exchange reserves which benefits our country in generating foreign currency.

Answer 15

Economic Progress

Question 16

A continual source of income for the public and private income.

Answer 16

Source of Income

Question 17

It is generated through the taxes on which the government charges tourists.

Answer 17

Public Income

Question 18

The profit earned by a seller selling local artifacts, or services to tourists.

Answer 18

Private Income

Question 19

It aids and encourages infrastructure development by making way for dams, roads, connectivity, airport, etc.

Answer 19

Development of Infrastructure

Question 20

It helps explain beauty, art, history, and culture of each country or place.

Answer 20

Cultural Heritage