¿ Que es la comunicación? Flashcards
Es el proceso mediante el cual se intercambian ideas, emociones, conocimientos y mensajes a través del uso del lenguaje. (26 cards)
What is the definition of communication?
Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups.
True or False: Communication only occurs through spoken language.
False
Fill in the blank: Communication can occur through verbal, non-verbal, and _______ channels.
written
What are the two main types of communication?
Verbal and non-verbal communication.
What role does feedback play in communication?
Feedback helps to clarify and confirm understanding between the sender and receiver.
Multiple Choice: Which of the following is NOT a form of non-verbal communication? A) Body language B) Facial expressions C) Written text
C) Written text
What is the primary purpose of communication?
To share information and facilitate understanding.
What is the sender’s role in the communication process?
The sender encodes and transmits the message.
True or False: Effective communication requires both parties to understand the message.
True
Fill in the blank: Barriers to communication can include _______ noise and _______ differences.
physical, cultural
What is active listening?
Active listening is the process of fully concentrating, understanding, responding, and remembering what is being said.
Multiple Choice: Which of the following is an example of a non-verbal cue? A) Tone of voice B) Gestures C) Both A and B
C) Both A and B
What is the impact of cultural differences on communication?
Cultural differences can lead to misunderstandings and misinterpretations in communication.
True or False: Communication is a one-way process.
False
Fill in the blank: Effective communication often requires _______ and _______ skills.
listening, speaking
What is the difference between formal and informal communication?
Formal communication follows established channels and protocols, while informal communication is more casual and spontaneous.
What is a communication model?
A communication model is a conceptual framework that describes the process of communication.
Multiple Choice: In a communication model, the ‘receiver’ is responsible for: A) Encoding the message B) Decoding the message C) Sending the message
B) Decoding the message
What is the importance of context in communication?
Context provides the background and environment that influences how messages are interpreted.
Fill in the blank: Non-verbal communication includes _______ and _______.
posture, eye contact
What is the role of empathy in communication?
Empathy allows individuals to understand and relate to the feelings and perspectives of others.
True or False: Communication can only occur between two people.
False
What is the significance of clarity in communication?
Clarity ensures that the message is understood as intended, minimizing confusion.
Multiple Choice: Which skill is essential for effective communication? A) Multitasking B) Assertiveness C) Avoiding eye contact
B) Assertiveness